Mount Pleasant Hotels, Cleveland

"The Hotel was great just keep i"

"We booked our stay because of reviews on this app, the price and the amenities for our family. I didn’t know I needed to call but apparently I should’ve because it’s one of the busiest hotels in the area hosting multiple huge events in one weekend. Sadly we landed on a weekend when a massive pro-life convention was going on. There was not enough staff to handle this crowd and regular guests. The reception food was never filled after the first 30 minutes, there was no seating other than the restaurant forcing you to order food, we had to sign up to swim and one day there weren’t any available slots, the next day they closed it due to a bodily fluid accident. Breakfast was similar to the reception- food was not restocked, there was one chef behind the counter, no yogurts, minimal fruit. There were no quiet hours so the atrium noise was heard in the living room area forcing our family to share the one bed in our bedroom, pull out couch bedding does not stay in the room, and the rooms do not have bathtubs (applicable if you have a small child). I hope this helps the next family! Overall, I’d say it’s probably wonderful for an event, but very poor choice to stay as a family. "

"Room was quiet enough. Comfy bed, pillows were subpar. Breakfast is very basic, no hot food provided for free. First morning they ran out of coffee before 7am? It’s not a bad hotel, but it’s not great either."

"Typical breakfast not great"

"Shaunte at the front desk was particularly wonderful. Besides being personally welcoming, she went out of her way to meet my requests (coffee in a mug!). "

"Night shift staff could work on their friendliness."

"Our room was very clean "

"it is a nice place... highly recommend"

"Great experience will definately book again"