Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
As soon as we walked in the front door, we knew we were in our perfect vacation home – the home, the yard, the waterfront, and the lake views were spectacular! In addition, the kitchen was well equipped -everything needed for preparing meals including basic seasonings; the baths had toilet tissue and hand soap. However, first thing on our first day, a Sunday, we discovered the oven didn’t work. We called At The Lake and Gail was at the home within an hour. She had already contacted the owners who were out of state visiting family and wouldn’t be back until evening, but they promised to address the problem then. The owners around 6:30 that evening attempted to fix the problem by rewiring the stove and replacing the circuit breaker. When this didn’t resolve the problem, they promised to be back soon with a new range. A half hour later, they had removed the old range and installed a new one including making the necessary gas and electrical connections – all on a Sunday evening!Reality is something can always go wrong. What really matters is how those responsible respond. The owners and At The Lake could not have been more responsive nor more competent and prepared to actually fix our problem with amazing speed. Think about it, what are the odds of getting a new range, having it delivered, installing it with the necessary gas and electrical connections, and removing the old range on a Sunday night!In short, our perfect vacation home came with perfectly amazing support!
