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"Convenient, clean rooms and very quiet considering we were so close to the main road "

"C’est un endroit apaisant avec le charme ancien. Une vraie découverte pour nous et c’était un super moment. L’accueil, la chambre, le petit déjeuner, les échanges tout est parfait ! Je pense que c’est un hôtel incontournable à faire si on passe une nuit sur Arras."

" Good travel hotel"

"Hôtel super bien placé, en plein centre ville."

"Good location, easy parking and clean room. Food menu was poor and the bar area is more like a nightclub. "

"Front Staff are amazing. Thank you Hamza. Thank you morning shift. Saved my day. "

"x"

"Clean rolm"

"We checked in at 0030 so reception was closed which was expected. The message from the hotel gave me a code to use to gain entry. At the hotel I was faced with a check in computer asking for my name and reservation number . After 20 minutes I could not find a reservation number it would accept We used the intercom to speak to someone and got the reservation number. Using this we ‘eventually ‘ got the door to open after about 5 attempts. The code sent by the hotel was infact the reservation number . A simple change in language could have assisted here . Without my message to the hotel prior to travelling this code would not have been sent or available - so despite not knowing this code was the reservation number - how are you supposed to find that out if you don’t know you need it till 0030 when you are tired and trying to check in. It was a poor check in process which even asked for around 2€ in payment and if we wanted breakfast etc . Can you imagine at 0030 if I want this - we just wanted to get to bed not be questioned A very poor system "