All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property was clean and staff was great. Hallways had a funky smell.
Adam
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Adam, thank you for your 4 out of 5 review glad to see our team was great and hotel was up to Marriott standards, sorry about the funky smell that was in the hallway.
The hotel itself is very nice and clean. The staff was very friendly and helpful. Anything we needed was available and it's within walking distance to the shoppes at montage.
Christina
Stayed 1 night in Apr 2024
Response from agm on 2 May 2024
Christina, thank you for taking the time out of your busy day to write us a review, Glad to see your stay was a great experience my team is amazing and always try their best to make our customers stay a great experience. We hope to get the chance to host you in the future.
10/10 Excellent
Crystal
Travelled with family and small children
26 Apr 2024
Liked: Amenities
From the moment we walked in we were greeted with such kindness. I would recommend this Hotel to everyone. Thank you for a lovely experience.
Crystal
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Crystal, thank you for the wonderful review. Glad to see you enjoyed your stay and our staff had such a positive impact on your experience.
I was upgrade to a king suite it was super clean and the breakfast was amazing
Shakita
Stayed 3 nights in Feb 2024
Response from GM on 26 Apr 2024
Shakita, thank you for taking the time to review your recent stay with us. We are happy that it was an amazing experience from your upgrade to our amazing breakfast, we hope to get the chance to host you again in the future.
4/10 Poor
Gerardo
Travelled with family
21 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The bathtub was clogged
Gerardo
Stayed 1 night in Apr 2024
Response from Gm on 26 Apr 2024
Gerardo, thank you for your feedback. Sorry to hear that you had an issue with your bathtub, I was glad to hear that maintenance was able to handle the issue quickly. We appreciate your business and sincerely apologetic for the inconvenience you experienced.
Regina, thank you for your review your feedback means a lot to us.
6/10 Okay
Larry
7 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location but this is a very old tired building. Marriott has fixed up the rooms nicely but the layout of the rooms, especially bathrooms, is small and not up to modern standards; virtually no room for wife to put on make-up, one small sink located outside the bathroom, step in tub shower.There are better hotels nearby. This one is cheaper for a reason.
Larry
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Larry, thank you for your feedback. our property is older than some close by true. Our staff works extremely hard at keeping our guests happy and all of their needs met while on property and we take pride in our housekeeping and maintenance team for doing a great job also.
10/10 Excellent
Marie
2 Apr 2024
Marie
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Marie, thank you for taking the time out of your schedule to give us your review. We see it was a 5 star stay always glad to see when our customers stay was such an amazing experience.
2/10 Terrible
Shay-Simone
Travelled with partner
1 Apr 2024
Disliked: Staff & service
Property kept charging me for fees and other things that I should not be paying for. When I called today April 8 2024 to address this the young lady at the desk was disrespectful and accused me of getting like that when I answered her so what’s up question with your company over charged my credit card. She said I book from a third party and she could not help.
Shay-Simone
Stayed 1 night in Mar 2024
Response from MR on 18 Apr 2024
Shay, unfortunately when you book with a third party they handle your charges. we only charge you for anything you purchase on property or at our bistro.
6/10 Okay
Kelsey
Travelled with partner
1 Apr 2024
Liked: Cleanliness, staff & service
Good little hotel. A little dated and less maintained than Courtyard Marriotts that I’m used to, but the staff were nice.
Kelsey
Stayed 2 nights in Mar 2024
Response from management on 8 Apr 2024
Kelsey, thank you for your feedback, we are an older hotel we do renovations and maintenance regularly to keep our guest at the standards they are accustomed too. sorry to hear we didn't meet up to your expectations. glad to hear our employees made your stay better.
It was amazing, the only thing was there was so much ice built up in the mini fridge that I couldn’t really put anything in it. But I loved the stay still<3
Chelsea
Stayed 2 nights in Mar 2024
Response from gm on 25 Mar 2024
Chelsea, thank you for giving us a 5-star review always amazing to hear our guest had a great stay with our team and hotel.
Business traveler, excellent hotel, have stayed in others in area and by far the leader in class for friendliness, cleanliness and facility, price to value.
A credit to Marriot Courtyard brand.
Lawrence
Stayed 1 night in Mar 2024
Response from Michelle GM on 22 Mar 2024
Lawrence, Thank you for your recent stay with us, we appreciate your review and glad to see you enjoyed your stay 5 out 5 review always makes our team beyond happy. Our team strive to make each guest stay as comfortable as possible.
Disappointed the jacuzzi was out of service. Water temp of pool was kind of cool. Suggesting, think there should be some kind of tarp over fire pit so people can go out and enjoy it when it's raining.
shirley
Stayed 1 night in Mar 2024
Response from Michelle- GM on 22 Mar 2024
Shirley, thank you for your 5* review, yes unfortunately we had a pipe break and jacuzzi went down. I will forward the suggestion about a coverage over the fire pit to owners, great idea. Thank you for choosing our property for your getaway.
10/10 Excellent
Krista
8 Mar 2024
Krista
Stayed 2 nights in Mar 2024
Response from GM on 8 Apr 2024
Krista, thank you for your review and for choosing us for your stay. We are glad to see you had a great stay with us.
Christopher, thank you so much for your 5-star review, I agree we have a great staff they really do care about our hotel and all of the customers who stay with us. I appreciate you acknowledging their professionalism.
It was a clean and spacious room. The hotel was in a perfect location that was close to our planned activities. The staff was very friendly and professional.
Close to several restaurants and right off the highway so very convenient. The girls at the front desk left much to be desired. They complained to each other as I was checking in about how busy it was and their dissatisfaction with the job. They were dressed slovenly with torn clothing and pants pockets hanging out. One was eating and talking with her mouth full. The ice machine and elevator were out of service so poor upkeep on the property.
Michelle
Stayed 1 night in Feb 2024
Response from Trish on 4 Mar 2024
Thank you for your comments. We will address these issues with the team.
Thank you for your feedback! We hope to see you back!
10/10 Excellent
Azemina
21 Feb 2024
Azemina
Stayed 3 nights in Feb 2024
Response from gm on 22 Mar 2024
Thank you for your review, We appreciate your feedback.
10/10 Excellent
Megan
Travelled with family
21 Feb 2024
Liked: Cleanliness, staff & service, amenities
Spa/hot tub closed but not indicated prior to booking
Otherwise nice hotel, clean rooms, new, high ceilings, nice pool, fitness area, check in staff lovely.
Megan
Stayed 1 night in Feb 2024
Response from Alicia on 21 Feb 2024
Thank you for your feedback! We are glad you got to enjoy our amenities!
It was perfect location for our ski trip to Montage Mountain.
Hotel room was clean with a nice modern decor.
Staff at the front desk were friendly and checked us in quickly.
Philip
Stayed 1 night in Feb 2024
Response from Alicia on 21 Feb 2024
Thank you for your feedback! We hope you are able to return on a future trip.
Nice hotel, very close to Montage Ski Resort. My only issue was that the vanity was very small and difficult to fit all my stuff lol. Also the lighting was not strong enough to do my make up.
Thank you for sharing feedback about your stay. We are glad you enjoyed yourselves.
8/10 Good
Anna
Travelled with family
14 Jan 2024
Liked: Cleanliness, staff & service
Great location for visiting family across the street at the Glenmaura Senior Living Facility as well as for skiing Montage Mountain. Area restaurants are excellent. Hotel is okay - could use an update:. Exercise equipment was broken, the refrigerator in our room was full of ice, hairdryer sounded like a diesel engine that was about to catch on fire, and the stairwell had a water leak - everything else was great.
Anna
Stayed 1 night in Jan 2024
Response from Trish on 15 Jan 2024
Thank you for sharing your feedback about your stay with us. We will certainly look into the items you mentioned and get them taken care of immediately.