Suite, 1 Bedroom

Reviews of Courtyard by Marriott Scranton Montage Mountain

3 out of 5
Courtyard by Marriott Scranton Montage Mountain
16 Glenmaura National Blvd, Moosic, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 277 out of 599 reviews" "
Rating 8 - Good. 160 out of 599 reviews" "
Rating 6 - Okay. 73 out of 599 reviews" "
Rating 4 - Poor. 41 out of 599 reviews" "
Rating 2 - Terrible. 48 out of 599 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly an accommodating. The room was nice. The bar and lounge area were relaxing.
Stayed 1 night in Apr 2024
Response from GM on 9 May 2024
Sean, thank you for your 5 out 5 rating, glad to hear it was an amazing stay with us hope to see you again in the future.

8/10 Good

Adam

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was clean and staff was great. Hallways had a funky smell.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Adam, thank you for your 4 out of 5 review glad to see our team was great and hotel was up to Marriott standards, sorry about the funky smell that was in the hallway.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in May 2024
Response from GM on 9 May 2024
Jacques, thank you for taking the time to give our team a review of 5 out of 5, great to see it was a great stay.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Jon, thank you for taking the time to review our property and to see it was a 5 star stay. Hope to get the chance to host you again in the future.

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from GM on 5 May 2024
Barbara, thank you for the review, and that we were able to make your stay as comfortable as possible. We hope to see you in the future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Ann, thank you for the 5-star review, glad that we had the opportunity to make your stay away from home a great experience.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was ok
Stayed 1 night in Apr 2024

8/10 Good

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice and clean. The staff was very friendly and helpful. Anything we needed was available and it's within walking distance to the shoppes at montage.
Stayed 1 night in Apr 2024
Response from agm on 2 May 2024
Christina, thank you for taking the time out of your busy day to write us a review, Glad to see your stay was a great experience my team is amazing and always try their best to make our customers stay a great experience. We hope to get the chance to host you in the future.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Amenities
From the moment we walked in we were greeted with such kindness. I would recommend this Hotel to everyone. Thank you for a lovely experience.
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Crystal, thank you for the wonderful review. Glad to see you enjoyed your stay and our staff had such a positive impact on your experience.

8/10 Good

Armando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I-81, and on to the city of Scranton.
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Armando, thank you for taking the time to review our hotel we appreciate you and for choosing our hotel.

4/10 Poor

Mary Lee

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice, the only plus
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Mary lee, thank you for staying with us and for taking the time to review our hotel.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Allison, thank you for being are guest and for taking the time to give us a review. We hope to see you again in the future.

10/10 Excellent

Shakita

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I was upgrade to a king suite it was super clean and the breakfast was amazing
Stayed 3 nights in Feb 2024
Response from GM on 26 Apr 2024
Shakita, thank you for taking the time to review your recent stay with us. We are happy that it was an amazing experience from your upgrade to our amazing breakfast, we hope to get the chance to host you again in the future.

4/10 Poor

Gerardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bathtub was clogged
Stayed 1 night in Apr 2024
Response from Gm on 26 Apr 2024
Gerardo, thank you for your feedback. Sorry to hear that you had an issue with your bathtub, I was glad to hear that maintenance was able to handle the issue quickly. We appreciate your business and sincerely apologetic for the inconvenience you experienced.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff! Check in was awesome - as was the bar service. I will definitely stay here again!
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Beth, thank you for taking the time to give our team a great review. We appreciate that and your business and we hope to host you again in the future.

8/10 Good

Selin

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel needs an update
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Selin, thank you for taking the time to give us a review we appreciate it. We hope we can host you again in the future.

10/10 Excellent

Steven E

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, neat and convenient for my needs
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Steve, thank you for taking the time to give us a review. happy to see your stay with us was a great time away from home.

10/10 Excellent

Thai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 18 Apr 2024
Ricardo, thank you for choosing us for your stay away from home. We appreciate you taking the time to give us your review.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from management on 18 Apr 2024
Regina, thank you for your review your feedback means a lot to us.

6/10 Okay

Larry

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location but this is a very old tired building. Marriott has fixed up the rooms nicely but the layout of the rooms, especially bathrooms, is small and not up to modern standards; virtually no room for wife to put on make-up, one small sink located outside the bathroom, step in tub shower.There are better hotels nearby. This one is cheaper for a reason.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Larry, thank you for your feedback. our property is older than some close by true. Our staff works extremely hard at keeping our guests happy and all of their needs met while on property and we take pride in our housekeeping and maintenance team for doing a great job also.

10/10 Excellent

Marie

Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Marie, thank you for taking the time out of your schedule to give us your review. We see it was a 5 star stay always glad to see when our customers stay was such an amazing experience.

2/10 Terrible

Shay-Simone

Travelled with partner
Disliked: Staff & service
Property kept charging me for fees and other things that I should not be paying for. When I called today April 8 2024 to address this the young lady at the desk was disrespectful and accused me of getting like that when I answered her so what’s up question with your company over charged my credit card. She said I book from a third party and she could not help.
Stayed 1 night in Mar 2024
Response from MR on 18 Apr 2024
Shay, unfortunately when you book with a third party they handle your charges. we only charge you for anything you purchase on property or at our bistro.

6/10 Okay

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service
Good little hotel. A little dated and less maintained than Courtyard Marriotts that I’m used to, but the staff were nice.
Stayed 2 nights in Mar 2024
Response from management on 8 Apr 2024
Kelsey, thank you for your feedback, we are an older hotel we do renovations and maintenance regularly to keep our guest at the standards they are accustomed too. sorry to hear we didn't meet up to your expectations. glad to hear our employees made your stay better.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, the only thing was there was so much ice built up in the mini fridge that I couldn’t really put anything in it. But I loved the stay still<3
Stayed 2 nights in Mar 2024
Response from gm on 25 Mar 2024
Chelsea, thank you for giving us a 5-star review always amazing to hear our guest had a great stay with our team and hotel.

10/10 Excellent

Lawrence, College Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business traveler, excellent hotel, have stayed in others in area and by far the leader in class for friendliness, cleanliness and facility, price to value. A credit to Marriot Courtyard brand.
Stayed 1 night in Mar 2024
Response from Michelle GM on 22 Mar 2024
Lawrence, Thank you for your recent stay with us, we appreciate your review and glad to see you enjoyed your stay 5 out 5 review always makes our team beyond happy. Our team strive to make each guest stay as comfortable as possible.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight to attend a volleyball tournament. Average stay, clean, and convenient to stores and restaurants.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Heather, thank you for your stay happy to hear your stay with us was a 5 out of 5. We hope we will be able to host you again in the future.

10/10 Excellent

shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed the jacuzzi was out of service. Water temp of pool was kind of cool. Suggesting, think there should be some kind of tarp over fire pit so people can go out and enjoy it when it's raining.
Stayed 1 night in Mar 2024
Response from Michelle- GM on 22 Mar 2024
Shirley, thank you for your 5* review, yes unfortunately we had a pipe break and jacuzzi went down. I will forward the suggestion about a coverage over the fire pit to owners, great idea. Thank you for choosing our property for your getaway.

10/10 Excellent

Krista

Stayed 2 nights in Mar 2024
Response from GM on 8 Apr 2024
Krista, thank you for your review and for choosing us for your stay. We are glad to see you had a great stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and efficient.
Stayed 1 night in Mar 2024
Response from Gm- Michelle on 22 Mar 2024
Christopher, thank you so much for your 5-star review, I agree we have a great staff they really do care about our hotel and all of the customers who stay with us. I appreciate you acknowledging their professionalism.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and spacious room. The hotel was in a perfect location that was close to our planned activities. The staff was very friendly and professional.
Stayed 2 nights in Feb 2024
Response from Trish on 4 Mar 2024
We are so glad you enjoyed your stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Close to mountainfest
Stayed 1 night in Mar 2024
Response from Trish on 4 Mar 2024
Thank you for your rating.

6/10 Okay

Michelle

Close to several restaurants and right off the highway so very convenient. The girls at the front desk left much to be desired. They complained to each other as I was checking in about how busy it was and their dissatisfaction with the job. They were dressed slovenly with torn clothing and pants pockets hanging out. One was eating and talking with her mouth full. The ice machine and elevator were out of service so poor upkeep on the property.
Stayed 1 night in Feb 2024
Response from Trish on 4 Mar 2024
Thank you for your comments. We will address these issues with the team.

10/10 Excellent

Dusten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , met all expectations!
Stayed 1 night in Jan 2024
Response from Trish on 4 Mar 2024
We are so glad you enjoyed your stay with us.

10/10 Excellent

Alicia, Westwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and spacious hotel.
Stayed 2 nights in Feb 2024
Response from Alicia on 25 Feb 2024
Thank you for your feedback! We hope to see you back!

10/10 Excellent

Azemina

Stayed 3 nights in Feb 2024
Response from gm on 22 Mar 2024
Thank you for your review, We appreciate your feedback.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spa/hot tub closed but not indicated prior to booking Otherwise nice hotel, clean rooms, new, high ceilings, nice pool, fitness area, check in staff lovely.
Stayed 1 night in Feb 2024
Response from Alicia on 21 Feb 2024
Thank you for your feedback! We are glad you got to enjoy our amenities!

10/10 Excellent

Mirzeta

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Trish on 22 Feb 2024
Thank you for your rating.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect location for our ski trip to Montage Mountain. Hotel room was clean with a nice modern decor. Staff at the front desk were friendly and checked us in quickly.
Stayed 1 night in Feb 2024
Response from Alicia on 21 Feb 2024
Thank you for your feedback! We hope you are able to return on a future trip.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service very clean really enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Alicia on 18 Feb 2024
Thank you for your feedback! Hope we see you again.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very close to Montage Ski Resort. My only issue was that the vanity was very small and difficult to fit all my stuff lol. Also the lighting was not strong enough to do my make up.
Stayed 1 night in Feb 2024
Response from Alicia on 17 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Clarence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff r varry helpful and kind
Stayed 1 night in Feb 2024
Response from Alicia on 17 Feb 2024
Thank you so much for your feedback! I am glad that we were able to assist you!

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was goood
Stayed 1 night in Feb 2024
Response from Trish on 9 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alicia on 31 Jan 2024
Thank you for your feedback. If there is anything else we could have done differently, please let us know!

4/10 Poor

Abdalla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells bad
Stayed 1 night in Jan 2024
Response from Trish on 28 Jan 2024
Thank you for your feedback.

10/10 Excellent

Racheli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when going skiing,tubing
Stayed 1 night in Jan 2024
Response from Trish on 24 Jan 2024
Thank you for sharing feedback about your stay. We are glad you enjoyed yourselves.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service
Great location for visiting family across the street at the Glenmaura Senior Living Facility as well as for skiing Montage Mountain. Area restaurants are excellent. Hotel is okay - could use an update:. Exercise equipment was broken, the refrigerator in our room was full of ice, hairdryer sounded like a diesel engine that was about to catch on fire, and the stairwell had a water leak - everything else was great.
Stayed 1 night in Jan 2024
Response from Trish on 15 Jan 2024
Thank you for sharing your feedback about your stay with us. We will certainly look into the items you mentioned and get them taken care of immediately.

8/10 Good

Jean-Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia on 11 Jan 2024
Thank you for your feedback!

10/10 Excellent

Leslie

Liked: Property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Trish on 3 Jan 2024
Thank you for your feedback. I am so glad you enjoyed your stay with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023
Response from Trish on 3 Jan 2024
Thank you for your feedback. I am so glad you enjoyed your stay with us.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
The staff is friendly, the room was very clean and the lobby and hallways were clean and well kept and quiet through the night - so that I slept wel
Stayed 1 night in Dec 2023
Response from Alicia on 29 Dec 2023
Thank you for your feedback! We are glad that you enjoyed your stay with us and was able to get a good night's rest.