Monumento Natural Punta Bayahibe Tours and Activities

Rooms: We were initially assigned a room on the first floor that was subpar. It had a noticeable musty odor, poor air conditioning, and overall lack of cleanliness. The bathroom was in a similar state, with stagnant water pooling in the shower. To make matters worse, we encountered cockroaches in the room, which forced us to request a room change. Customer Service: The service here is a hit-or-miss. Some staff members were quite rude and made us feel like we were bothering them whenever we asked for assistance. On a positive note, a few employees were lovely, such as Jessica at the bar and Martina at the buffet. Additionally, the check-in process took incredibly long due to an seemingly outdated system; expect significant delays if you arrive after a large group of people. Food & Amenities: On the bright side, the food was generally very good at both the buffets and the restaurants. The overall amenities are also in decent condition, though it was disappointing that half of the main pool was closed for renovations during our stay. Overall: We left feeling highly disappointed given the price we paid. We have no intentions of returning and cannot recommend this hotel.

The resort was beautiful, exceptionally clean, and well maintained, and the food was amazing throughout our stay. The staff were friendly and welcoming; however, the language barrier was quite challenging, and having more bilingual staff would greatly improve the guest experience. The entertainment and nightlife were also very limited and could definitely use some improvement. Overall, a beautiful resort with great food and friendly service.