Montlake Hotels, Soddy-Daisy

"TVs did not work the whole time. It was a stop to rest and relax in the room. That didn’t happen. Went for dinner and came back, nothing to do. Turning the shower on was different. We had to call and ask, pull a section up on the faucet, not a “knob”. Breakfast was basic, but okay. They definitely go by the time, she did ask if we were finished. Not sure we would stop there again."

"Had called for a late check out and was told they can only do an extra 30 minutes (11:30am). After calling the front desk for that request, housekeeping came to the door 4 times before the actual 11am checkout time. On the 3rd time, someone banged on the door like the police, shouted "housekeeping" and tried to aggressively open the door when it was latched. Even after telling him to come back later, another housekeeper came back about 20-30min later. I understand they have a job to do, but I've stayed at many hotels over the years and never experienced that before. Poor communication and bad judgement from the staff. Also found hairs all over the place in the bed, bathroom etc. If they're in such a hurry to kick out guests so they could clean, you would at least expect the rooms to be spotless. Normally a big fan of Sonesta hotels but this will likely be the last time I ever stay at one again."

"Hotel was perfect all around!"

"Staff was friendly. Rooms were pretty clean and spacious. I would stay there again."

"Wonderful facility "

"Nice updated rooms, quiet and great breakfast "

"y"

"I like the location. The beds were comfortable. The web site was misleading. Tere clld have been some protein at breakfast like yogurt."

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