Exterior

Reviews of Hampton Inn Monticello

2.5 out of 5
Hampton Inn Monticello
29 Golden Ridge Road, Monticello, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 264 out of 336 reviews" "
Rating 8 - Good. 47 out of 336 reviews" "
Rating 6 - Okay. 14 out of 336 reviews" "
Rating 4 - Poor. 4 out of 336 reviews" "
Rating 2 - Terrible. 7 out of 336 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This 18-month-old hotel was very solid,clean, and convenient. It had a nice bralfast buffet. I recommend thks hotel.
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be solid, clean, and convenient during your stay. Maintaining a high standard of cleanliness and providing a comfortable environment for our guests are priorities we take very seriously, and we're glad that you noticed and appreciated these aspects of your visit.We're also delighted that you enjoyed our breakfast buffet. Offering a variety of delicious options to start the day off right is important to us, and we're pleased that you found it to your liking.Your recommendation means a lot to us, and we're grateful for your support. Should your travels bring you back to the area, we would be honored to welcome you again and provide you with another wonderful experience.

8/10 Good

Cierra&Chris Rodriguez's

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat/clean, affordable convenient
Stayed 2 nights in May 2024
Response from Team Hampton Monticello on 10 May 2024
Cierra & Chris Rodriguez, thank you for choosing to stay with us and for taking the time to leave your review. We're delighted to hear that you found our accommodations neat, clean, and convenient. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Dorota, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
It's wonderful to hear that you found our hotel to be very clean, Dorota! Thank you for taking the time to share your experience with us. We strive to provide a clean and comfortable environment for all our guests, and we're delighted that we met your expectations. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional engaging staff. Rooms clean and neat as was the breakfast area. The eating options for lunch and dinner is fast food; it would be beneficial to have Ruby Tuesday or Longhorn Steak House.
Stayed 1 night in Apr 2024
Response from front desk on 2 May 2024
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you found our staff professional and engaging, and that our rooms and breakfast area met your expectations for cleanliness and neatness.We appreciate your feedback regarding dining options. While we currently offer a variety of fast food choices, we understand the desire for more sit-down restaurants like Ruby Tuesday or Longhorn Steak House. Your suggestion is valuable to us, and we will certainly consider it as we continuously strive to improve our guest experience.Thank you again for your review, and we hope to welcome you back in the future for an even more satisfying stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 1 night in Apr 2024
Response from front desk on 1 May 2024
Hello Jose , Thank you so much for the honest feedback we are very pleased to hear you enjoyed the stay. We hope to see you again soon. Thank you for choosing Hampton!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and comfortable and the staff very friendly.
Stayed 1 night in Apr 2024
Response from front desk on 1 May 2024
Hello Megan, Thank you so much for the honest feedback we are very pleased to hear you enjoyed the stay and everything was to your liking. Thank you for choosing Hampton and we hope to see you again.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well kept
Stayed 1 night in Apr 2024
Response from front desk on 29 Apr 2024
Thank you Jennifer for the honest feedback we are so pleased to hear you enjoyed the stay and hope to see you again! Thank you for choosing Hampton!

10/10 Excellent

Jeanne

Stayed 1 night in Apr 2024
Response from front desk on 15 May 2024
Thank you for the feedback we are very happy to see you enjoyed the stay. Look forward to seeing you again!

10/10 Excellent

Deirdre, Monticello

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well kept and the staff were friendly
Stayed 3 nights in Mar 2024
Response from Hampton Inn Monticello on 17 Apr 2024
Thank you Deirdre for the stellar review, we appreciate your business as well as your feedback, and hope to see you again in the future.

10/10 Excellent

Theresa, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and warm. Room was clean, and the bed was VERY comfortable!
Stayed 1 night in Apr 2024
Response from front desk on 17 Apr 2024
Hello Theresa, Thank you so much for the honest feedback we are so pleased to hear you enjoyed the stay. Thank you for choosing us we hope to see you again!

10/10 Excellent

aleksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very, very good. Only I don't know why, bathroom door doesn't have a handle from inside to the door.
Stayed 1 night in Apr 2024
Response from front desk on 15 Apr 2024
Thank you so much for the feedback we do apologize for the inconvenience and hope next time we can make the stay better for you! hope to see you again.

10/10 Excellent

ehud

Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Thank you, Ehud, for your perfect rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. If there's anything specific you enjoyed about your stay or if there are any areas where we can further improve, please feel free to let us know. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

4/10 Poor

James

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
We arrived late after working long hours and noticed blood stains on the bedding that was definitely old. Was so tired i didnt call down and just used a sheet till i checked out and told them. There response was no that cant be right we double check with a supervisor. I find that not to be true. Why would supervisor be in each room to watch for cleanliness and make bad twice. I wont stay again
Stayed 2 nights in Apr 2024
Response from Team Hampton Monticello on 13 Apr 2024
Dear [Reviewer],Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointing experience you had with the cleanliness of your bedding. Your comfort and satisfaction are of utmost importance to us.We understand your frustration with the response you received, and we apologize for any confusion it may have caused. Allow us to clarify that our housekeeping supervisor conducts thorough checks of each room to ensure they meet our high cleanliness standards before being assigned to incoming guests. Our intention in mentioning the supervisor's involvement was to assure you that we take cleanliness seriously and that we would investigate the issue further to address your concerns appropriately.Please rest assured that we have taken your feedback into consideration and are working diligently to prevent similar occurrences in the future. We value your patronage and sincerely hope that you will reconsider staying with us in the future. Should you decide to give us another chance, we will do everything in our power to ensure that your next stay is nothing short of exceptional.If you would like to discuss your experience further or if there is anything else we can assist you with, please feel free to contact us directly. Your satisfaction is our utmost priority, and we are committed to making things right.Warm regards,Kaleigh A.Front Desk Manager

10/10 Excellent

EILEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Apr 2024
Response from front desk on 10 Apr 2024
Thank you Elleen for the feedback we appreciate it and are very happy to hear you enjoyed the stay hope to see you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from front desk on 10 Apr 2024
Thank you, David, for the feedback we are very happy you enjoyed the stay our team hopes to see you again!

10/10 Excellent

Darcell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from front desk on 19 Mar 2024
Hello Darcell thank you so much for staying with us! We are very grateful to hear you enjoyed the stay and look forward to seeing you again.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Hampton by Hilton Monticello, we are thrilled you enjoyed your stay and hope to see you again soon

10/10 Excellent

Eugene

Business traveller
Liked: Amenities
The staff was friendly and very helpful. The room was clean and inviting.
Stayed 2 nights in Mar 2024
Response from front desk on 14 Mar 2024
Thank you Eugene for the feedback! we are very pleased to hear you enjoyed the stay and hope to see you again on your next trip to Monticello!

10/10 Excellent

Karis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was super clean and everyone was very friendly!! Would choose this hotel again
Stayed 2 nights in Mar 2024
Response from front desk on 14 Mar 2024
Thank you Karis for your feedback! We are very happy to hear that you enjoyed your stay with us! Hope to see you again on your next visit to Monticello!

6/10 Okay

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine but Expedia screwed up. When I went to Check in the hotel could not find my rerservation. The manager, Ricky, went above and beyond to correct. Turns out Expedia never transferred the reservation over to the hotel. Ugh. Ricky went out if his way to make everything right and comfortable for me and my guests. All good thanks to Ricky, hotel staff.
Stayed 1 night in Mar 2024
Response from Kaleigh on 5 Mar 2024
Thank you for your feedback. So glad Ricky stuck to our "make it right" initiative. Here at Hampton Inn, making you happy makes us happy! We look forward to your future stays with us!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are a bit thin if your a light sleeper.. other than that it was great.
Stayed 1 night in Mar 2024
Response from front desk on 4 Mar 2024
Thank you so much for your feedback! We are very pleased to hear you enjoyed your stay. Hope to see you again soon. Thank you for choosing Hampton.

10/10 Excellent

yaacov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. the staff is very friendly. we will be back
Stayed 1 night in Mar 2024
Response from front desk on 4 Mar 2024
Thank you so much for your feedback! We are very pleased to hear you enjoyed your stay. Hope to see you again soon. Thank you for choosing Hampton.

10/10 Excellent

franc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A customer will never appreciate hotel until they visit you.
Stayed 1 night in Feb 2024
Response from Kaleigh on 2 Mar 2024
Thank you for the compliment, we truly appreciate it, and hope you thoroughly enjoyed your stay with us. We look forward to your next visit to Monticello.

10/10 Excellent

Ruby

Stayed 2 nights in Feb 2024
Response from Team Hampton Monticello on 22 Mar 2024
Thank you for your feedback !

8/10 Good

Anastasia

Stayed 3 nights in Feb 2024
Response from Team Hampton Monticello on 22 Mar 2024
Thank you so much for your response, We hope you enjoyed your stay!

10/10 Excellent

Stephanie

Travelled with family
Great stay
Stayed 2 nights in Feb 2024
Response from front desk on 20 Feb 2024
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and friendly staff. Very convenient.
Stayed 1 night in Feb 2024
Response from front desk on 20 Feb 2024
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the location, price, convenience, friendliness of front desk staff and my overall stay was just perfect!
Stayed 1 night in Feb 2024
Response from front desk on 20 Feb 2024
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from front desk on 20 Feb 2024
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

10/10 Excellent

Nino

Stayed 1 night in Feb 2024
Response from Team Hampton Monticello on 22 Mar 2024
We appreciate your business, and your feedback, hope to see you again soon!

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tHe hotel is clean and quiet and easy parking. Staff is friendly
Stayed 1 night in Feb 2024
Response from front desk on 16 Feb 2024
Thank you so much for the feedback! we are very happy you enjoyed the stay. Hope to see you again soon.

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 1 night in Feb 2024
Response from front desk on 8 Feb 2024
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

8/10 Good

Anthony

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from front desk on 8 Feb 2024
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from front desk on 8 Feb 2024
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

10/10 Excellent

Mervet

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from front desk on 8 Feb 2024
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

10/10 Excellent

Louis

Stayed 1 night in Jan 2024
Response from front desk on 18 Jan 2024
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk on 18 Jan 2024
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Timothea Corazon

Travelled with family
Liked: Amenities
I love how our room is so clean and the breakfast area. And close proximity to grocery stores such as Shoprite and Walmart.
Stayed 1 night in Jan 2024
Response from front desk on 18 Jan 2024
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

8/10 Good

Julie Mae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from front desk on 18 Jan 2024
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from front desk on 18 Jan 2024
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk on 12 Jan 2024
Thank you so much for the review and feedback we are so glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall stay
Stayed 1 night in Jan 2024
Response from front desk on 9 Jan 2024
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
I would like a refund for my second night due to impending snowstorm that second night.
Stayed 2 nights in Jan 2024
Response from Kaleigh on 19 Jan 2024
Please call the hotel directly to discuss this matter. We appreciate your feedback and hope you enjoyed your stay.

10/10 Excellent

Harbrinder

Stayed 1 night in Jan 2024
Response from front desk on 9 Jan 2024
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

6/10 Okay

Miryam

Travelled with family
Liked: Staff & service, property conditions & facilities
The sheets feels don’t clean properly, so wrinkles , king size bed need king size pillows , at list queen size pillows , one alarm all night long .
Stayed 1 night in Jan 2024
Response from front desk on 9 Jan 2024
Hello thank you for staying at our hotel I apologize about the inconvenience and hope we can make the stay more comfortable next time. Thank you for the feedback.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from front desk on 9 Jan 2024
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk on 9 Jan 2024
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and new hotel. Comfortable and great value.
Stayed 2 nights in Dec 2023
Response from front desk on 3 Jan 2024
Thank you so much for the feedback we are so glad you enjoyed your stay hope to see you again!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from front desk on 28 Dec 2023
thank you for staying with us we are so happy you enjoyed your stay hope to see you again!!!

8/10 Good

Teresa

Stayed 1 night in Dec 2023
Response from front desk on 28 Dec 2023
thank you for choosing us and for the feedback we hope to see you again.