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Reviews of Hotel Casa Madonna

2.5 out of 5
Hotel Casa Madonna
Contiguo a Almacen Gollo, Monteverde, Provincia de Puntarenas

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 68 reviews" "
Rating 8 - Good. 25 out of 68 reviews" "
Rating 6 - Okay. 5 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Jacqueline

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jun

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Rocky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this place for two nights and we didn't have any complaints. It's situated close enough to the town center, making it easy to walk there, yet far enough to provide some peacefulness. There are some food options nearby and breakfast is provided in the dining room in the morning, which is a nice addition.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marlon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Friendly staff and good breakfast!

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and centrally located to restaurants, shops and a grocery. The only negative, no fault of the hotel, is the traffic noise late at night and early morning as windows need to be kept open due to no AC.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alyson, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for budget. It is worth what it cost. Room was clean, staff were nice. Good access to town. Hot water once i figured it out. Breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and helpful staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Mixed review
Casa Madonna offers low-cost rooms, but there are significant deficiencies in its services.
Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa Madonna was inexpensive and very clean; it was a great place for the money. Expedia screwed up our reservation. We reserved a very specific room and took a picture of it with our reservation. When we got to Casa Madonna, Expedia had booked the wrong room. Hotel Casa Madonna staff changed rooms for us and made a bad situation good.
Stayed 2 nights in Jan 2024

10/10 Excellent

maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, beds are extremely comfortable and the staff were very accommodating to our needs. The only problem is the motorcycle culture in monteverde and the proximity to the road makes it kind of noisy at night.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed
Stayed 1 night in Jan 2024

10/10 Excellent

Candace

Liked: Staff & service, property conditions & facilities
Fantastic hotel! Quiet, hot water showers, comfy bed, close to everything including a bus stop to take the local, public bus. Breakfast included, basic but good. Would stay here again!
Stayed 3 nights in Jan 2024

10/10 Excellent

pallavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. They gave recommendations for supper and organized our transport to Selvatura Park for our reservation the next morning.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a cute, very clean little hotel. The gal who checked us in was so friendly and kind. They allowed us to check in early to accommodate an activity we had scheduled I would definitely stay here again
Stayed 1 night in Jun 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent June 2023 Stay
My stay was very pleasant. Bed was comfortable, bathroom was clean and hot water perfect. The breakfast offered was standard. The option of pancakes instead of toast was a nice alternative. Pictures on website were accurate. Short walk into town.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rajni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and well worth the price. Parking was easy. The location is walking distance to lots of restaurants/bars and the Commercial center where there's a supermarket and more restaurants. The breakfast was included and cooked to order. Overall, it was a really great stay.
Stayed 1 night in May 2023

8/10 Good

Kamalraj

Liked: Cleanliness, staff & service, property conditions & facilities
Property amenties are good and food is average . Pool and beach views are wonderful
Stayed 2 nights in May 2023

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está muy bien mantenida, las habitaciones son limpias y las camas cómodas, el servicio de desayuno fue bueno con dos opciones por día. Las paredes o entrepisos no tienen aislante de ruido por lo que se pueden escuchar las conversaciones y ruidos de otros habitaciones.
Stayed 3 nights in Apr 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and practical. Good options and great price. Lots of flexibility with the kitchen and dinning open room. Board games available to play. No TV, which turned out to be great to focus on resting and going around town. Great choice for a simple and quick vacation!
Stayed 3 nights in Apr 2023

4/10 Poor

Grigoras Florin

Travelled with family and small children, Travelled with group
Disliked: Cleanliness
We rented 2 rooms, one room was ok but the other one had no windows and was smelling very strongly like mold. Unfortunately the staff was not able to find us another room and we had to change the hotel last minute. They were not very helpful in finding a solution and directed us to Expedia for help. Expedia refunded the rooms and helped us find a better hotel last minute.
Stayed 2 nights in Mar 2023

8/10 Good

Lisa H

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here for a night with my partner and it was very nice and just what we needed. It’s super close to Santa Elena central. The room was clean. Staff were friendly.
Stayed 1 night in Feb 2023

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up several hours before check-in to drop off luggage and the receptionist offered that we check in into our assigned rooms. Breakfast was fantastic too! All staff were pleasant and helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

joyce

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had an amazing time! Breakfast was delicious and always on time. The staff was courteous. Parking easy. The room was clean. Great pricing! Will definitely be back!
Stayed 3 nights in Jan 2023

8/10 Good

Tyler

Stayed 1 night in Jan 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect gem. Location in the center of town. Great parking. Breakfast was awesome. Super clean. Staff was amazing. Check in was a breaze. For the price couldn't ask for more.

10/10 Excellent

Clémence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Super hôtel avec un personnel présent. Chambre spacieuse et confortable, propre et avec une jolie vue sur les arbres. eau chaude et bonne connexion wifi. il n’y a pas de clim ou de ventilo, mais ça n’a pas été nécessaire pour nous puisque les températures à monteverde sont bien plus basses que dans le reste du pays. petit déjeuner décent, plusieurs places de parking. Endroit assez calme hormis les bruit de la route qui restent supportables. Seuls bémols: les rideaux transparents et le lit qui grince.
Stayed 2 nights in Aug 2022

10/10 Excellent

Esthela

Stayed 2 nights in Apr 2022

8/10 Good

Yubisay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

ROMAN

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice hotel in a good location. The staff were very friendly and helpful. Perfect English!
Stayed 3 nights in Jan 2022

10/10 Excellent

Gustavoadolfo, Cartago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and the staff really helpful, breakfast is awesome and very punctual, they help us to live on time… we will definitely go back there!
Stayed 1 night in Jan 2022

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Great stay.
Stayed 2 nights in Jan 2022

6/10 Okay

Crystal, Staten Island

Travelled with group
Liked: Cleanliness, staff & service
Place was family run. Free breakfast was decent, they ask you what time and have it ready (6-10am). Place seemed clean. Walkable to city center. Not high end, but good enough.
Stayed 2 nights in Dec 2021

6/10 Okay

Paulo

Travelled with family
Liked: Property conditions & facilities, room comfort
Tyde up
The only problem was that the room was not cleaned
Stayed 2 nights in Dec 2021

10/10 Excellent

Geoffrey, Missoula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable. Great staff.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa Madonna is staffed by a wonderful group of people, presumably a family, that are respectful and extremely helpful. Any question I asked, they found an answer, and any request I made, they did their best to honor. Breakfast was typical tico, WiFi was present although did not always reach all rooms, and location was very convenient for walking the town or getting picked up by a private or semi private van service (i.e. Interbus) I thoroughly enjoyed staying at my hotel.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close and easily accessible the location was to main attractions. I also loved how attentive the staff was. They always provided us with tips and booked all of out tours/transportation without additional cost. The breakfast was also delicious !!!
Stayed 4 nights in Feb 2021

8/10 Good

Rami, Zichron Yakov

Travelled with family
Liked: Cleanliness, staff & service
Nice and comfortable but not spoiling in any sense. Good for a place to just go to sleep at night, wake up to a decent breakfast- and onwards to numerous great possible activities in amazing Monteverde.
Stayed 2 nights in Feb 2020

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic place! Clean and centrally located. The staff were fantastic!! I will stay there again!!!!
Stayed 3 nights in Jan 2020

8/10 Good

Umer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

L, Milwaukee, WI

Travelled with family
Liked: Cleanliness, staff & service
Average property. Close to the road so there was some road noise at night. Parking was limited and with double parking, some got parked in and staff had to find car owners to move cars. Walking distance to shops and food was good.
Stayed 2 nights in Dec 2019

4/10 Poor

Sam

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good. The location was perfect nearby supermarket and places to eat. My room had not view, but it was a large room and clean. I was loooking for great price value ( not fancy) and this place was perfect.
Stayed 3 nights in Dec 2019
Response from Admin on 28 Dec 2019
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have our own space in the cabin. Lots of windows and natural light. There was a book exchange in each cabin which we were able to take part in. Got to see animals wandering the property like lizards and agouti. The host was incredibly helping booking transport to the new town in our list.
Stayed 3 nights in Dec 2019
Response from Admin on 28 Dec 2019
Thank you very much for your comment. Your opinion is very important to us.

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service
Nice and conveniently located
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2019