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Reviews of Hilton Garden Inn Monterrey Airport

3.5 out of 5
Hilton Garden Inn Monterrey Airport
Carretera Miguel Aleman KM 24, Apodaca, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 666 out of 1003 reviews" "
Rating 8 - Good. 194 out of 1003 reviews" "
Rating 6 - Okay. 56 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms. Comfortable beds. Shuttle to airport terminal.
Stayed 1 night in Apr 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Walk-in shower drain was clogged causing flooding out the door before being noticed. Had to go to the desk four times and finally had to insist someone come with me to get the electronic hat to open. They kept giving me QR code vouchers to scan that didn’t work. Finally they contacted a service monitor who opened it remotely. Lost over an hour with this poor handling.
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quick walk from terminal 2. Very easy to access. As others have said, it might be right on the airport, but we never heard a plane. Very nice motel.
Stayed 1 night in Apr 2024

2/10 Terrible

Bob

Stayed 1 night in Apr 2024

4/10 Poor

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda, Eagle Pass

Stayed 1 night in Mar 2024

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we could take a tunnel to get to our gate at the airport
Stayed 1 night in Dec 2023

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient hotel at the airport. Very nice staff
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was clean and at the airport
Stayed 1 night in Jan 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was extremely polite and helpful during my check-in.
Stayed 1 night in Jan 2024

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024

10/10 Excellent

Zhirayr

Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

JUANA

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

JOSE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Oscar, Park City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service
Great location next to the Airport. Hotel Gym was poor and rooms were a little dated. Excellent staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Verónica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the water pressure in the shower and the comfortness of the pillows
Stayed 1 night in Nov 2023

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, airport convinient, located almost inside terminal. Great service, good food, friendly people.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Dongwon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Everything was awesome very clean Property super nice rooms. Great breakfast.
Stayed 1 night in Nov 2023

6/10 Okay

Daniel E

Business traveller
Liked: Staff & service, property conditions & facilities
Coffee was the worst I’ve ever tasted.
Stayed 2 nights in Nov 2023

6/10 Okay

Fernando

Stayed 1 night in Oct 2023

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service
Great location, right next to the airport
Stayed 1 night in Oct 2023

6/10 Okay

Ginette

Stayed 1 night in Oct 2023

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Denis

Stayed 1 night in Sep 2023

4/10 Poor

Guanghua

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
expect newer towels
Towels are soooo dirty, aged, need to change new towels
Stayed 1 night in Sep 2023

2/10 Terrible

HAI

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

ANTONIO

Business traveller
Convenient
Stayed 1 night in Sep 2023

4/10 Poor

Mely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the hotel to be a Hilton the room had poor and very washed up old towels. The bed was a King size and didn’t fit the box spring. The fitted sheet that was on the bed did not fit. We had to keep fixing/pulling the sheet down because it kept coming off the mattress. Breakfast was also not included. About $20 per person for breakfast. Again for this property to be high in price expensive that does not look right for the hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Raul

Stayed 1 night in Aug 2023

8/10 Good

Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien con el servicio de transporte , en el restaurante el servicio no fue tan bueno en la hr de la cena
Stayed 1 night in Aug 2023

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities
for the price it should have been a lot better
Stayed 1 night in Jul 2023

10/10 Excellent

Francisco

Stayed 1 night in Aug 2023

10/10 Excellent

paola / steph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7/11 near. check-in was quick and they give you a treat. only stayed for one night but it was good. would come again!
Stayed 1 night in Jul 2023

6/10 Okay

Gabriela

Stayed 1 night in Jun 2023

10/10 Excellent

Julianne

Liked: Cleanliness, property conditions & facilities, room comfort
Thankful in MTY
My flight came in waaayy past check in time. I called, they made a note, and even made sure to pick me up from my terminal since it was past midnight. The breakfast is also amazing.
Stayed 1 night in Jul 2023

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
All hood but…
The van never showed to pick me up
Stayed 1 night in Jul 2023

10/10 Excellent

JUANA

Travelled with partner
Great place close ton the airport
Stayed 1 night in Jul 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the convenience of being able to walk from the airport to the hotel. I had a connection flight needing an overnight stay, so this worked our perfectly for me.
Stayed 1 night in Jun 2023

10/10 Excellent

Almaquio

Stayed 1 night in Jun 2023

6/10 Okay

Arturo

Stayed 1 night in Jun 2023