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"clean room pillows need upgrading staff helpful "

"The hotel was very clean and maintained very well. The restaurant staff was so nice and helpful. 2 of the front desk people helped somewhat and were friendly. The rest of the staff was not helpful. First the hotel is located quite a distance from all the sight seeing sights so you must take transprotation every single day. we spent a tolatl of $1000 usd on rides and tip because We traveled with our handicap mom who we had such a hard time getting rides for and they saw us struggle trying to find transportation. We did not know the hotel had a shuttle for guest and a few days later we watched them take guest to and from. There were places we wanted to go with in the perimiter of there services and not once did ANYONE tell us we could use the shuttle or offer to schedule a shuttle ride for us."

"Limpio amable el personal . Un poco lejos del centro de la ciudad pero te explican cómo tomar el tren y el bus que te lleva al lugar donde vas."

"Excellent Breakfast Easy to use metro and bus services"

"Staff were amazing!"

"Very nice staff friendly "

"Main issue was the fact there is no air conditioning between November and April which was not mentioned during the booking process. This made the room very hot and uncomfortable. Other than that, room was clean and amenities (gym) was good"

"Clean rooms. Beautiful surroundings. And the staff was awesome. We had the spa and massage and after a week we're still talking about it."

"Beautiful place Breakfast is great "