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"Cosmo Hotel Palace from 14-16th April 2026. Overall experience was disappointing. Lifts were extremely slow, 2 out of 3 not working, causing major disruption, especially while travelling with two young children. Service at checkout was also poor, requested help with luggage but was left to manage eight bags and a stroller alone. From outside building looks good, lobby looks good but the rooms are dated and smelly. For a hotel of this level, the experience felt unprofessional and below expected standards. I spoke to hotel for a potential refund and they straight away refused."

"Great service and amazing bartenders"

"So well done. Excellent in every way. In fact our week was so excellent it’s hard to know where to start. Probably most important is to mention how the staff was the best possible. In all positions going to any length to provide us top notch service. I would mention Maggie as the most outstanding. We will recommend Il Perla to everyone we know. A week we will never forget. Thank you."

"Old elegance, very comfortable room Very helpful staff Great location"

"Perfect location to visit Bellagio and it is very quiet and enjoyable to stay here! The breakfast is delicious, too!"

"Everything about this property was wonderful. The fact that it had parking made things very convenient. The welcome reception was lovely and the room was small which was expected, had an absolutely gorgeous view of the lake. The breakfast buffet was complete at the atmosphere at the bar and breakfast area. Also had a fantastic vibe and view of the lake. Strongly recommend this property"

"Great hotel, friendly staff, location is 15 minute’s walk front he city centre and station. The restaurant has a fantastic view but the food is average at best for the high prices. "

"Nice room. "

"If I could give this hotel a million stars I would. Incredible staff, great food, perfect location to town, incredible mountain and water views."