Dear Sarah,Thank you for sharing your review! We're pleased that you enjoyed your recent stay at Marram, despite the rain.We hope to have you back again soon!Best Regards,Katie RogersExperience Manager

Thank you for taking the time to post a review of us. We are glad we filled your expectations at Marram Montauk. We hope to wecome you back soon.

Thank you for sharing your experience. We are thrilled to hear that you enjoy your time at Marram Montauk. Our goal is always to exeed your expectations. Thanks again for staying with us and your feedback. Looking forward to welcoming you back.

Thanks! So glad you loved your stay with us! Come see us again soon.

I am truly sorry to hear that we fell short of your expectations. I appreciate your feedback that the way our property is described on Expedia's website was not in line with how you experienced us. I will follow up with the Expedia team to see how we can help them improve their description of Marram. It is true that Marram is a unique property, and that the beachfront barefoot luxury experience we provide is designed to be modern, minimalist, and less formal than traditional resorts - the Marram experience does not easily fit into the classic groupings that larger sites like Expedia use to help travelers select their destination of choice. Thank you, and once again, please accept our apologies.

Thank you for taking the time to share your experience with us. I am truly sorry to hear that you were so disappointed by and uncomfortable during your stay. We will review the information Expedia is providing about our property and work with them to improve where needed to make it easier for future guests to understand the experience we offer. Thank you for your kind words about our staff and the lobby decor. I'm glad to hear that the team was able to provide you with an alternative room that was better suited to your needs. It is true that our Dune Patio King rooms are ground floor rooms that directly face our sandy fire pit patio. I regret that the proximity to the fire pits (+ wind direction the night of your arrival) made your room so uncomfortable. Regarding the room decor - it is true that our decor is modern and minimalist - our intention is to provide an uncluttered and relaxing experience - rather than the type of experience you describe. And, it is also true that our cafe offers counter service - guests order at the counter then bring their meals to enjoy at our many outdoor seating areas. Once again, please accept my apologies for disappointing you, as well as my thanks for sharing your feedback.

Thank you! So glad you enjoyed your stay with us. While we don't have any plans to add televisions to our rooms, we are in the process of obtaining a liquor license to be able to serve alcoholic beverages in the future. We hope to welcome you back again soon to Marram!

Thank you! It's always a pleasure to have you with us. So glad you came to see us again... we're looking forward to your next visit!

Thank you! So glad you had an amazing time with us. See you again soon!

Thank you so much for sharing your experience. I'm so glad you enjoyed your stay & will certainly pass on your compliments to the team. It is true that our room decor is both modern and minimalist, and that storage space for a family of 4 with a longer stay is limited. Please accept my apologies for the inconvenience. Upon request, we are happy to provide additional luggage racks as needed. We have selected 2 tiered luggage racks to maximize additional storage capacity when using them. Regarding the cement floors, I regret that they did not feel welcoming- as that was not our intention. This particular material was selected for its energy efficiency, minimal environmental impact, and the ease with which it can be cleaned and maintained in our beachfront environment. I appreciate your feedback - and look forward to welcoming you back again soon for another stay at Marram.

Thanks! So glad you loved the ambiance and the wonderful food!

I regret that your experience with us was so disappointing that you felt compelled to leave shortly after arriving. While it is true that our rooms are screen free (no tv's) and that we do not serve alcoholic beverages at the property, our onsite cafe serves truly delicious breakfasts, lunches, and dinners for which they are well known as well as some very special non-alcoholic house made beverages (our freshly baked pastries and our hand pressed limonadas are especially appreciated) - and we offer a robust wi-fi network throughout the property which allows guests to stream content on their personal devices to their hearts' content. Our complimentary in room amenities include Nespresso, Just Water, Pellegrino Essenza, and a lovely set of Le Labo bath amenities. Our complimentary resort programming includes Retrospec cruiser bikes upon request, yoga and meditation classes, creative art workshops, guided nature walks, wellness workshops, nightly fire pits with s'mores, and (of course) our beach and pool chair/umbrella/towel service. In addition, surf lessons and private beach fires are available at an extra cost onsite at the property. I truly regret that you did not feel comfortable staying at the property long enough to explore the many options available to our guests. Kindly note that we received your email requesting a partial refund, replied to you directly, and look forward to your response so that we can assist you further.

Thanks so much! We hope to see you again soon!

Thanks! So glad you loved your stay! Hope to see you again soon!

I'm truly sorry to hear that your stay with us fell short of your expectations. It is true that summer hotel rates in Montauk are quite high compared to other destinations. In addition, it is true that we are one of the more expensive hotels in Montauk. We strive to provide a valuable experience for our guests - and I regret that our offerings did not correspond to your needs. With my sincere apologies.

Thank you! So glad you enjoyed your time with us. We hope to welcome you back again soon!

So glad you loved your stay with us! Thank you.

Thank you for having chosen to give Marram a try and I'm glad to hear you enjoyed our location. Based on your comments, it seems that we need to work with the team at Expedia to improve the way they describe our property. I am truly sorry to hear about the several ways in which we disappointed you. Our Double Queen rooms average approximately 400 sq feet in size. It is true that the rooms do not have a traditional closet. Guest rooms have a credenza with a shelf for storage, a traditional luggage rack, and a modern exposed floor mirror and black metal rack for hanging clothing. Our room decor is modern and minimalist - with a wabisabi unfinished look - white oak ceilings and furniture, polished cement floors, and tadelakt plaster walls throughout the room and bathroom. It is worth mentioning (for the benefit of others who may be considering a stay at Marram) that our rooms are screen free (no TV's). Guests are able to stream content on their personal devices - as our wifi service is excellent throughout the property and in the guest rooms. I apologize for any miscommunication regarding the private beach fire. It seems we misunderstood your interest in the private bonfire being tentative. If you require further assistance, please do not hesitate to contact us directly. Thank you again for choosing to stay with us.

So glad you loved your stay with us - including the vibe & location. Please come visit us again soon!

Thanks! So glad to hear you loved your stay! Please come visit us again soon.

Thank you for the compliments on the rooms and location. Please accept my sincere apologies for any confusion regarding the parking and the availability of alcoholic beverages. It is true that we provide parking for 1 vehicle per guest room, and that we do not have additional onsite parking available. It is also true that we do not have a liquor license. It was surprising to hear that your room was not serviced as requested, and will certainly look into this with the team. Our housekeeping team provides daily service to each room unless the privacy sign is placed on the door. Additionally, extra bed and bath linens can also be requested as a non-contact amenity delivery. Again, please accept my sincere apologies falling short of your expectations - we sincerely hope that you were able to have a relaxing stay with us despite the issues you mentioned - and hope you will return at some point in the future.

Thank you so much! So glad you loved your stay. Please visit us again soon!

Thank you for the compliments about the beauty, cleanliness, and care with which we maintain MARRAM. I am truly sorry to hear that you were disturbed by the children in the neighboring room. I appreciate your suggestion regarding spacing out our guests, and am pleased to share that we do so whenever possible. Kindly note that our most popular room types are frequently fully booked - which is most likely the reason that we were unable to do so during your stay. Of course, we are happy to assist if guests are troubled by noisy neighbors - although I can certainly imagine that you did not expect your neighbors to allow their child to carry on for so long. We hope you will come to visit us again, and have a more peaceful experience. With our sincere best wishes,

I'm sorry to learn that we may have fallen short of your expectations. It is always helpful when we have the opportunity to learn more about the details of our guests' stays - we would love hearing more from you - please feel free to message or email us directly. With our sincere best wishes.

Thank you so much! So happy to learn that you loved your stay with us! We look forward to welcoming you back again soon.

I'm so glad you had an amazing stay with us! Our apologies for any disappointment due to our cafe hours. The cafe will be open 7 days a week from late June through early September. In the fall, we will return to being open 5 days a week. We're so glad this didn't stop you from having an amazing time, and hope to see you again soon!