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"We didn’t get room service even after requesting it. I understand there is a schedule but when we called we had requested for it. There was also 1 small bottle of shampoo and body wash for each day to be split amongst everyone in the room."

"Clean room"

"Fantastic Property...shh..don't tell anyone! Seriously, kind of a throw back hotel with nice hawaaian accents. Great service."

"As pictured, meticulously maintained resort, great staff"

"The 12th floor is scary so if you have kids try to ask for something closer to the ground lol other than that it was good"

"Excellent staff very welcoming "

"Great location and beach!"

"This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping. It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot of time inside and definitely noticed all things that need to be repaired. I am not even going to describe the state of the gym... Great location, extremely outdated rooms."

"Overall, a nice place to stay. Room was nice. Pools were nice. Right on a good section of beach. Free valet services, but the valets were hard to find at the desk and a little slow. It also does seems a little odd that they’re still not cleaning rooms as if we are still worried about Covid. Not even an offer to clean the room or replace towels, soap, toilet paper, etc in the week we were there. Also, a little odd that you keep the “spa” in your name when it is shut down and not opening again."