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"Staff very helpful but was unable to reach them by phone after 3 attempts and even left a message. Lady at check in (Shanas) very helpful and provided a map of city and metro. She took her time with us and was very pleasant and helpful. Complimentary coffee was nice . Crazy system of using Pink shuttle bus. Sometimes needed a pass that either no one looked at or they collected and you couldn’t reuse. Don’t even know the purpose of needing a “pass”. Staff made a big deal about giving out free passes."

"What I will always remember about this very nice hotel, is that I drop my wallet on my way out of the hotel, in the street. Two hours later when I came back, one of the evening staff asked me if it was mine, and after proving it, he returned it intact. Berlin was our first stop for a one month trip. Loosing my wallet would have ruined it. He saved our trip, and the hotel was very nice."

"Perfect for those who have an early morning flight from BER and need a place that allows for quick access to the airport."

"Reception team is rude "

"The room was absolutely freezing. No heating whatsoever. When I approached the front desk to report this — a completely reasonable request — I was met with laughter. Actual laughter. As if my discomfort was somehow amusing to the staff. They then informed me, with a straight face, that heating was an "extra" and would cost me an additional €10. I was stunned. Paying to not freeze in your own room is not hospitality — it is a scam. As for breakfast — I made the mistake of trying it once. Once was enough. The prices were nothing short of outrageous for what was served: a meagre, uninspiring selection that would have been poor value at half the cost. Stale, limited, and thoroughly underwhelming. "

"Very nice hotel, very clean, safe, and convenient to the event I attended."

"Hotel was ok"

"Good"

"Very friendly and helpful staff, will give a free city ticket for all public transit in Berlin that can be used from the day you check in to the day you check out. Comfortable and clean room with essential toiletries, clean tap water. Great location, just an 8 minute walk from the train station. "