Outdoor pool, pool umbrellas, pool loungers

Reviews of SpringHill Suites by Marriott Moab

2.5 out of 5
SpringHill Suites by Marriott Moab
1865 N Highway 191, Moab, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 508 out of 685 reviews" "
Rating 8 - Good. 122 out of 685 reviews" "
Rating 6 - Okay. 30 out of 685 reviews" "
Rating 4 - Poor. 15 out of 685 reviews" "
Rating 2 - Terrible. 10 out of 685 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was great and relaxing! Stay were very friendly and helpful!
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Brandy, Thank you for choosing SpringHill Suites Moab and for your fantastic review. We're delighted to read about your delightful experience with our pool area. Furthermore, we are pleased our commitment to delivering impeccable service contributed to your enjoyable stay. Creating a comfortable and welcoming environment for our guests is our priority. We appreciate your kind feedback and hope to welcome you back for another relaxing stay in the future. Jolene R StoneGeneral Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and roomy! Good breakfast and close to the Arches entrance.
Stayed 2 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Harold, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are exceptionally glad that your spacious room provided the comfort you deserve and that our breakfast and prime location also added to the enjoyment of your stay with us. We are glad you loved being at SpringHill Suites Moab and look forward to seeing you again.Jolene R Stone,General Manager

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed could have been a little more comfortable otherwise everything was great! Loves the amenities!!
Stayed 1 night in Apr 2024

6/10 Okay

cheri

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Cheri, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Jolene R Stone General Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Dear Greg, On behalf of our team at SpringHill Suites Moab, thank you for the excellent rating. We strive to deliver refreshing, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Jolene R Stone,General Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities for kids!
Stayed 3 nights in Apr 2024

10/10 Excellent

Randy, Columbia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless, enjoyable experience, great staff and facility!
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Randy, Thank you for taking the time to share that your stay at SpringHill Suites Moab was perfect in every way. We appreciate you mentioning how much you enjoyed our beautiful property, comfortable accommodations, and excellent service provided by our attentive associates. We hope we will be your home whenever you are in the area.Jolene R Stone General Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Zac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to many downtown restaurants
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Zac, Thank you for choosing SpringHill Suites Moab and for your wonderful feedback. We are pleased to know that you exceeded all of your expectations and that you loved our beautiful property. We are particularly glad that you enjoyed our proximity to the downtown location and was perfect for your needs. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Jolene R Stone General Manager

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Rick, Thank you for your fantastic rating! We are pleased you chose SpringHill Suites Moab for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Jolene R Stone General Manager

10/10 Excellent

Donald

Stayed 2 nights in Mar 2024

2/10 Terrible

Casey, Bayfield

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Casey, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Jolene R Stone General Manager

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside courtyard was wonderful for our family- 4 teenagers. The pingpong table, mulitple hottubs and 2 pools, basketball court, 2 fire pits. It was perfect! Breakfast was great too.
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Hillary, Thank you for your review regarding your stay at SpringHill Suites Moab. We are pleased you and your family enjoyed our excellent amenities and delicious breakfast. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Moab.Jolene R Stone General Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and wonderful pool/hot tub!! Thanks for a wonderful visit!
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here numerous times. We love the many pools and the breakfast is great. The rooms are clean and spacious. The staff is very friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Steven, Thank you for returning to SpringHill Suites Moab. The highest compliment we can receive is a guest who keeps coming back time after time. We are glad our stunning outdoor pools and the breakfast were such a memorable part of your visit. We look forward to your next stay and until then, wish you safe travels.Jolene R Stone General Manager

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pleasant place to stay. It was too bad the weather was so crummy this weekend so lovely pool area was not available.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Moab especially with kids. It is the most tucked away from the main strip with the best views!! And the pools area is extensive with lots of hot tubs and fire pits. So much fun for kids after a long day hiking Arches and Canyonlands. Stayed here twice now and I see no reason to go anywhere else.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Kristina, Thank you for choosing SpringHill Suites Moab once again. It is great knowing you experienced another wonderful stay with us. We enjoyed serving you and your kids and look forward to welcoming you back again soon.Jolene R Stone General Manager

10/10 Excellent

Bradly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water features were amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're on the fence about this propert, do it!
If you're on the fence about staying here - do it! The only reason not to is if you want to be in the heart of downtown. This property was thoughtful from the first minute we checked in (one parent, one teen and 2 dogs). They have a pretty decent/healthy room service dinner menu that includes beer and wine; food can be delivered to your room or the lovely dining area. We stayed here during the winter; the summer would be a blast. The pool area is adjacent to the dining and patio area, which makes it easy for parents to keep an eye on their kids. The laundry room is immaculate; it requires quarters but there's an ATM on the 1st floor and the front desk gives you quarters. There's a nicely landscaped path behind and next the hotel for walking dogs. Rooms and public areas are very nice and new. I stayed at the other suites hotel in Moab two nights before this stay and the other property is *much* older. Stay here instead! I'd happily come back just to hang out at this one - it's lovely!
Stayed 1 night in Jan 2024

10/10 Excellent

estrella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Estrella, Thank you for the wonderful rating for SpringHill Suites Moab. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Jolene R Stone General Manager

10/10 Excellent

Fania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Fania, Thank you for choosing us and taking the time to post a wonderful review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make SpringHill Suites Moab your home away from home whenever your travels bring you to our city. We look forward to your next visit.Jolene R Stone,General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are poorly designed. The bedroom area is narrow and the toilet area is so small that you have to move the door to sit down. They mounted a smoke detector over the bed and it lights up every 10 seconds. It's very distracting in the dark of night.
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Guest, Thank you for your review. We regret our accommodations did not meet your expectations, and we apologize for the inconvenience you had in your room. We appreciate you sharing your observations so we may improve going forward. We value your business and hope to have another chance to host you again. Jolene R Stone,General Manager

8/10 Good

stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott quality hotel- clean, very courteous staff, good parking, great pool area, good breakfast, good location, good room layout, good pull out bed. Quiet- hotel was full and i didnt hear any neighbors. But the beds were hard. Not just firm, hard. We played rock paper scissors to see who got to sleep on the couch. It was comfy.
Stayed 2 nights in Dec 2023

10/10 Excellent

bala

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Bala, Thank you for choosing us and taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make SpringHill Suites Moab your home away from home whenever your travels bring you to our city. We look forward to your next visit.Jolene R Stone General Manager

10/10 Excellent

Michael, beverly hills

Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Michael, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at SpringHill Suites Moab. We hope to have the pleasure of doing so again on your next visit to the area.Jolene R Stone General Manager

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Edgardo, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Moab. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Jolene R Stone General Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Luke, Thank you for choosing SpringHill Suites Moab. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jolene R Stone General Manager

8/10 Good

Ashley

Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Ashley, We are happy you chose SpringHill Suites Moab for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Happy Holidays and Happy New Year!Jolene R Stone General Manager

4/10 Poor

Austin

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Besides the bed being hard as a rock and thermostat not working it was a pretty good experience
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Austin, Thank you for being our guest and sharing your feedback. We sincerely apologize for not meeting your expectations and the issues you encountered with your room. Our front desk is available around the clock to address matters such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and regret that we did not provide you with a comfortable visit. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Jolene R Stone,General Manager

10/10 Excellent

Chanjoo

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Dear Chanjoo, Thank you for the nice rating. We are glad you had a wonderful time at SpringHill Suites Moab. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jolene R Stone General Manager

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Nice and clean, spacious suite, great staff.
Stayed 2 nights in Dec 2023

8/10 Good

Alecia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. The staff was very friendly and helpfull. The room was clean but had a little damage from wear and tare but nothing major. The sofa cushions in the suit were dirty but the room and bathroom was spotless. The breakfast was great and different every day of our 3 days
Stayed 3 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Alecia, Thank you for your review regarding your stay at SpringHill Suites Moab. We are pleased you enjoyed our spotless accommodations and the courteous service provided by our associates. However, we apologize for the concern you outlined with your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Moab.Jolene R Stone General Manager

8/10 Good

Kenneth

Stayed 3 nights in Nov 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway.
This hotel is outstanding. The facilities are great. Breakfast was wonderful. Staff is very friendly and helpful. The teenagers loved the pool, hot tub, ping pong and basketball court. Pull out trundle mattress was pretty thin but worked for 14year old. But overall just a great place and would love to stay there again if we plan a trip to Moab.
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Jan 2024
Dear Crystal, Thank you for taking the time to share your impressions of our hotel. We are glad our associates helped to enhance your time with us and that you enjoyed our delicious breakfast offerings and all the amenities we provide here. We will share your compliments with our entire team. It was a pleasure hosting you at SpringHill Suites Moab, and we look forward to your next trip to the area. Jolene R Stone General Manager

10/10 Excellent

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the best location for sightseeing
Stayed 1 night in Nov 2023

8/10 Good

Mee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Mee, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Moab; we hope to see you again soon. Jolene R Stone General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient clean, good breakfast and pool and hot tubs.
Stayed 3 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Gregory, Thank you for the review of your stay at SpringHill Suites Moab. We are pleased you enjoyed our spotless accommodations and delicious breakfast. We also appreciate you mentioning our refreshing pool. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Jolene R Stone General Manager

10/10 Excellent

Ma Lourdes Yvonne, Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, pleasant and courteous staff. Clean room with free breakfast and they served early. It did gave a good impression to me and my family to book all our next vacations with Spring Hills Suites by Marriot. This one in Moab is definitely a perfect place to book for those going for the ARCHES for it is so close to the main entrance like about 3-4 mins drive. We love the place and we enjoyed our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Vickie

Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Vickie, Thank you for choosing SpringHill Suites Moab. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jolene R Stone General Manager

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Traci, Thank you for the perfect rating of your time at SpringHill Suites Moab. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Jolene R Stone General Manager

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for families in the town
Stayed 1 night in Sep 2023

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is located really close to Arches National Park.
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Ernesto, Thank you for the review of your stay at SpringHill Suites Moab. We are pleased you found our location near Arches National Park to be ideal for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Jolene R Stone General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay bit great
Last minute booking for the night. front desk staff was lovely, great room, clean and comfortable! Breakfast the next morning had everything we needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Gagandeep, All of us at SpringHill Suites Moab appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Jolene R Stone General Manager

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, room comfort
Family friendly
Neat area. Room was very nice for a family of 5. Bathroom had a sewage smell that came and went. The pool area was fantastic although the waterfalls on our part didn’t work and one hot tub was cold. The fire pits were great and they offered s’more fixings on Saturday night which was nice. The morning breakfast crew worked very hard to keep food stocked. It was a busy morning!
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Amanda, Thank you for taking the time to share about your experience. We are glad you were impressed with our attentive service, well-appointed accommodation, and beautiful pool. Additionally, we appreciate all your remarks, the positive as well as the things that would have enhanced your time with us. It was a pleasure hosting you at SpringHill Suites Moab, and we look forward to having you back soon. Jolene R Stone General Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, excellent staff, pool area and location
Stayed 2 nights in Oct 2023

8/10 Good

Jesus

Liked: Staff & service
Room was kind of dirty and there were cockoraches
Stayed 2 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Jesus, Thank you for choosing SpringHill Suites Moab and sharing your review. We are happy you enjoyed your time with us. However, we are sorry for the cleanliness concerns you encountered in your room. We always want to exceed our guest's expectations; therefore, we are disappointed this did not happen during your visit. Your comments have been shared with the appropriate individuals, and we are grateful for the feedback. We would welcome another occasion to provide you with the seamless hospitality we are known for.Jolene R Stone General Manager

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property staff was great
Stayed 4 nights in Sep 2023
Response from General Manager on 1 Nov 2023
Dear Tina, Thank you for taking the time to share that your stay at SpringHill Suites Moab was perfect in every way. We appreciate you mentioning how much you enjoyed our beautiful accommodations and friendly staff. We hope we will be your home whenever you are in the area.Jolene R Stone General Manager

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stay at Moab for Arches National Park
Nice comfortable facility with great amenities and location. Ample convenient parking with generous spaces. Very well trained staff. Everything you’d expect from a Marriot affiliated facility. My only disappointment is the complimentary breakfast offer is very generic and bland tasting with poor choices. I usually skip the breakfast and go elsewhere to have some choices for a full breakfast.
Stayed 3 nights in Sep 2023
Response from Liz Denton on 18 Sept 2023
Thank you for taking the time to give us feedback in regard to your stay with us. We are pleased to see that you enjoyed your time while at our property. I will be sharing your insight with the breakfast options.We hope you will stay with us again if your travels bring you back to the Moab area.