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"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it...

"Good for kids. "

"Friendly staff, efficient service, nice hot spring, great breakfast- although the hotel isn’t very new, is a little aging, we still enjoy our stay and it is really value for money."

"Perfect location with delicious breakfast buffet. "

"Excellent dinner provided. Thanks a lot."

"Staff were friendly. Room spacious. Great location "

"Was a great stay ! "

"Ok"

"A few minutes walk from Kokura Station "

"All of the above. Amazing establishment. "

"Convenient location. Spa was great."

"Solid hotel with outstanding customer service. The beds were a bit hard but overall would stay again!"

"Free parking, place is clean, walk around 10mins to JR Station "

"Clean room, super friendly and helpful staff, delicious breakfast"

"Ok-ish hotel for the price"

"right next to the bus station to the airport"

"Nice hotel with great location "

"Very restful and peaceful stay. Will gladly book another stay in the future. Staff was very polite and friendly as well as helpful. Location is convenient. Everything I needed was in walking distance."

"Friendly & helpful staff!"