8/10 Good
Susan B.
31 May 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Great location, nice place, clean, small issues
We really liked the place and its proximity to the beach, to coffee, restaurants and the pools. The kitchen is a bit small, which wasn't a big issue for us. Also there is something wrong with the washing machine and even setting it for a cold wash leaves everything scalding hot. But minor issue.
Before we arrived, we got a text from the property manager - which said this "Good news, your Vacasa trip is eligible for free early check in. Your vacation home is clean and ready for you, so head over anytime and start relaxing." We arrived about 25 minutes before 4 and tried the code. It didn't work and the Vacasa "customer service" acted like my questions were absolutely from outer space. Frustrating standing at the door hoping the code would work at 4:00. Thankfully, it did.
The places was very clean. Supplies, however, were an issue. There was *one* garbage bag for our 4 day stay. 2 dishwasher pods and 2 laundry pods. I'm sorry, but that's insufficient for a four day stay and, in my opinion, there is no excuse. I could have brought some from home but didn't expect to need to and didn't want to invest in a bunch of new stuff for a couple of days. I was in touch with Vacasa. They told me I was on my own. I said I would put it in my review and they said they would have some stuff sent over. Many hours later, someone dropped off a few little bags - not regular kitchen bags - and nothing else.
I suggest the property owners consider new management.
Susan B.
Stayed 4 nights in May 2023