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"Stayed at the Sheraton Milan Malpensa Airport Hotel & Conference Centre for one night before an early flight. Very disappointing experience due to inconsistent and unfair enforcement of their room occupancy policy. We had booked multiple rooms with two queen beds for families with young children. Despite identical family setups (2 adults + 2 kids under 10), staff applied the “3 people per room” rule inconsistently—one family was allowed to stay together, while others were either forced to pay for an extra room or split up late at night with exhausted children. One person even chose to sleep at the airport rather than pay extra. The lack of consistency and empathy made an already tiring travel day much worse. Would not recommend for families."

"The hotel was so nice and elegant- the roof top car was exceptional. The room was clean, nice and even came with slippers! The staff at the front desk was superb!"

"Very clean and comfortable room , all staff very friendly and professional, breakfast was great value and very nice"

"I spent a long time researching a suitable central hotel for a stopover in Milan and get a bit obsessive with bad reviews! This hotel was in a great location a short walk from duomo milano piazza. The room was spacious, modern and clean, check in and out simple and quick with attentive staff. Breakfast had all the choices and was very nice, a pleasant stay and we would return. "

"Breakfast was poor, toast machine either not working or not plugged in. Selection for breakfast was poor not in keeping with rest of the hotel. Otherwise hotel very good in a good position for transport "

"The rooms were beautiful and clean and everyone was very attentive! "

"Very friendly staff, great hotel, excellent location for nice restaurants and the tram "

"Close to metro station, public buses, and train station. Excellent breakfast. "

"We had a superior double room. It was clean and functional, though the decor was a little dated. Air con was ok but not hugely effective. Complimentary espresso maker in the room was nice though. We used the spa which is located in the basement. Towels, robe and slippers available on request from reception. The pool is not really big enough to share, so if there's a family of kids in it when you go (as was the case both times we went) then you're basically out of luck. The sauna / steam room / relaxation area were all nice though, with self-serve complimentary tea also available."