Terrace/patio

Reviews of NYX Hotel Milan by Leonardo Hotels

4 out of 5
NYX Hotel Milan by Leonardo Hotels
Piazza IV Novembre 3, Milan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1003 reviews" "
Rating 8 - Good. 287 out of 1003 reviews" "
Rating 6 - Okay. 61 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Smibin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.. Walkable distance to main train station.
Stayed 1 night in Apr 2024
Response from Alice on 2 May 2024
Dear Smibin,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Welcoming bottle of wine and cake. Pillow menu selection via QR code. If you need to stay close to central station, this is the place
Stayed 1 night in Apr 2024
Response from Alice on 2 May 2024
Dear Karl,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Rebecca

Lovely hotel, very clean and staff were friendly.
Stayed 1 night in Apr 2024
Response from Alice on 24 Apr 2024
Dear Rebecca,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Sih-Chiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. 2-3 minutes walk from Milan Central Station.
Stayed 1 night in Apr 2024
Response from Alice on 24 Apr 2024
Dear Sih-Chiao,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

8/10 Good

OLUWAKEMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent two nights and it was a good. The rooms were rather small and the pillows not so soft and comfy. I rate the breakfast 10/10 because of the options available on the menu
Stayed 2 nights in Apr 2024
Response from Alice on 11 Apr 2024
Dear Oluwakemi,It's fantastic to hear that you enjoyed your stay at Nyx Hotel Milan and especially appreciated our breakfast options. We take pride in providing a diverse menu to cater to all our guests' tastes.We understand that comfort is essential for a gratifying experience, and we regret hearing that you found the pillows not to your preference. We strive to ensure that all aspects of our guests' stay are satisfactory and your feedback is invaluable to us.We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Alice-Guest Relation

8/10 Good

Fabiana, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient near train station
Stayed 2 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Fabiana,It's a pleasure to hear that you found our location convenient. We strategically position Nyx Hotel Milan to ensure optimal accessibility to important places such as the train station for our guests. Your positive rating is much appreciated and it motivates us to continue providing the best service to all our guests. We look forward to having you stay with us again in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

German

Stayed 1 night in Apr 2024
Response from Alice on 2 May 2024
Dear German,It is heartwarming to read about your experience at Nyx Hotel Milan. Our team prides itself in ensuring that every guest has a comfortable and memorable stay. It sounds like we were able to achieve this during your visit. We look forward to welcoming you back on your next trip to Milan. Best regards, Alice-Guest Relation

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay and close to train station with great transport links to and fro the airports and really nice restaurants. Also walkable to some other areas. Will definitely stay here again when visiting Milan
Stayed 1 night in Mar 2024
Response from Alice on 11 Apr 2024
Dear Kate,It's a pleasure to hear that you had a lovely stay at our Nyx Hotel Milan. We indeed pride ourselves on our convenient location, with easy access to transportation and gastronomic delights. We're thrilled that you found this to be beneficial during your visit.We're also delighted to know you found our location walkable to other interesting areas. Your intent to choose us again for your future visits to Milan is the highest compliment we could receive.Looking forward to welcoming you back soon.Kind Regards, Alice-Guest Relation

10/10 Excellent

Scott, Sulzbach-Rosenberg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location few steps from the central train station. Amazing staff and great atmosphere. Modern and fancy design is perfectly aligning with the spirit of Milan.
Stayed 2 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Scott,Your wonderful feedback about our location, staff, and design truly brightens our day. It's delightful to hear that you have found Nyx Hotel Milan to be an excellent representation of the city's spirit. It's always a pleasure to serve guests like you who appreciate our modern and fancy design as well as our convenient location. We look forward to welcoming you back soon.Best Regards,Alice-Guest Relation

10/10 Excellent

Benedito

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
locatilzation is excelent
Stayed 3 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Benedito,It's wonderful to know that you found our location excellent. At Nyx Hotel Milan, we strive to provide our guests with the best experience, and your positive rating is a testament to that. We look forward to welcoming you back in the near future.Best regards,Alice-Guest Relation

10/10 Excellent

Alessandro, New York

Stayed 3 nights in Mar 2024
Response from Alice on 24 Apr 2024
Dear Alessandro,Your perfect score has truly made our day at the Nyx Hotel Milan. We are delighted to know that we were able to provide an experience that met your expectations.Creating a comfortable and memorable stay for our guests is what we strive for and your feedback assures us that we are on the right track. Once again, thank you for your kind words. We look forward to welcoming you back at Nyx Hotel Milan in the future.Best regards,Alice-Guest Relation

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Adriana,Your excellent rating has truly made our day! At Nyx Hotel Milan, we aim to provide our guests with outstanding service and it's heartwarming to know we succeeded with you. Should you choose to stay with us again, know that we will strive to provide the same remarkable experience. Best Regards,Alice-Guest Relation

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, conveniently located by the train station. This is a pro and con since that area isn’t the greatest and a bit of a walk from the main sights. I still recommend staying here since the staff and facilities are nice.
Stayed 2 nights in Mar 2024
Response from Alice on 11 Apr 2024
Dear Michael,It's delightful to hear that you found our location convenient and our facilities to your liking. The proximity to the train station is indeed a feature that many of our guests appreciate.We understand that the surrounding area and distance to the main sights may not be ideal for everyone. Your feedback is valuable to us as it helps us understand our guests' preferences better. Nevertheless, we're thrilled to hear that you would recommend Nyx Hotel Milan. Your compliments about our staff are greatly appreciated. We strive to provide excellent service to ensure our guests have a memorable stay.We look forward to welcoming you back in the near future.Best regards,Alice-Guest Relation

6/10 Okay

Giovanni

Liked: Cleanliness, property conditions & facilities
Very loud music in the lobby and difficult to hear the receptionist. Some parts of the hotel are quite cold. Area around debatable and quite dodgy.
Stayed 1 night in Mar 2024
Response from Alice on 17 Apr 2024
Dear Giovanni,We appreciate your valuable feedback regarding your recent stay at Nyx Hotel Milan. It's unfortunate to hear about the challenges you faced during your visit, particularly in regards to the noise in the lobby. At Nyx Hotel Milan, we always strive to provide a tranquil environment for our guests.In reference to the temperature, we aim to maintain a comfortable atmosphere throughout the hotel. We apologize if this was not your experience and we'll take your comments on board for consideration.As for the surrounding area, Nyx Hotel Milan is situated in a bustling district with a unique character. We understand this may not be to everyone's liking and we appreciate your perspective.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Alice-Guest Relation

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and cleaning service. Very convenient to train station and metro.
Stayed 2 nights in Mar 2024
Response from Alice on 17 Apr 2024
Dear Jose ,It's a pleasure to hear that you consistently find our hotel to be satisfactory. We take great pride in maintaining the highest standards in all facets of our operation. Your recognition in regards to the staff, cleanliness, location, facilities, comfort, and value for money is highly appreciated. We are delighted that you find Hotel Nyx Milan to be a reliable choice for your stays. We look forward to hosting you on your next visit.Kind regards,Alice-Guest Relation

4/10 Poor

Andreea

Travelled with partner
Hotel is close to the train station which is helpful. Staff were nice enough and decent breakfast options. The rooms are small and the bed is very hard and uncomfortable.
Stayed 3 nights in Mar 2024
Response from Alice on 17 Apr 2024
Dear Andreea,We are grateful for your feedback regarding your recent stay at Nyx Hotel Milan. It's heartening to hear that you found our location convenient and our staff courteous. We strive to provide a seamless experience to all our guests, and your observations about the breakfast are appreciated.However, we regret to hear about your discomfort with the bed. Our aim is to provide an environment of utmost comfort and relaxation. We apologize if we fell short of your expectations in this regard.We value your feedback as it helps us to focus on what is important to our guests. We look forward to having the opportunity to welcome you back in the future for an improved experience. Warm regards,Alice-Guest Relation

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to central train station and metro station. Clean and convenient. Free water and free WiFi. Typical Europe hotel room size equipped with new technology. Very pleased with my stay!
Stayed 3 nights in Mar 2024
Response from Alice on 20 Mar 2024
Dear Aileen,Thank you for choosing Nyx Hotel Milan for your stay. We are glad to hear that you had a positive experience with us. We look forward to welcoming you again on your next trip to Milan.Kind regards,Alice-Guest Relation

8/10 Good

Shahram, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean Did the job
Stayed 1 night in Dec 2023
Response from Alice on 18 Mar 2024
Dear Shahram,Thank you for sharing your experience at Nyx Hotel Milan. We are glad to hear that you found our hotel clean and that everything worked well during your stay. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards,Alice-Guest Relation

10/10 Excellent

Reginald Lim Chee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom and bathroom are clean. Staff are friendly, warm and patient. One particular staff I must send our special thanks to is Ohio at the hotel concierge. Ohio is professional, kind, warm, keen to help, patient and full of local knowledge. He provided valuable and clear local information and recommendations to us such as places to visit, how to get there, and things to avoid. He always made sure we would have a safe day out when we left the hotel each morning. Thank you Ohio.
Stayed 3 nights in Mar 2024
Response from Sandra Foucher -GM on 14 Mar 2024
Dear Reginald,We are so pleased to read that your stay at Nyx Hotel Milan was comfortable and to know that our team, especially Ohio, made a positive impression on you. Our staff indeed takes pride in offering warm, friendly, and professional service to our guests.We are also glad to know that you found our rooms clean . Cleanliness is a top priority for us, and we strive to maintain it to the highest standards.Your kind words and detailed review are greatly appreciated. We will surely pass on your compliments to Ohio and the rest of our team.We look forward to the opportunity of welcoming you back in the future.Thank youKind regards

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alice on 18 Mar 2024
Dear Brenda,Thank you so much for giving us a perfect score of 5 out of 5. We are really happy that you had a positive experience at Nyx Hotel Milan. Your feedback is greatly appreciated and we look forward to welcoming you back in the near future.Kind regards,Alice-Guest Relation

10/10 Excellent

Naomi, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff especially Rachel. Also, the concierge guy was awesome. I don’t remember his name but he wore a hat. We stayed at this hotel due to my daughter’s wedding in Milan. Thank you
Stayed 7 nights in Feb 2024
Response from Alice on 18 Mar 2024
Dear Guest,We are pleased to know that our staff, especially Rachel, made your stay at Nyx Hotel Milan a memorable experience. The compliment to our concierge is equally appreciated.We are honored that you chose our hotel as your base for such a special event as your daughter's wedding. Your satisfaction is our priority and we are pleased to know that we were able to meet your expectations.We thank you for sharing your experience and look forward to welcoming you again in the future.Sincerely yours,Alice-Guest Relation

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Alice on 7 Mar 2024
Dear Kenneth,Thank you for taking the time to rate us with a perfect score. It's wonderful to know that we were able to meet your expectations during your stay at Nyx Hotel Milan. We look forward to welcoming you back in the future.Best Regards,Alice-Guest Relation

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. We enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Alice on 4 Mar 2024
Dear AhmedThank you for taking the time to share your positive experience with us. We are so pleased that you enjoyed your stay and that everything was perfect! It is our priority to ensure our guests have a pleasant experience and we look forward to hosting you again soon.Best RegardsAlice-Guest Relation

10/10 Excellent

Fran

Stayed 2 nights in Feb 2024
Response from Alice on 27 Mar 2024
Dear Fran,Thank you for your excellent rating and for choosing Nyx Hotel Milan. We're thrilled to know you had a wonderful experience with us. Your satisfaction is our priority and we're grateful for your feedback. We look forward to welcoming you back in the near future.Best Regards,Alice-Guest Relation

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient location
Stayed 1 night in Feb 2024
Response from Alice on 26 Feb 2024
Dear Nichole,thank you so much for taking the time to review your stay at the NYX Hotel of Milan. We are very happy that you appreciated our services, staff and location. Looking forward to hosting you again soon! Arrivederci, Alice-Guest Relation

10/10 Excellent

Luther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amenities, super spacious rooms and extremely convenient to the main train station in Milan.
Stayed 2 nights in Feb 2024
Response from Alice on 26 Feb 2024
Gentile ospite,È un piacere sapere che la tranquillità delle nostre camere è stata di suo gradimento e che ha trovato la nostra posizione comoda. Al Nyx Hotel Milan, ci sforziamo di offrire un soggiorno confortevole a tutti i nostri ospiti.Prendiamo atto dei suoi commenti sulle dimensioni della camera e sul comfort del letto. La preghiamo di notare che questi aspetti possono essere soggettivi e variare da ospite a ospite. Tuttavia, siamo sempre aperti al feedback e le assicuriamo che le sue osservazioni vengono prese in considerazione.Saremo lieti di poterla accogliere nuovamente in futuro.Cordiali saluti,Alice-Guest Relation

6/10 Okay

andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice but I was woken up twice in the middle of the night by people shouting in the corridor. Of course it is not to blame the hotel for it but they need to be informed as it is extremely annoying.
Stayed 1 night in Feb 2024
Response from Alice on 26 Feb 2024
Dear Andrea,Your feedback is invaluable to us, and we appreciate your understanding in the challenging situation you faced. We always strive to provide our guests with an environment that is conducive to rest and relaxation at Nyx Hotel Milan. It is unfortunate to hear about your experience with noise disturbances during the night. While we acknowledge that such instances can be beyond our control, we deeply regret any discomfort it may have caused you. Your feedback serves as a reminder for us to continually seek ways to enhance the overall experience of our guests.Thank you once again for bringing this to our attention. We are committed to ensuring your next stay with us will be more enjoyable. Best Regards,Nyx Hotel Milan Team

10/10 Excellent

sheena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the NYX are so welcoming and from the first interaction exceeded my expectations. Even after only a brief interaction, days later they remembered me by name and always where quick to help. The hotel has inner facing rooms for those who like it quiet or street facing rooms for those seeking more of the sounds and energy of Milan. The rooms are quite cheesy in decor, but clean and comfortable and the rest of the hotel lobby, rooftop decks and communal spaces are well decorated. The property is directly across from the train station which makes it so convenient for day trips. I stayed put and took day trips which conveniently saved me from lugging a suitcase on the trains. Even travelling solo as a young women it was so close I never felt unsafe getting to the hotel even late a night. The train station also has the most fabulous Mercantile with dozens of delicious food options early or late. 10/10 location and staff.
Stayed 4 nights in Feb 2024
Response from Alice on 14 Feb 2024
Dear Sheena,It is heartening to read your delightful review about your recent stay at Nyx Hotel Milan. Our staff will be thrilled to hear that their warm hospitality made a lasting impression on you, and your recognition of their effort will certainly motivate them further. We're also pleased that you found the location of our hotel to be advantageous for your travel plans. The proximity to the train station has indeed been appreciated by many guests for the convenience it offers.Your feedback about our rooms and decor is quite valuable. We strive to create a unique atmosphere that reflects the vibrant spirit of Milan while ensuring cleanliness and comfort. We're glad you found the communal spaces and rooftop decks appealing.Lastly, we appreciate your mention of the safety of the location, particularly for solo travelers. It's paramount that our guests feel secure at all times. Thank you once more for your kind words and the perfect rating. It was a pleasure to have you with us, and we hope to welcome you back soon for another memorable experience in Milan.Best Regards,Alice-Guest Relation

10/10 Excellent

Joel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in walking distance to train station.
Stayed 2 nights in Feb 2024
Response from Alice on 14 Feb 2024
Dear Joel,It is truly delightful to read your succinct yet heartwarming review. The prime location of Nyx Hotel Milan is indeed one of the features that our guests value the most. We are thrilled that its proximity to the train station served your needs well.We look forward to having the pleasure of hosting you again in the future.Warm regards,Alice-Guest Relation

10/10 Excellent

YOONJEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 밀라노나 근교 여행하기 너무 편합니다.
밀라노 센트렐레 바로 앞입니다. 말펜사 공항버스도 바로 앞이에요^^ 9번, 10번 트램도 바로 앞이어서 편합니다. 후기에 낮은층은 트램소음이 있다고 해서 걱정했는데 11층 좋은뷰를 주셔서 너무 편하게 지냈어요. 기차역이 바로 앞이라 근교 여행하는데도 너무 좋습니다. 높은층 좋은뷰를 주셔서 너무 감사했어요.
Stayed 3 nights in Jan 2024
Response from Alice on 5 Feb 2024
Dear YOONJEONG , Thank you for sharing your experience at Nyx Hotel Milan. We are glad to hear that you enjoyed the convenience of our location and the view from your high floor accommodation. Our strategic location is definitely one of our strengths and we are happy that you were able to take advantage of it. As for the streetcar noise, we know that it can be a concern for some of our guests and we are glad that you did not experience any problems in this regard. We thank you again for choosing the Nyx Hotel Milan for your stay. We hope to have you as our guest again in the future.Sincerely yours,Alice-Guest Relation

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hip and trendy Milan Hotel
A great location very close to Train and bus service from airport. It was a fantastic stay Comfortable room great views from the tenth floor. Very quick at sorting our door which at first did not lock. Continental breakfast had a great selection but the hot selection not so good. The staff in the restaurant and the Hotel were excellent and very friendly. Very close to excellent local eatery’s.
Stayed 2 nights in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Jim, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the road from milane centrale. Great ammenities and quality room
Stayed 3 nights in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Colin, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Dora, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was next to the main train station. Offered a great free breakfast. Safe, clean location
Stayed 7 nights in Dec 2023
Response from Marcello on 29 Jan 2024
Dear Dora, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Very walkable area. Doorman assistant carried my bag which was most welcoming. Desk reception was very easy and efficient. Clean rooms. Delicious breakfast.
Stayed 1 night in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Margaret, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

8/10 Good

Mordechay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice place parking is a problem
Stayed 1 night in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Mordechay,thank you for your high valuation,hope to have you as a guest soon.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Milan Central Station
Great location for the Milan Central Station. Plenty of restaurants close by for an evening meal which reception was able to assist with booking. Breakfast very good and room and bathroom first class. Definitely would stay again.
Stayed 1 night in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Paul, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have asked for more!
Staff were all fantastic, friendly and extremely helpful - we already had 1 night booked here at NYX for the end of our stay in Milan, however we needed a room for the first two nights we arrived due to the first hotel we booked turning out to be pretty much a disaster. We turned up ay NYX very last minute and rather late at night and explained our situation. The lady on reception was absolutely amazing, she went above and beyond to get us a lovely quiet room and was extremely sympathetic in doing so. We would definitely recommend NYX for accommodation. The staff were second to none and an absolute credit to the hotel!!
Stayed 1 night in Jan 2024
Response from Marcello on 29 Jan 2024
Dear Claire, Greetings from Nyx Hotel Milan!We would like to thank you for leaving your feedback. It is very important to us to know our guests opinion to better improve our service day after day. We are happy to read that you had a good experience with us and that our service has met your expectation. It is our great pleasure to welcome our guests and to let them feel appreciated and as comfortable as at home. We are thankful you chose Nyx Hotel Milan and we are looking forward to meeting you soon again.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marcello on 29 Jan 2024
Thank you o much Jill,your valuation is so important to us,hope to welcome you again very soon,

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Marcello on 29 Jan 2024
Thank you for your high valuation, Rebecca,it means a lot to us.Hope to welcome you again very soon,

10/10 Excellent

CONOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alice on 28 Dec 2023
Dear Conor,It's wonderful to hear from you! Your perfect rating truly brightens our day at Nyx Hotel Milan. We're delighted you had such a positive experience. Your satisfaction is our highest priority and we look forward to continually providing the high standard of service you've come to expect from us.With sincere gratitude,Alice-Guest Relation

10/10 Excellent

NOOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great stay location is great
Stayed 5 nights in Dec 2023
Response from Alice on 22 Dec 2023
Dear Noor,It's wonderful to hear that you enjoyed your stay at Nyx Hotel Milan. We are indeed proud of our prime location and we're glad it added to the positive aspects of your visit. Looking forward to welcoming you back soon.Best Regards,Alice-Guest Relation

6/10 Okay

Muhammad

Nice to stay.
Stayed 2 nights in Dec 2023
Response from Alice on 22 Dec 2023
Dear Muhammad,We are glad to hear that you found your stay at the Nyx Hotel Milan enjoyable. It's always a pleasure to offer our guests a comfortable and satisfying experience. We are grateful for your rating and we hope to have the opportunity to host you again in the future.Best regards,Alice-Guest Relation

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Service Basics
The hotel is in a great location, comfortable beds and very clean The bathroom is literally next to the bed. Despite having two people in the room only one bottle of water. The bar had poor service and you had to go looking for someone to order another drink. No adapters were available for guests wee available.
Stayed 2 nights in Dec 2023
Response from Alice on 11 Dec 2023
Dear Guest,Your comments about your recent stay at Nyx Hotel Milan have been received and we appreciate you offering your perspective. We're quite pleased that you found our location convenient and the cleanliness of the room up to par.It sounds like your stay had both highlights and areas where we could improve upon. We're sorry to hear about your experience with the bar service and the lack of sufficient amenities in your room. Your feedback will certainly be taken into account as we aim to offer an even better experience for our guests.Our goal is to provide a comfortable and enjoyable environment for all our guests and we believe that even the smallest details matter. We look forward to hosting you again and providing an experience that aligns more closely with your expectations.Best Regards,Alice-Guest Relation

8/10 Good

Gloria, San Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight for early flight out. Rooms were clean and adequate. The only issue was it was very loud at night with music. Not sure it’s the place for a good nights rest.
Stayed 1 night in Dec 2023
Response from Alice on 11 Dec 2023
Dear Gloria,It's wonderful to hear about your positive experience at Nyx Hotel Milan. We're delighted that you appreciated our well-appointed rooms and found them to be excellent value. It is always encouraging to hear such positive comments about our team, particularly Alexandra, who will be thrilled by your praise.Our location is indeed ideal for exploring Milan, with easy access to various modes of transport. We're glad you found it convenient for your stay.Thank you for choosing to spend your nights with us. We look forward to welcoming you back for another enjoyable stay.Best Regards,Alice-Guest Relation

6/10 Okay

saul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Alice on 11 Dec 2023
Dear Saul,We are grateful for your feedback and your rating of 6 out of 10. It is through feedback like yours that we strive to improve and offer a superior experience for our guests at Nyx Hotel Milan. We hope to have the opportunity to serve you better in the future. Sincerely,Alice-Guest Relation

10/10 Excellent

BERTRAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Excellent value. Wonderful staff and service, including Alexandra. Good location across from train, tramway and subway; 4 stops to Duomo. We enjoyed our 5 night stay.
Stayed 1 night in Nov 2023
Response from Alice on 11 Dec 2023
Dear Guest,It is delightful to hear about your satisfactory experience with us at Nyx Hotel Milan. We are glad you found our rooms to your liking and that you appreciated our strategic location.Your commendation for our staff, especially Alexandra, is highly appreciated. We always strive to deliver excellent service and your kind words will certainly motivate us to keep up the good work.We are thrilled to have had you with us for 5 nights and we look forward to welcoming you back for even more enjoyable stays.Best regards,Alice-Guest Relation

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location
We stayed here for one night before our early flight out of Malpensa. The location is perfect; right next to Milano Centrale. The staff at the hotel were very friendly and welcoming, the service at the bar was excellent, and the room was clean and perfect for the three of us. The extra bed was set up for us when we arrived. The bathroom in the room was clean and fully functioning. We would stay here again. We had dinner at the restaurant and would suggest that you go outside to get dinner if there. The food was expensive and not the best.
Stayed 1 night in Nov 2023
Response from Alice on 29 Nov 2023
Dear Jennifer,It's truly uplifting to hear such positive words about your experience at the Nyx Hotel Milan. Your comments about the location, service, and cleanliness of your room are taken to heart.The friendliness and attentiveness of our staff is something we strive to maintain, so we're thrilled to hear that you felt welcomed. Also, it's pleasing to know that the setup of the extra bed and fully functioning bathroom added to your comfort.We've noted your feedback about the restaurant. While we're glad you enjoyed the overall stay, we regret that the dining experience didn't meet your expectations. We look forward to welcoming you back on your next visit to Milan, and we hope to exceed your expectations in every way possible on that occasion. Thank you for considering us for future stays.Best Regards,Alice-Guest Relation

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to the train station. Very clean, modern and spacious with plenty of room to spread out in the common areas
Stayed 1 night in Nov 2023
Response from Alice on 14 Nov 2023
Dear Nancy,It is heartening to hear about your positive experience at the Nyx Hotel Milan. We strive to offer a perfect blend of convenience, comfort, and modern luxury to all our guests.Your appreciation of our cleanliness and spaciousness, especially in the common areas, certainly affirms our efforts. We understand the importance of these aspects in enhancing our guests' experiences.Being conveniently located near the train station is indeed one of the aspects we are proud of, as we believe it adds an extra layer of ease for our guests.We look forward to welcoming you back on your next visit to Milan.Best regards,Alice-Guest Relation

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alice on 14 Nov 2023
Dear Glenda,It is such a delight to hear that you've rated your experience at Nyx Hotel Milan as a perfect 10! Your succinct but impactful review certainly made our day. We hope to have the pleasure of serving you again in the future.Best Regards,Alice-Guest Relation

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were big
Stayed 4 nights in Oct 2023
Response from Alice on 29 Nov 2023
Dear Karen,It's a pleasure to know that you enjoyed the spaciousness of our rooms at the Nyx Hotel Milan. We believe that a good amount of space contributes to a relaxing and comfortable stay. We hope that your overall experience matched the satisfaction with our room size.Looking forward to welcoming you back for another visit in the future.Best regards,Alice-Guest Relation