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Reviews of Coral Roc Motel

2 out of 5
Coral Roc Motel
1100 North Krome Avenue, Florida City, FL

Reviews

6.2
Rating 10 - Excellent. 33 out of 110 reviews" "
Rating 8 - Good. 20 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 38 out of 110 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Horrible! When I arrived I was told that I didn’t have a reservation and I showed him the reservation on my phone and he still told me that I didn’t have one and walked away from the window! Talk about rude! I had to go out to my car and find another hotel to go to at 8:30 - 9:00 pm! I was not happy and neither was my husband!
Stayed 1 night in Jul 2023

2/10 Terrible

Delilah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Andy on 11 Sept 2021
We are sorry for your unpleasing experience. We will try to improve on your next stay. Thanks

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Amazing service and place
Stayed 4 nights in Aug 2021
Response from ANDY on 17 Sept 2021
Thank you so much for taking the time to do such a wonderful review. Coral Roc Motel really appreciates your business. We are happy to see that our customers are taken care of. Looking forward to see you again.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's okay.
It was decent seen better but also seen worse.
Stayed 1 night in Aug 2021
Response from ANDY on 12 Aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El espacio es muy grande un baño bien me pasé cinco días ahí y para mí todo estuvo bien tiene una hermosa piscina
Stayed 3 nights in Jul 2021
Response from Suvi on 30 July 2021
Thank you so much for taking the time to do such a wonderful review. Coral Roc Motel really appreciates your business. We are happy to see that our customers are taken care of. Looking forward to see you again.

2/10 Terrible

Verified traveller

Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Despite advertising that they accept dogs for a $20/night fee. I was not allowed to check in when I arrived with my well-behaved, clean, medium sized dog on a leash. First, I was told that they didn’t accept dogs. Then I was told that dogs were only allowed in smoking rooms. Then I was told there was a $300 deposit and $50/night only in a smoking room. When I asked why, I was told it was because of the CDC and Covid. When I said that didn’t make sense and that it had nothing to do withCDC guidelines, I was told of course it did because people have allergies to pets. Secondly, the place was unkempt, dirty and in poor repair. There were people loudly arguing in the parkinglot. I am not sorry that I didn’t stay there, but it was very inconvenient. Highly recommend reserving somewhere else. In fact, Expedia should remove them from their site.
Stayed 1 night in Jun 2021
Response from Andy on 18 Aug 2021
We are sorry for your unpleasing experience. The property is under new management now. We will appreciate if you give us a chance to change your experience at this property. Thanks

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looked very bad not a suitable place to stay with children room smelled like Tabacco even though it was a non smoking room, it was infested with flies, & bed sheets had stains
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique! The room was filthy! When I walked across the floor bare footed the soles of my feet would be black and encrusted with dirt. I hand to wash my feet and put on some shoes just to make my way to the bed to be able to get into bed without transferring the dirt into the bed! Absolutely the worst room I have ever paid to sleep in!
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not the cleanest. I woulda spent the extra 100$ and went to the Fairfield up the street
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've traveled domestic & International and these is one of the few places I can honestly say the staff has gine far and beyond..........excellant
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was clean not toiletries parking was available but morning staff was rude . 😒
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely a place to avoid staying. This place was the worst hotel I’ve ever stayed at. The lady at the front desk was very nice but asked us if we had a $100 cash deposit to put down, I asked her where it asked for that and she said that it said it when we booked it. She ended up saying Never mind when we told her we didn’t have $100 in cash. I actually checked afterwards and couldn’t find that information ANYWHERE. I found that very suspicious. There were literally people everywhere around the hotel loitering and hanging out outside of the rooms. Our bathtub had dirt everywhere inside of it. There was a puddle of water behind the bathroom door, there was absolutely no soap anywhere in the room, there was a rag on top of the shower rod and there was literally the same toilet paper from the person before and it was less then half of a roll that we ran out of THAT SAME NIGHT! There was none anywhere else in the room. We were also thirsty and looking for water and the vending machines outside were completely empty. The room did have hot water and a working television but definitely would never ever ever stay here again and do not recommend it.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Staff & service
Poor customer service. I made the reservation weeks in advance. They informed me the day of my stay that even though they list themselves as pet friendly they don’t really want pets on the property so they’ve raised their pet fee to $70 for two nights for one small dog. When I said that was too much they canceled my reservation, leaving me to change my plans last minute.
Stayed 2 nights in Mar 2021

2/10 Terrible

Ignacio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont trust the rating or positive reviews
Do not trust the overall rating of this hotel or the positive reviews. I chose to ignore all of the negative reviews at my cost. The manager is not friendly or helpful No matter what the reviews say. With me they called and asked for my adress because they claimed they did not want to Place ahold on funds like other hotels do. They asked me to bring $200 in cash for the deposit in addition to the room charge. I should have known better when this occurred. When you pull up there will be no manager or front desk available to you. You will ring a doorbell and someone will come out from to a small window with a pass tray. After I got there they took an additional $50 for a 2 day pet fee. Despite our hesitation from looking around at the grounds and the broken down cars in the parking lot we went ahead and got the keys and checked in. The inside was fine but we frankly did not feel safe at the motel. It is completely open to the street so there is no separation. People can walk in off the street and nobody is watching to see who comes and goes. The neighborhood is not the greatest. When we drove up there was a man walking down the middle of the street holding up traffic. He looked to be high on something. After about 15 minutes I went back to the window rang the bell and the lady came out and was rude. She refused to refund the additional pet fee despite our not staying there. Horrible
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was clean and new and the water pressure was amazing! The front desk woman is such a pleasure. She was always so happy and friendly and very helpful with any request.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is in the budget category. It looks a little out of date from the outside, but is clean, and the rooms are updated. The staff is outstanding, just really caring people that will help you out with whatever you need.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service
Absolutely awful staff. Not impressed at all
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay again
Awful
Stayed 1 night in Jul 2020

2/10 Terrible

Gabriela

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2020

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clerk lady was very professional
Stayed 1 night in Jul 2020

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Jul 2020

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the nastiest I ever seen
The place is horrible , they gave me a window that was broken , and the room had bugs in the bed , DONT COME HERE
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
i was tired hot n sticky, they had a room! It is a small older establishment but upgrades are clearly happening. i felt safe, bed was comfy, shower worked
Stayed 1 night in Feb 2020

2/10 Terrible

Darryl

Stayed 1 night in Mar 2020

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the usual but great.
The property is a House but is in great condition. The person who assists the guests is excellent. The bedrooms are clean and comfortable. No complaints at all.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overall room was clean, but the floor had recently been redone and when you walked on it your feet were black.The front desk were very nice and helpful.
Stayed 2 nights in Mar 2020

8/10 Good

Cindy

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Jackie, the manager was most friendly and helpful with directions and suggesting restaurants.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room seemed updated, very clean. Staff very pleasant.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Antonio-Rita, Roma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked for one night but given the excellent value for money we stayed 3 nights. the strategic position between Miami and the Keys. Clean, helpful and nice staff. hello, we will return from Italy
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was asked if I was "staying all night". So it's clearly on its way to becoming one of those hourly places or an extended stay
Stayed 1 night in Jan 2020

2/10 Terrible

Eleasar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady in the front desk was very rude
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackie was very helpful and guided us to great local dining
Stayed 1 night in Jul 2019

2/10 Terrible

UJAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very rude staff. I will not suggest this to anyone.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I hate the fact that I had booked a room at that so-called motel, which should never have been listed by Expedia. When I opened the door to the room, after checking in, I was welcome by the odor of cockroaches that pervaded the entire space. The wasn't any soap in the shower or lavabo. None of the night lamps worked. The refrigerator was hot and dirty, like it had never been cleaned. I am not sure that it even worked. I have never in my life experienced anything like this I am sure there were a number of code violations. This motel should not have permitted to do business.
Stayed 1 night in Jul 2019

10/10 Excellent

Dennis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was as promised. The location is excellent, convenient to dining, shopping and transportation. The staff were friendly and extremely helpful and I had a very pleasant 2-day stay.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very friendly, helpful and professional!
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was very nice and welcoming she upgraded my room which was good
Stayed 1 night in May 2019

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great proximity to parks - good for budget
If you're after a good budget hotel close to the Everglades and Biscayne national park then this place is great. Had absolutely no issues, the room was clean and comfortable, the staff were incredibly friendly. It isn't in the nicest area but if you'll be driving for a day out everyday, as we were, it's great. Would happily stay again!
Stayed 4 nights in Apr 2019

10/10 Excellent

fantacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful and clean i loved my stay
I loved everything about it peaceful
Stayed 1 night in Apr 2019