2 outdoor pools, pool umbrellas, pool loungers

Reviews of Moxy Miami South Beach

4 out of 5
Moxy Miami South Beach
915 WASHINGTON AVENUE, Miami Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 646 out of 1203 reviews" "
Rating 8 - Good. 311 out of 1203 reviews" "
Rating 6 - Okay. 130 out of 1203 reviews" "
Rating 4 - Poor. 65 out of 1203 reviews" "
Rating 2 - Terrible. 51 out of 1203 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael V, Waterloo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Beautiful property and right in the middle of everything you need.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 22 May 2024
Hey Michael, Thanks for the thoughtful review of Moxy Miami South Beach. We enjoyed reading your comments about our stunning property and convenient location! We hope you will come back soon; safe travels!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Xylonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to the Moxy for our 11th year Anniversary and had a blast. Hospitality was wonderful and the experience was everything we were expecting and more! Thank You Moxy for providing such an awesome memory that we won't forget!!!
Stayed 4 nights in May 2024
Response from Director of Operations on 23 May 2024
Hey Xylonne, Thanks for this awesome review and for choosing to celebrate your 11th Anniversary with us! We want every guest to have an exceptional experience while staying at Moxy Miami South Beach; therefore, it is wonderful to hear that we were able to make your time with us so memorable. We will enjoy sharing your kind words with our incredible crew for the outstanding hospitality they provided during your stay. It was a pleasure hosting all of you, and we look forward to doing it again soon.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

6/10 Okay

Kevin M., Bolingbrook

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I tried to check my wife and I in early (black couple). The lady at the front desk (Hispanic or White lady) said there were no rooms available (it was about 2pm) literally the couple behind me (white couple) were given a room to check in immediately. She told me that they would call me when my room was ready. That never happened . My wife and I left the hotel until 3:55. Walked back and talked with a very pleasant and helpful young lady (black) who told me that my room was ready and had been ready for at least an hour. Also the lady bartender seemed “short” when serving me and me and my wife but I didn’t notice this with other patrons. I would hate to think that in 2024 we still have a level of racism like this. I saw a few reviews that said something similar but I thought I would try this hotel for myself. I saw it first hand and will not be back. The hotel itself has potential but everyone needs to be treated with the same level of respect, professionalism and kindness.
Stayed 1 night in May 2024
Response from Director of Operations on 23 May 2024
Dear Kevin, Thank you for choosing us and sharing your experience. We want to offer our sincerest apologies for the unpleasant experience you had with us at Moxy Miami South Beach. It's important to us that you know we stand firmly for inclusion, regardless of race, religion, or gender, so we truly value your feedback. Thank you for bringing these concerns to our attention. Your comments are taken seriously, and we will use them to improve going forward. Thank you once again and we would love the opportunity to make it up to you the next time you are in Miami.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Azra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from Director of Operations on 21 May 2024
Hey Azra, We loved your review and appreciate you choosing Moxy Miami South Beach for your time in Miami. We look forward to hosting you again, so we hope you revisit soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

4/10 Poor

Adriana

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
1. No microwave or mini fridge in room 2. No table 3. No chair Other than that, no noice complaints.
Stayed 3 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Adriana, Thanks for sharing your feedback. We’re truly sorry for the inconvenience you had due to the lack of certain room amenities. Thank you again and we would welcome another opportunity to show you the outstanding hospitality we are known for the next time you are in Miami.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Dyann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the most was good enough for the amount of days we stayed in Miami. Hotel was nice with a great ambiance and vibes.
Stayed 2 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Dyann, We loved your review and appreciated you choosing Moxy Miami South Beach for your visit to Miami. We have lots more fun planned for the next time your travels bring you this way, so come again soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the serena bar being on the property was a win for me instead of having to go out for dinner everyday. the beach was literally a 5 min walk. i’ll be back for sure.
Stayed 3 nights in May 2024
Response from Director of Operations on 20 May 2024
Hey Tanisha, We are pleased to hear that you enjoyed so much about our hotel! Thanks for mentioning our excellent location and also letting us know about the memorable time that you had at Serena. We can’t wait for you to come back and visit us here at Moxy Miami South Beach!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

4/10 Poor

Emelia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Emelia, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Colin

Travelled with partner
The location is beyond perfect. Special shout out to THOMAS WITH THE MUSTACHE that works at the hotel restaurant. Our incoming flight was delayed by hours and we ended up having to check in after 9 pm our first night. After feeling exhausted and cranky thomas made sure we were served before the kitchen closed and acted as the best date planner in south beach. He referred us to Espanola way and the palace both within easy walking distance. He also clued us in on some unique features of Miami restaurants that really helped us during our stay. Our biggest issue was timing room cleaning it didn’t happen during our stay. First day we were gone all morning and housekeeping knocked as we were taking afternoon naps. Day 2 housekeeping was next door so we left for hours and upon return they had skipped our room. Probably need to work that out during our next stay which will definitely happen. It’s a cool looking hotel great ocean view room and awesome location. Look forward to taking advantage of the bikes next time.
Stayed 3 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Colin, Thanks for choosing Moxy Miami South Beach for your stay. We are pleased to know that Thomas took such good care of you after a long day. We also loved your comments about our convenient location and the beautiful views from your room. However, we are sorry for the inconvenience that you experience with the housekeeping in your room and we will share your comments appropriately so as to improve our services for the future. It was our pleasure hosting you and we look forward to welcoming you back again for a seamless experience.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Director of Operations on 20 May 2024
Dear Alexis, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy Miami South Beach. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

4/10 Poor

Shana

Travelled with family and small children
Liked: Staff & service
Rooms were definitely to small, never received any hand rags for shower, definitely wasn’t kid friendly!
Stayed 3 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Shana, Thanks for choosing us and sharing your feedback. We are sorry for the inconvenience caused due to the size of your room and also for the lack of certain room amenities. We think our vibrant, free-spirited design sets us apart, but we understand that it may not be for everyone. It was our pleasure hosting you and we to have the opportunity to welcome you again.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 19 May 2024
Hello Jessica, Thank you for sharing the nice rating about your experience at Moxy Miami South Beach. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Nicole Ormeno,Director of Operations,Peace + Love + MOXY

6/10 Okay

Shanika Latia

Stayed 3 nights in May 2024
Response from Director of Operations on 18 May 2024
Hi Shanika, Thanks for your honest rating. While we are glad you liked your overall time with us, we are sorry if you felt we lacked in some areas during your stay. We appreciate your feedback and hope you will give us another chance to welcome you back to the perfect experience you deserve.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Ebone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location.
Stayed 3 nights in May 2024
Response from Director of Operations on 17 May 2024
Hey Ebone, Thanks for the terrific marks for Moxy Miami South Beach! We had a wonderful time with you, and we appreciate you pointing out how much you enjoyed our excellent service and fantastic location. We can't wait to see you again!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Alber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Director of Operations on 16 May 2024
Hey Alber, We loved your review and appreciated you choosing Moxy Miami South Beach for your visit to Miami. We have lots more fun planned for the next time your travels bring you this way, so come again soon!Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 17 May 2024
Hey Claudia, We are pleased to hear that you enjoyed so much about our hotel! Thanks for your stellar rating. We can’t wait for you to come back and visit us here at Moxy Miami South Beach!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

2/10 Terrible

Yatziri Jannet

Disliked: Cleanliness, property conditions & facilities
First night at the Moxy and we have bed bugs.
Stayed 4 nights in May 2024
Response from Director of Operations on 18 May 2024
Hello Yatziri, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Your input is invaluable to us and will be shared appropriately; we wish you all the best with your travels.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

2/10 Terrible

Maggie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Had issues getting into the room in the middle of the night many times. Took them an hour each time to send an expert to open the door. Ended up having to pack up our stuff and change our room. Very inconvenient.
Stayed 4 nights in Mar 2024
Response from Director of Operations on 16 May 2024
Hello Maggie, Thank you for taking the time to leave a review. We apologize for the inconvenience caused to you in getting into the initial room assigned to you and for the unsatisfactory service you received from us. Please be assured we will follow up on your comments appropriately and will take measures to ensure we focus on providing exceptional hospitality and accommodations to our guests. We are grateful for your patience and feedback and hope you will give us another chance to make a better impression. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Jheniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 16 May 2024
Hey Jheniel, Thank you for the perfect rating. We are glad you had a wonderful time at Moxy Miami South Beach. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Convenient and clean. The staff are five star. We will be back for sure ✔️
Stayed 6 nights in May 2024
Response from Director of Operations on 16 May 2024
Hey Sophie, Thanks so much for the fantastic comments regarding our well-maintained property and for mentioning our incredible Crew. Everyone here at Moxy Miami South Beach loved hosting your visit, and we look forward to your return soon. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

6/10 Okay

Karina

Travelled with group
Liked: Staff & service, amenities
hotel location is top notch - close to everything including beach and dining options. but the first time we stepped into the room it was smelling like mold in the bathroom and we asked to clean the area and double check everything, but unfortunately the smell still stayed on during our whole vacation. one day they also forgot to clean our room - they also don’t clean the floors so it’s kinda gave the feeling of a dirty messy room condition. but staff is very friendly and polite, they try to make it up as much as they can.
Stayed 4 nights in May 2024
Response from Director of Operations on 15 May 2024
Hi Karina, Thanks for taking the time to review your stay - we value all of your feedback. We are thrilled that you liked our fab location and lively crew, but we are genuinely sorry for the cleanliness issues you experienced and for your disappointment with our styling service during your stay. The concerns you outlined have been addressed with our housekeeping team to make sure we are more diligent in our delivery moving forward so we can serve you better in the future. We are grateful for your patience and hope you will give us another chance to make a better impression. Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Shanice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay just wish we was able get a mini fridge they was out of fridges during our entire stay
Stayed 4 nights in May 2024
Response from Director of Operations on 15 May 2024
Hi Shanice, Thanks for the thoughtful review of Moxy Miami South Beach. While we are glad you liked your overall time with us, we are sorry you were unhappy with the lack of refrigerator during your stay. Your specific insight is much valued and will be used to enhance our guest experience on all levels. We hope you will come back soon; safe travels!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. The room is small no closet or drawers but very cozy and comfortable.
Stayed 2 nights in May 2024
Response from Director of Operations on 15 May 2024
Hey Tatiana, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved your time with us, especially our cozy rooms! However, we regret not meeting all of your expectations. Thanks again for the feedback about the things you would change. We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice, the hotel room is small but not a huge deal. Staff is nice , bar , restaurant, pool and gym are great. So expensive but thats everywhere in Miami.
Stayed 4 nights in May 2024
Response from Director of Operations on 15 May 2024
Hey Francesco, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our amazing amenities and lively crew! Thanks again for the feedback about the things you would change. We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

peter D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service Convenient to food / fast Uber connection
Stayed 2 nights in May 2024
Response from Director of Operations on 14 May 2024
Hey Peter, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our amazing service and fab location! We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

NESTOR A

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance
Stayed 4 nights in May 2024
Response from Director of Operations on 13 May 2024
Hey Nestor, We love that our excellent location worked out perfectly for you! We're not gonna lie; we love our location too, along with all the fun things we've got going on at Moxy Miami South Beach. We wish you safe travels in the future, and we hope they bring you back this way soon!Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Johnathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations. Will stay again
Stayed 3 nights in May 2024
Response from Director of Operations on 13 May 2024
Hi Johnathon, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our rooms and decor! It was a pleasure hosting your visit, and we look forward to your return soon. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

2/10 Terrible

Linda Dianne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
So many unexpected fees. Especially for parking. Ang the room was sooooo small will never stay there again
Stayed 3 nights in May 2024
Response from Director of Operations on 13 May 2024
Hello Ms. Dianne, Thank you for leaving your review. We are very sorry for the disappointment with your room. Our rooms were designed to be cozy and hyper-efficient, providing all of the little things that we feel today's travelers are looking for. We have some great communal spaces for our guests to enjoy where you can work, hang out, drink and eat, so there's a lot to experience during your stay. Furthermore, we regret that some of our fees came as a surprise to you. Please know our fees are competitively priced and posted on our websites so guests can have this information before booking with us. We appreciate your feedback and hope to have the opportunity to host you again on your future visit to the area. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Saqib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the beach but not loud at night. Room was small but amenities were great.
Stayed 4 nights in Feb 2024
Response from Director of Operations on 12 May 2024
Hey Saqib, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our fab location and modern amenities! Your feedback regarding the things you would change is much appreciated. We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Erblin

Liked: Staff & service, property conditions & facilities
The best hotel in Miami,I love it
Stayed 3 nights in May 2024
Response from Director of Operations on 11 May 2024
Hey Erblin, Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Moxy Miami South Beach. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in May 2024
Response from Director of Operations on 10 May 2024
Hey India, Thank you for the fantastic review! We love that you enjoyed what sets us apart here at Moxy Miami South Beach. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

2/10 Terrible

surabhi

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are extremely small and don’t have a closet or table to keep your things . Extremely bad stay.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 8 May 2024
Hello Surabhi, Thanks for taking the time to leave your comments about our hotel. While we understand we aren't for everyone, we are disappointed to know we did not meet your expectations regarding the size and design of your room. We have shared your comments with our Crew, as we are always looking for ways to improve. We hope you had a great time in Miami, and we wish you the best in your travels.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

pete

Liked: Staff & service, amenities
Nice property …but room smelled moldy..
Stayed 2 nights in May 2024
Response from Director of Operations on 8 May 2024
Hello Pete, Thanks for choosing us. While we are happy that you enjoyed your overall time with us, we are sorry to hear about the issues you faced during your stay in the room. We strive to maintain a clean and comfortable environment for all our guests, and we regret that we fell short in your case. We appreciate you bringing this matter to our attention, and we will make sure to follow up on your concerns. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

2/10 Terrible

Stephanie

Not accommodating at all. Staff was rude and confused about room availability. Had to change in a restroom and fell trying to do so. Not good service at all
Stayed 2 nights in May 2024
Response from Director of Operations on 5 May 2024
Hello Stephanie, Thanks for choosing us and taking the time to leave a review. We are so sorry for the missteps you experienced with our services during your stay. We aim to give each guest the absolute best service possible; therefore, we truly regret this wasn't your experience. We have shared your concerns with our Crew, and we will make sure this is not repeated. It is disappointing to hear about the inconvenience caused, but please know your comments will be used to improve and serve you better moving forward. We appreciate your patience and hope you will allow us another chance for a do-over - we would love to see you again.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Kimberly Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Moxy south beach April 30- May 2 , very nice hotel , nice roof top , nice pool , restaurant is nice and Ocean Dr & South Beach is walking distance ! And hotel give you 2hrs to ride the bikes for free
Stayed 2 nights in Apr 2024
Response from Director of Operations on 4 May 2024
Hey Kimberly, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our fab location, modern amenities, and quirky restaurant! We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Hi Destiny, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from Director of Operations on 3 May 2024
Hey John, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Hey Jason, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

2/10 Terrible

Destelina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know Where do I begin with this hotel.I should had read the reviews. Like the rest of the reviews say please don’t waste your money at Moxy hotel. The rooms are super small and if you suffer from claustrophobia please do not go there unless you want to stay awake all night gasping for air. Windows do not open, I paid for an ocean view, I got a bunch of ugly buildings.Rooms have no refrigerator.If you are more then one person in a room you will wake up if another uses the bathroom from not having air.The air in those rooms don’t circulate. The rooms smell very bad once you lower the AC. Everything you see on those pictures is photoshopped. Front desk receptionist and managers are very rude and they don’t care to listen to your concerns. Hotel charges $30 a day says the chairs at the beach its theirs but once you go to the beach they will tell you pay another $22 for an umbrella. Like what? Also even if you have a room with 4 guests they will only give you 2 chairs the rest you have to pay $20 each. I’m surprised they din’t tell me pay for the sand as well or else the chair will be in the air. Also be prepared to see a guy who has mental problems and won’t stop screaming at the beach but they refuse to go tell him to move further from the chairs and umbrellas that you just paid for.Restaurants again photoshopped. Serena in reality looks like in the middle of a jungle. All the places they had were over priced and you will walk out unsatisfied.False advertisement! Waste
Stayed 8 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Hello Destelina, Words can’t express how sorry we are to learn of your disappointing stay with us. Not only were the issues you experienced completely unacceptable, but the response from our Crew also showed a lack of care and respect for you as our guest. The missteps with our services will be addressed with our crew to make sure such instances are not repeated. Moreover, we regret your disappointment with our rooms and in-house restaurant. We know we aren’t your traditional hotel experience, but we do want to give you absolutely everything you need for a great stay, whether here for business or leisure. Also, we strive to be transparent about the Moxy experience online, listing the things that separate us from other hotels. We truly regret not meeting your expectations, we are, however, confident that the Marriott family has the perfect match for you. We wish you the best with all your travels.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Director of Operations on 2 May 2024
Hi Brian, Thanks for the honest rating! We love that you liked your overall time with us. However, we apologize if you felt we were lacking in some areas. We hope you will give us another chance to welcome you back to the perfect stay you deserve.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Geraldine, elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Trendy decor and great amenities. Staff was great as well. We used their second floor pool and it was a nice size with a great sunset. We also used their bikes and rode it along the beach. It was a great experience. The 2 beach chairs offered per room was also a nice perk. Sure the rooms are tight. But we anticipated it after reading some reviews. You just need to keep things tidy and utilize all the nooks and crannies. That's the only negative about this hotel. My family had a great stay in this hotel.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 1 May 2024
Hey Geraldine, Thanks for the thoughtful review of Moxy Miami South Beach. We enjoyed reading your comments, and we appreciate your attention to detail, especially our modern design, fantastic amenities and warm crew. However, we regret any inconvenience that you faced due to the size of your room, but, we are glad that you did not let this issue hamper your overall stay with us. Thank you once again, and we would love to welcome you again for another memorable experience. Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

Nisha

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are tiny, and it is hard to manage space.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Hey Nisha, Thanks for choosing us for your time in Miami. We are sorry to hear about the inconvenience that you faced due to the size of your guest room. We want all of our guests to have a relaxing and comfortable stay and we regret missing the mark. Thank you again for taking the time to leave your comments, and we hope you will revisit with us soon.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Hey Carly, We loved your rating and appreciate you choosing Moxy Miami South Beach for your time in Miami. We look forward to hosting you again, so we hope you revisit soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

Jenny

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very nice outside spaces, pool and outdoor restaurant. we knew the room would be small but there should have been drawers for clothes. And there should be a coffee machine in the room. Staff was very friendly. Free bikes and location were great.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 28 Apr 2024
Dear Jenny, We appreciate your insightful comments, and we're glad you enjoyed our fantastic public spaces, warm crew, and prime location. However, we are disappointed that we didn't meet your expectations regarding certain aspects of your room. We will address this, and we greatly appreciate you bringing it to our attention. We would love to welcome you back for the perfect stay you so deserve!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Shrhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. I got there early and when I went up to leave my bags to grab lunch the young lady at the front desk had the cleaning crew get my room ready early while I waited she pointed me the roof top, Serena the restaurant and pool area.My stay was great all the staff was friendly and helpful. Rooms are small but you don't stay in them long because the hotel has alot for you to do and the area is walking distance to shopping eating and the beach.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 28 Apr 2024
Hey Shrhonda, Thanks for the generous rating and all the kind remarks about Moxy Miami South Beach! We especially appreciate you mentioning how much you loved our friendly Crew, stunning rooftop excellent amenities, and convenient location. We can’t wait to have you back; we hope it’s soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Lynda Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Moxy. Everything was great but the only thing we found was the opening of certain areas was not consistent. Pool area was supposed to open at 8:00 am and one morning we waited until 10:30 before we could get into the pool. The pool area server was not consistent on start time. One day they appeared before 11:00 and another day not until close to lunch time.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 27 Apr 2024
Hey Lynda, Thanks for choosing Moxy Miami South Beach for your stay. While we are glad that you loved your overall time with us, we are truly sorry for the issues that you faced while taking advantage of our pool. Your feedback will help us improve our services and we will share them appropriately. Thank you once again and we hope to see you again soon for the seamless stay that you deserve.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Location is good, close to Ocean Drive and Lincoln Road, but away from all that city noise. We did not use the on site amenities, but others seemed to enjoy the pool and the bars in the lobby and rooftop. Chairs available at the beach if you’d like to soak up the sun. Cons: Rooms are smaller than expected. High resort fees. Parking $49/day (valet only). Luckily, we didn’t drive there. Umbrella at the beach not included, costs about $20/day. Very expensive hotel in my opinion, but what isn’t expensive in Miami. Overall, we enjoyed our stay.
Stayed 7 nights in Apr 2024
Response from Director of Operations on 26 Apr 2024
Hey Irina, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our fab location and your overall stay with us! However, we regret not meeting all of your expectations. Thanks again for letting us know about the things you would change. We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel! Got stressed that I left hotel key in UBER. Front desk put me at ease & had no additional charge for this. Pools were fabulous. Location was perfect; very walkable!
Stayed 4 nights in Apr 2024
Response from Director of Operations on 25 Apr 2024
Hey Karen, Thanks for the terrific marks for Moxy Miami South Beach! We had a wonderful time with you, and we appreciate you pointing out our incredible crew, relaxing pools, and fantastic location. We can't wait to see you again!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Lacey

Stayed 1 night in Apr 2024
Response from Director of Operations on 14 May 2024
Hey Lacey, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy Miami South Beach. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Deonte

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Director of Operations on 24 Apr 2024
Hey Deonte, We loved your review and appreciate you choosing Moxy Miami South Beach for your time in Miami. We look forward to hosting you again, so we hope you revisit soonNicole OrmenoDirector of OperationsPeace + Love + MOXY