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"Super kind staff and the food in the restaurant was delicious!"

"Very friendly and attentive staff but that's about it. The mattress on our bed felt like it was just springs. We asked to move rooms for a better bed but were told all the beds are the same. The room itself was very tired looking and in need of updating and had an odd smell. The bathroom was clean but the shower frequently ran out of hot water and failed to drain fast enough so had to frequently turn off to stop from overflowing. The breakfast was basic but not amazing quality with a bad tasting vat of instant coffee on hand. Cappuccinos could be made on request which was a saving grace. The location of the hotel was perfect it's just a shame it's been left to deteriorate, it could be great with some updates. "

"Place was in a quiet spot."

"Incredible stay on Lake Como! Exceeded expectations every step of the way. We chose due to the perfect location - easy to get to from train station, ferries across the lake to Bellagio or private boats or boat taxis. The gardens and property are absolutely stunning. Can’t wait to return!"

"Very clean and updated room. Lots of personal touches throughout our stay: a hand written note in our room with some chocolates/cookies and complimentary prosecco. The grounds were stunning and it was a special treat to have access to the gardens after hours. Would highly recommend this hotel. "

"Staff was very helpful with restaurants and navigating the ferrys"

"Amazing breakfast with beautiful view. Excelent team and very clean"

"We loved so many things about hotel excelsior, the breakfast was good, the staff was outstanding, the stair rugs could have been vacuumed more often but overall the hotel was clean, the reason I gave the overall score as 3 is the bed . The mattress was very uncomfortable and the pillows were in need of being replaced as they were all pretty flat, no fluff at all. "

"We loved our stay here. The staff was so kind, and allowed us to check in early since we arrived 4 hours before usual check-in time. The hotel is very spacious and rooms were so quiet. Could not hear neighbors at all. Breakfast, while not included in room cost, had a good variety and it was nice to not have to go searching for a good cup of coffee and food around town first thing in the morning. The location was perfect for our trips to Bellagio and Como. We would definitely stay here again. "