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Reviews of TUI BLUE Palm Beach Palace Djerba - Adult Only

5 out of 5
TUI BLUE Palm Beach Palace Djerba - Adult Only
383 zone touristique, Mezraia, Houmt Souk

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 302 reviews" "
Rating 8 - Good. 80 out of 302 reviews" "
Rating 6 - Okay. 18 out of 302 reviews" "
Rating 4 - Poor. 7 out of 302 reviews" "
Rating 2 - Terrible. 6 out of 302 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yasin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing staff, clean, hospitable, great access to beach, nice views, modern
Stayed 5 nights in Mar 2024
Response from BLUE Guide Rim on 29 Mar 2024
Dear Yasin,Thank you for taking the time to share your impressions. We are glad you spent a fantastic and relaxing time and enjoyed our numerous services. The entire team works hard to give excellent service to our guests - we are pleased to note your full satisfaction.We are looking forward to your future stayBest regards,

10/10 Excellent

Omar

Stayed 2 nights in Dec 2023

2/10 Terrible

Y u

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BLUE Guide Rim on 17 Nov 2023
Cher Yu,nous vous remercions pour votre évaluation et c'est dommage que nous n'avons pas eu de retour qui explique votre évaluation afin de pouvoir améliorer nos services.espérant de vous revoir pour mieux vous servir.Sincères salutations,

2/10 Terrible

Sulieman

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience,
Stayed 2 nights in Oct 2023
Response from BLUE Guide Rim on 17 Nov 2023
Dear Sulieman,Thanks for your comment. we are sorry to hear you were not able to enjoy your holiday or given the chance to meet you at the hotel. We take all your comments as valuable information and strive to exceed your expectations of an enjoyable beach holiday. We would like the opportunity to serve you again on your future holidays. Kind Regards,

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience at this price point. Do not stay
We chose this over the Raddison Blu which had similar ratings and price point. We booked for five nights, but cancelled after the first night and moved to the Raddison Blu. Why? This hotel bills itself as 5 star, but it is anything but. The rating is from 2005. The beach facilities and pool are beautiful, but the service is rude and combative, and "all-inclusive" is anything but. Meals are available in the dining room and beer and wine are available. - We had two Tunisians in a large group of foreigners in D'Jerba for a wedding. One of the dining room staff got in a verbal altercation with one of the Tunisians because a group of four pushed two tables together for dinner (see picture). The rest of our group pushed five tables together with no issue. We went to the front desk and asked to speak with the manager who refused to speak with us. - It was a normal hot summer day and the air conditioning was not sufficient to cool either the hotel or the rooms. At 10:30PM, our room was over 85F/29F. We called the front desk and the A/C technician came two hours later. He charged the system with A/C and we woke up to a huge puddle of water on the floor. - The wine is the cheapest Tunisian wine available and is pretty terrible. You can order better Tunisian wines, but they charge per bottle twice what you can buy for in the local market. If you are in a group, they will not serve a bottle. The dining room does not have enough water or coffee cups. AM Wait staff rude
Stayed 5 nights in Jun 2023
Response from BLUE Guide Rim on 8 Sept 2023
Dear Mr Brian,Thanks for sharing your Feedback. we are sorry to hear you were not able to enjoy your holiday.We take all your comments as valuable information and strive to exceed your expectations of an enjoyable beach holiday. We would like the opportunity to serve you again on your future holidays. Kind Regards,

8/10 Good

Alfie, Vancouver, BC

Stayed 2 nights in Jun 2023

10/10 Excellent

Dhyaddin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing hotel
Stayed 1 night in May 2023

10/10 Excellent

tarek b, Fort McMurray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 3 nights in May 2023

10/10 Excellent

Nidal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite
Very comfortable Top level in djerba
Stayed 2 nights in Jan 2023

10/10 Excellent

Yvette

Stayed 10 nights in Dec 2022

4/10 Poor

Anny

Disliked: Staff & service, amenities, property conditions & facilities
Solo female travelers get harassed non stop by the staff to a point I had someone finding me on social media after looking at my name on the check in papers. They don’t speak English, all they do is smile without understanding a word you say and the gym was the dirtiest gym I’ve ever seen. Also, the place is for older couples only so going alone is extremely boring. My trip to Djerba was almost ruined because of this hotel as I booked a tour around the island and the person booked me a tour with a person who doesn’t speak any English. Total waste of my time and I could not explore the island as I could not find a last minute tour. The check in took four hours and communicating with them on their email is a waste of time! I tried multiple times to communicate so they would know about my early check in and late check out! None of it was done. The all inclusive thing isn’t for all of their restaurants and the hotel does not look like a 5 star at all! At least not to me. I would never stay in this place again.
Stayed 1 night in May 2022
Response from BLUE Guide Rim on 14 June 2022
Dear Anny, Thanks for your Feedback. we are sorry that you haven't well appreciated your stay between us. I would like to inform you that your data on the check-in papers are confidential and no one could get it in anyway. We take all your comments as valuable information and strive to exceed your expectations of an enjoyable beach holiday. We would like the opportunity to serve you again on your future holidays. Kind Regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from BLUE Guide Rim on 14 Feb 2022
Cher Joshua, Nous vous remercions d'avoir pris le temps pour évaluer notre hôtel. Heureux que vous avez bien apprécié votre séjour. Au plaisir de vous accueillir de nouveau Meilleures salutations,

10/10 Excellent

Madi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jan 2022
Response from BLUE Guide Rim on 7 Feb 2022
Dear Madi, Thanks for taking time to share your review. we are glad to know that you spent a nice stay and that you appreciated well the hotel. Also happy that our services were at the high level of your expectations. Looking forward to welcome you again in the near future. Kind Regards,

10/10 Excellent

Madi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jan 2022
Response from BLUE Guide Rim on 7 Feb 2022
Dear Madi, Thanks for taking time to share your review. we are glad to know that you spent a nice stay and that you appreciated well the hotel. Also happy that our services were at the high level of your expectations. Looking forward to welcome you again in the near future. Kind Regards,

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from BLUE Guide Rim on 8 Jan 2022
Chère Stella, Nous vous remercions d'avoir pris le temps pour évaluer notre établissement. Cette évaluation signifie que vous étiez bien satisfait lors de votre séjour. Au plaisir de vous accueillir prochainement. Meilleures salutations,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING experience
Absolutely wonderful — HIGHLY recommend!
Stayed 4 nights in Sep 2021
Response from BLUE Guide Rim on 26 Sept 2021
Dear Robert, we would like to thank you for your comments, and the chance to serve you on your holiday. We hope to have the opportunity to serve in future holidays and look forward to your requests. Best regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from BLUE Guide Rim on 10 Aug 2021
Cher Mr Mohamed, Nous vous remercions d'avoir pris le temps pour évaluer notre hôtel. Cela signifie votre satisfaction totale lors de votre séjour. Dans l'attente de vous accueillir prochainement Meilleures salutations,

10/10 Excellent

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Jan 2020
Response from BLUE Guide Rim on 5 Mar 2020
Dear Ismail, Thanks a lot for your evaluation. we are so glad to know that you appreciated well our hotel and you spent a wonderful stay between us. Looking forward to welcome you again. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was great nothing bad good stuff good reception clean rooms
Stayed 2 nights in Dec 2019
Response from BLUE Guide Rim on 6 Jan 2020
Dear Guest, we would like to thank you for taking time to share your valuable review. we are glad to know that you spent an amazing stay between us and that all your expectations was well exceeded. Kind Regards,

10/10 Excellent

Nizar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Digne d’un 5 étoiles!
Digne d’un 5 étoile, tout était parfait.
Stayed 3 nights in Dec 2019

8/10 Good

Ilyes

Liked: Cleanliness
booked a suite, got something else, rude reception
overall it was a great stay, HOWEVER, I booked a suite through hotels.com with pictures showing the red suite, instead, I was given a blue one which is totally different with the one on hotels.com after I checked in late at night, I informed the reception that it's not the room I booked, the next day I went to the reception and asked for the suite I booked, however, the rude reception lady working on the same shift with Mr. Nouredin claimed that it's not the suite we booked and she was yelling at me and my wife that it's my mistake not their's while I provided the pictures of the suite while I booked but Mr. Noureddine her colleague knew it's their fault but he couldn't do anything, anyway, I paid for the extra to get the suite I wanted with the private jacuzzi as it was a surprise for my wife. the reception lady didn't even say hello or asked about our stay or how is everything going as if she was mad that we paid the extra and got the suite we wanted. it was our honeymoon stay and I did inform the hotel about it but they didn't prepare any kind of floral decoration or surprise for us (they had our booking 2 weeks before), the food, however, was great and most of the staff are great especially the suite maid. the hotel also had enough space to park a car while I was in a rush and it was very cold outside, but the hotel security asked me to park the car far from the reception while I was staying on off-season and absolutely no buses to enter or leave the hotel.
Stayed 3 nights in Dec 2019
Response from BLUE Guide Rim on 23 Dec 2019
Dear Mr Ilyes, We would like to thank you for sharing your review.we are so sorry for the missunderstanding happened during your stay. We would like to explain for you that it was a mistake on the web site of expedia so the photo you have seen is not for what you booked. we have signed that to the agency ion order that they update it. your comment about the behaviour of the recptionnist is well transmitted to the concerned departement in order to do their best. Thanks for your understanding. Looking forward to welcome you again in order to serve you better. Kind Regards,

10/10 Excellent

Lina H Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, great people!
The hotel is beautifully designed, the staff were all nice and friendly. The food was good, but the baked goods were amazing.. I loved every aspect of my stay, and I would love to go back.
Stayed 1 night in Nov 2019
Response from BLUE Guide Rim on 4 Dec 2019
Dear Lina H Mohamed, we would like to thank you for taking time to share your review. we are glad to know that you got an amazing stay with us and that all your expectations was well exceeded. it is also nice to know that you liked well our culinary offers. Looking forward to welcome you again. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lara on 14 Oct 2019
Cher client, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes très heureux que vous avez passé un agréable séjour et que nos services aient été à la hauteur de vos attentes. Au plaisir de vous accueillir prochainement. Meilleures salutations Lara BLUE Guide

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We reserved four double rooms for four people. One in our group tried to check in and he was denied entry because he was delayed the day before and checked in a day late. They cancelled the reservation without any notice and our guest was stranded until we made a big fuss about it. Even then the staff was argumentative and unaccommodating. Very disappointing.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
This was not a good experience whatsoever. Every activity we could possibly want to sign up for was sold out upon arrival, and the staff would make no exceptions or accommodations to help us enjoy our experience. This hotel is for people who want to visit Tunisia but have no interaction with the local population or culture -- it's for older retirees and xenophobic people. Further, the hotel lists certain offerings that turn out to be completely fabricated. For example, what was listed as a "late riser" breakfast at the Blue Flamingo restaurant was actually just an employee in a chef's hat who spoke no English, who handed us a plate of cut tomatoes.
Stayed 2 nights in Sep 2019

4/10 Poor

Mohamed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor management, ok overall.
Stay was ok. Poor management and they will it give you the same room your booked online. The hotel has one restaurant only for all inclusive. Then you are allowed to book one reservation per stay at a special restaurant but you can never have a spot at this restaurants because they say it’s booked all the time.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice. the property is excellent and we enjoyed our stay
Stayed 4 nights in Aug 2019
Response from Lara on 6 Sept 2019
Dear client , We thank you for taking the time to share your opinion.We are very happy that you had a pleasant stay and that our services were up to your expectations. Best regards

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 6 nights in Apr 2019
Response from Your BLUE Guide Rim on 18 Apr 2019
Thanks for your recommendation and for taking time to share your opinion. Looking forward to welcome you again Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spa resort, safe, super clean. Very confortable room with a view, exceptional service. Caring and helpful staff. I spent a wonderful week !
Stayed 7 nights in Mar 2019
Response from Your BLUE Guide Rim on 18 Apr 2019
Dear Sir/Madam, Thank you for sharing your impressions about your stay betwwen us and for your recommendation. we are very glad to know that you have well enjoyed our services at the SPA and getting a wonderful holiday. Looking forward to welcome again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2019

8/10 Good

Christophe

Liked: Cleanliness
Stayed 10 nights in Oct 2023

10/10 Excellent

Sihame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel je le conseil très beau hôtel
Stayed 3 nights in Nov 2023

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour tout compris
Très bon hôtel, surtout si tout est compris. Le responsable de l’hôtel fait le nécessaire pour vous satisfaire, comme il a su le faire pour que j’aie une chambre calme (quelques chambres donnent sur la rue en impasse, bruit du vieux scooter à 1h30 puis camions de transport de melons et pastèques dès 5h30), et en plus de plus grand confort sans augmentation de prix. Je recommande donc cet hôtel
Stayed 4 nights in Jun 2023

10/10 Excellent

sylvain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'était juste géniale, l'accueil le personnels, le chef de la réception du début à la fin de notre séjour il a était présent et nous a aider pour les excursions taxi resto. Au petit soin je vous recommande cette hôtel vous avez tous pour passer un bon séjour ! À bientôt
Stayed 4 nights in Apr 2023

10/10 Excellent

yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Formule tout compris de grande qualité. Le bungalow standard était très spacieux avec une chambre et un salon séparé. Nombreuses piscines dont une intérieure très bien chauffée.
Stayed 10 nights in Apr 2023

10/10 Excellent

VERONIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le buffet est d une grande qualité et très varié l établissement est propre, le personnel très agréable. Nous y retournerons. Seul petit bémol la température de la piscine intérieure et des jacuzzi était un peu basse pour un séjour au mois d'avril où malheureusement les températures extérieures étaient trop fraîches pour profiter des très belles infrastructures extérieures. Excellent séjour !
Stayed 2 nights in Apr 2023

8/10 Good

ISABELLE

Travelled with group
Liked: Room comfort
Hotel très beau mais personnel pas sympathique
Les serviettes ne sont pas changées tous les jours+ le personnel n est pas très sympathique nous avons demandé de nous dresser une table pour 6 donc de rapprocher une table de 2 à une table de 4 ce qui nous a été refusé le serveur très énervé nous a dit : si tout le monde fait ça on va pas s en sortir !!!!! Et il y a très peu d'animation on s ennuie
Stayed 2 nights in Mar 2023
Response from BLUE Guide Rim on 28 Mar 2023
Chère Isabelle,Merci pour votre retour autour de votre séjour.Nous sommes désolé de savoir que votre séjour n'étais pas à la hauteur de vos attentes.Vos remarques sont bien appréciés et en vous en remercions.En ce qui concerne le changements des serviettes nous vous informons que pour des raisons écologiques et environnementales le service du Housekeeping ne change pas les serviettes quotidiennement qu'au demande de client.Nous vous remercions pour votre compréhension et espérant de vous revoir pour mieux vous servir.Meilleures salutations,

4/10 Poor

Agnes

Travelled with group
Disliked: Staff & service
Formez votre personnel
2 heures d’aller retour et d’attente inutilement pour faire check in entre la réception et le bar pour finalement aller manger sans check in fait acceuil service clients plus que moyen Personnel en salle très désagréable Allez vous servir quand on demande quelque chose aucun effort pour chercher disponibilité de table pour 6 personnes Si vous ne prenez pas de dessert au moment de votre arrivée au restaurant vous n’en mangez pas Vols de serviettes à la piscine Aucune dispos au spa
Stayed 2 nights in Mar 2023
Response from BLUE Guide Rim on 28 Mar 2023
Chère Agnes,Tout d'abord, nous aimerions vous remercier pour avoir pris le temps de nous dire ce que vous en pensez. Nous regrettons que le séjour chez nous n'ait pas répondu à vos attentes à 100%. Nous avons pris note de votre avis et nous ferons de notre mieux pour nous améliorer au fur et à mesure que nous travaillons tous les jours pour offrir le meilleur service possible à nos clients. Néanmoins, nous espérons vous revoir bientôt pour vous montrer que nous avons pris vos critiques constructives au sérieux. Cordialement ,

8/10 Good

Tetsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très agréable séjour, tout était parfait, l'acceuil, réception au top. Bonne nourriture. Je reviendrai dans cet hôtel sans hésiter.
Stayed 14 nights in Jan 2023

8/10 Good

Jean-Christophe

Liked: Cleanliness, staff & service
Un hôtel presque 5*
Le service et l'accueil sont irréprochable et le cadre de l'hôtel très agréable. La plage est nettoyé tous les jours. Les chambres sont agréables et bien décorées et le service parfait, dommage que l'insonorisation laisse à désirer entre les chambres et qu'il manque une porte pour isoler la zone nuit du couloir. le gros point noir est la qualité de la restauration. Si indéniablement l'équipe de cuisine se donne de la peine pour la préparation des plats, la qualité des produits de base laisse grandement à désirer. les vins et les alcools compris dans le "all-inclusive" sont imbuvables. Dommage pour un 5*
Stayed 14 nights in Dec 2022

10/10 Excellent

Marie Ange

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel La qualité des repas Les interventions des musiciens

10/10 Excellent

Clementine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour à recommander vivement !
Une très belle surprise en terme de service client : une suite junior qui ne convenait pas à l’arrivée en terme de vue mais la Direction a immédiatement cherché une solution et la suite a été magnifique. Toute l’équipe était attentive à ce que le séjour soit réussi. Ils sont agréables, souriants et d’une véritable gentillesse. Un dîner de réveillon incroyable (huîtres, langoustes, …mais aussi divers chanteurs et un spectacle de danse du ventre). Chaque soir nous avons eu la chance d’écouter un groupe différent, entraînant de nombreux pas de danse ! La plage est parfaitement entretenue devant une mer superbe. 2 espaces piscines distinctes avec des transats agréables. L’hôtel est de petite hauteur et les espaces divers donnent l’impression d’être dans un hôtel de taille moyenne plutôt qu’un énorme complexe, ce qui est parfait. En conclusion je recommande très vivement un séjour dans l’hôtel.
Vue de la piscine principale
Vue du salon de la suite junior
Une partie de la suite junior
Plage superbe
Stayed 6 nights in Dec 2022

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Sylvestre
Superbe soirée très bien organisée malgré un nombre important 500 personnes ! Bonne ambiance conviviale et super animations! Instant précieux pour un passage en 2023 !
Stayed 4 nights in Dec 2022

10/10 Excellent

Fouadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Astrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super établissement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Stayed 7 nights in Dec 2022

8/10 Good

Johannes

Stayed 3 nights in Oct 2022

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 4 nights in Nov 2022
Response from BLUE Guide Rim on 4 Dec 2022
Cher Stéphane,merci d'avoir pris le temps pour évaluer notre établissement.Ravis de savoir que vous avez bien apprécié l'hôtel et que vous avez passé un excellent séjour.Au plaisir de vous revoir.cordialement