Executive Suite
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Reviews of Suites Rio Elba

3.5 out of 5
Suites Rio Elba
Calle Rio Elba No 31, Col Cuauhtemoc, Mexico City, CDMX

Reviews

8.2

Very good

Rating 10 - Excellent. 193 out of 426 reviews" "
Rating 8 - Good. 129 out of 426 reviews" "
Rating 6 - Okay. 55 out of 426 reviews" "
Rating 4 - Poor. 26 out of 426 reviews" "
Rating 2 - Terrible. 23 out of 426 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nancy

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My stay at Suites Rio Elba was less than ideal. The persistent door-knocking was an unwelcome interruption, and the receptionist's constant financial concerns created an uncomfortable atmosphere. The two-week stay was marred by NO AC, non-functional INTERNET and room phone, making communication impossible. The only saving grace was the dedicated cleaning and security staff and the location. A reconsideration of management practices might improve the overall guest experience at this establishment. (The woman in reception) Avoid this place; it's a nightmare!!! And complaining will cause the receptionist lady saying: We don’t want you here, literally telling me to go?? There’s no one else who to talk to other than her unfortunately
Stayed 1 night in Mar 2024

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ana Hernández on 12 Feb 2024
Estimado huésped.Un placer para nosotros haber cumplido sus expectativas.Lo esperamos pronto.Saludos

8/10 Good

Ayano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A.H on 12 Feb 2024
Estimada huésped.Un placer para nosotros haber cumplido sus expectativas.La esperamos pronto.Saludos

10/10 Excellent

Sandra, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this facility is very convenient to the park and museums. The walk is fairly level and easy to stroll to nearby coffee shops and restaurants. The rooms are very quiet. Never heard anyone else in the building even though they were there, judging by the garbage left out on pick up day. Daily maid service and fresh towels, fully furnished kitchen plus twice the square footage of the average hotel room included. Maintenance a little wanting but easy trade off for all the pluses. Would stay again.
Stayed 3 nights in Jan 2024
Response from A.H on 12 Feb 2024
Estimada huésped.Un placer para nosotros haber cumplido sus expectativas.La esperamos pronto.Saludos

8/10 Good

Ludrian

Stayed 4 nights in Nov 2023
Response from Ana on 25 Nov 2023
Estimado huésped Agradecemos mucho su estancia en suites elba, un placer haber cumplido con sus expectativas.Trataremos de mejorar para superarlas Esperamos verle pronto.Saludos cordiales

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The location of the hotel is very appropriate, the customer service is good, the room is very well equipped. I recommend a stay at this place.
Stayed 1 night in Nov 2023
Response from Ana Hernández on 10 Nov 2023
Thank you for your vistit, it was a pleasure.We hope to see you soon.Best regards

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in a perfect location, the staff went above and beyond to make sure we had what we needed. Victor and Luis were wonderful. The room was so beautiful and super clean. We are definitely coming back to Rio Elba suites and will recommend it to anyone planning a trip to CDMX.
Stayed 3 nights in Nov 2023
Response from Ana Hernández on 10 Nov 2023
Agradecemos su estancia en suites elba.Un placer haber cumplido con sus expectativas.Hasta pronto

6/10 Okay

Francisco

Stayed 2 nights in Oct 2023
Response from Ana on 25 Nov 2023
Estimado huésped Agradecemos mucho su estancia en suites elba, lamentamos no haber cumplido con sus expectativas.Trataremos de mejorar para superarlas Esperamos verle pronto.Saludos cordiales

6/10 Okay

Elia Noehmi Marta

Travelled with partner
Disliked: Property conditions & facilities
Food everywhere is easy access. Safe area
Stayed 3 nights in Oct 2023
Response from Ana Hernández on 12 Oct 2023
Estimada huésped.Agradecemos mucho su estancia en suites elba y sus valiosos comentarios. Esperamos verle pronto.Saludos cordiales

6/10 Okay

Agustin

Business traveller
Liked: Cleanliness
Disliked: Amenities
Terrible internet
Stayed 2 nights in Sep 2023
Response from Ana on 12 Oct 2023
Estimado huésped.Agradecemos mucho su estancia en suites elba y sus valiosos comentarios. Lamentamos el tema del Internet, trabajaremos en ello. Saludos cordiales

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice and sparkling clean hotel close walking distance to Chapultepec metro station. I got to airport and took metro station all the way to the hotel for 50 pesos. Hotel has convenience store, pharmacy, Krispy Kreme, many food vendors a minute away. Walking distance to páseo de la reforma and Angel de la independencia. Suite had clean towels, toilet paper, shampoo, conditioner, soap, warm water. My own fridge, microwave, ironing board, coffee machine with coffee kit, electronic safe. Neighborhood is very safe and quiet during the nights your able to get a great night sleep hotel has 24 hour security surveillance system plus door man that guards entrance. It doesn’t have AC but nights are very chilly due to elevation 7,200 feet above sea level so you won’t need one really but room did have a fan. This is my 2nd time staying here and will definitely continue to stay here since their personnel and staff are very warm, friendly and welcoming. It also has an open terrace on the 4th floor with a gym for exercising. What I love about this hotel is that it is very modern with an elevator it also has parking garage for your cars. Thank you Rio Elba Suites for making me feel at home.
Stayed 4 nights in Sep 2023
Response from Ana Hernández on 12 Oct 2023
Estimado huésped.Agradecemos mucho su estancia en suites elba y sus valiosos comentarios. Esperamos verle pronto.Saludos cordiales

8/10 Good

Mauricio Hernández

Stayed 4 nights in Jul 2023

8/10 Good

Edgar

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
great place for a 1 or 2 day stay if you are transiting through mexico city. Hotel is nice, good location, everything you need is walking distance. Only down side is the room was not very clean at check in, and No A/C in rooms which in mexico city not normally a problem but time of my stay was unseasonable hot...
Stayed 2 nights in Jun 2023
Response from Ana Hernández on 5 July 2023
Dear guest thank you for your comments, we hope to see you soon and change the impression.

4/10 Poor

Josselyn

Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar esta muy viejo y descuidado y los cuartos huelen a húmedo. El Staff no es amable. No tienen aire acondicionado
Stayed 1 night in May 2023
Response from Ana Hernández on 5 July 2023
Estimada huesped.Lamentamos mucho su mala experiencia, nuestro staff siempre esta dispuesto a apoyarle en cualquier situación.Si, lamentablemente no contamos con aire acondicionado.Saludos cordiales

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está super bien ubicado, con personal de seguridad muy atento a sus necesidades y bien estar. Los cuartos están limpios y bien organizados.
Stayed 5 nights in May 2023
Response from Ana Hernández on 13 May 2023
Estimado huésped.Agradecemos mucho sus valiosos comentarios y su calificación, es un placer haber cumplido con sus expectativas. Lo esperamos pronto.Saludos

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The hotel is nice but it needs to improve the condition of the bathroom towels. Also our fan wasn't enough to give us a confortable temperature. The pillows were not comfortable neither... The rest of the things were good... clean and the location is very good
Stayed 3 nights in Apr 2023
Response from Ana Hernández on 21 Apr 2023
Estimad huésped.Agradecemos mucho su calificación, esperamos que en su próxima visita logremos cumplir sus expectativas.Saludos cordiales.

2/10 Terrible

Silvio

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cómo puede ser que u na propiedad con un costo de casi 100$ americanos no tenga aire acondicionado y las camas duras y sucias los sofás Edixon dos helloooo un hotel que se le llama suite es un big NO muy mala las instalaciones para el costo solo la zona está bien lo demás es barato y de bajo nivel …….
Stayed 2 nights in Mar 2023
Response from Ana Hernández on 9 Mar 2023
Estimado huésped.Lamentamos la mala experiencia, le comentamos que las fotos que se tienen en la página por tipo de habitación son reales, al igual que los m2, justamente para que los huéspedes puedan observar como es la habitación y evitar que su expectativa sea distinta, en cuanto al aire acondicionado en ninguna parte se ofrece el servicio ya que no contamos con el. Agradecemos su estancia en suites elba. Saludos cordiales

10/10 Excellent

Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel! Everything was great, especially the lady at the front desk who helped me coordinate taxis all over the city for the duration of my stay. Thanks so much - I'll be back!
Stayed 3 nights in Jan 2023
Response from Ana Hernández on 10 Feb 2023
Estimada huéspedAgradecemos mucho su estancia en suites elba, y también sus comentarios, es un placer siempre poderlos apoyar en lo que necesiten.Saludos cordiales

10/10 Excellent

Esdras

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia fue muy buena. Me sorprendió lo silencioso que es para la zona y la habitación está genial. El internet es un poco lento pero ok
Stayed 2 nights in Jan 2023
Response from Ana Hernández on 30 Jan 2023
Estimado huésped. Agradecemos mucho su evaluación y comentarios positivos.Seguiremos trabajando para seguir cumpliendo con sus expectativas.Saludos cordiales

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Ana on 9 Mar 2023
Agradecemos mucho su estancia en suites elba.Saludos cordiales

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service
The room was large for the price and clean. Front counter was helpful and kind.
Stayed 1 night in Nov 2022
Response from Ana Hernández on 15 Nov 2022
Thank you for your comments.We hope to see you soon.

4/10 Poor

Albert, Victorville

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The reception and doorman staff should be more friendly. It is really uncomfortable to enter and leave. Our room on the roof seemed like a service room for the cleaning staff. The location of the suite is good but the attention to guests leaves much to be desired. They need to pay more attention to the details and give the extra mile. Not coming back.
Stayed 5 nights in Jul 2022
Response from Ana Hernández on 25 Aug 2022
Estimado huésped.lamentamos mucho su mala experiencia, sin embargo nos encantaría saber realmente lo que ha pasado, ya que para los colaboradores es un placer siempre poder ayudarle.En cuanto a la habitación, lamento mucho la percepción, sin embargo reservo nuestra habitación mas sencilla por ese motivo esta pequeña.Saludos cordiales

10/10 Excellent

Stephany

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Ana Hernández on 9 Aug 2022
Agradecemos mucho su tiempo para dejarnos una calificación. Esperamos contar con su pronta visita. Saludos cordiales.

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Great Location, Nice place but No A/C and just 2 Portable Fans for 3 rooms, One fan so too noise (couldn't sleep) it should have a Tower Fan for each room, also no Toilet Paper just one roll for a week rental those toiletries just be replaced almost every 2 days, lobby staff were nice and kind.
Stayed 6 nights in Mar 2022
Response from Ana Hernández on 14 June 2022
We grateful your comments, and i´m sorry for the situation, we will try to be best. Best regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Desi
Great location, walking distance to a lot of restaurants and parks. a block away from three different stores and pharmacy.
Stayed 7 nights in Apr 2022
Response from Ana Hernández on 19 May 2022
Thank you very much for your comments. We hope to see you soon

10/10 Excellent

Armando

Stayed 3 nights in Apr 2022

10/10 Excellent

David

Stayed 4 nights in Mar 2022

10/10 Excellent

carlos silva

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 4 nights in Mar 2022
Response from Ana Hernández on 26 Mar 2022
Thank you for the comment

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, amenities
This is a great place to stay when you are traveling on a budget but want more than the amenities offered by a hostel. The concierge is very friendly and accommodating. The room was respectably clean and it was not to have a fan for sleeping on warmer nights. The hotel finishes are somewhat cheaply made (i.e. lightweight doors, chipped molding) but the room and building remained quiet. The location is very aesthetic with large trees and felt very safe and clean. I would definitely stay here again!
Stayed 7 nights in Dec 2021
Response from Ana Hernàndez on 29 Dec 2021
We greatly appreciate your comments, and we look forward to your next visit. Best regards

10/10 Excellent

Hugo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff very safe
Stayed 3 nights in Oct 2021
Response from Ana Hernàndez on 18 Oct 2021
Thank you so much for your visit and comments. We hope to see you soon. Best regards

10/10 Excellent

Samuel, Indianapolis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excelent
Stayed 1 night in Aug 2021
Response from Ana Hernàndez on 18 Oct 2021
Thank you so much for your visit and comments. We hope to see you soon. Best regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021
Response from Ana Hernàndez on 22 July 2021
Agradecemos su preferencia, y esperamos su pronta visita

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really clean, modern and confortable rooms, great restrooms, only thing is sometimes it may get a bit hot inside and the vertical fan may not be enough, other than that, the staff and receptionist were excellen in their attention and care for our stay.
Stayed 5 nights in Apr 2021
Response from Ana Hernàndez on 4 May 2021
Thank you for your visit and your coment, we hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Ana Hernàndez on 26 Apr 2021
Gracias por su visita, Los esperamos pronto

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Warm friendly! Easy walk to food, restaurants and the excitement of the city
Stayed 5 nights in Mar 2021
Response from Ana Hernàndez on 14 Mar 2021
Thank you for your comments and for your visit. We hope to see you soon. Best regards

4/10 Poor

Everardo

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021
Response from Ana Hernàndez on 16 Feb 2021
Buenos días. Nos gustaría saber el por qué de la baja calificación, ya que esto nos ayudara a mejorar. Saludos

6/10 Okay

giuliano

Liked: Cleanliness
Stayed 2 nights in Dec 2020
Response from Ana Hernàndez on 20 Jan 2021
Gracias por su puntuación, tratamos de mejorar dia con dia. Lo esperamos pronto

6/10 Okay

J

Business traveller
Liked: Cleanliness
Not a bad value or location. Street food!
If you want cheap, you have it. Like the customer service people for this web site. Typical cheap hotel: Not as nice as picture implies, no sign on building or doorway (just the address - look for Krispy Kreme next door), damage to cabinets, towels that good hotels would discard (noticeably frayed, but decent in softness, weight and absorbability), absurd electrical options (no plug near bed for phone or laptop), HORRIBLE lighting (don't expect to read in the bathroom or in bed) Not good for wheelchairs - steps to deal with. Best to open main room window if you take hot showers, as the exhaust fan will not keep windows and mirror next to windows from fogging (the only mirror with good light -- if there is daylight!) Not a great neighborhood, unless you want low-end exploration (lots of street food close by!) Better areas are within waling distance. I consider this a better area than Doctores. Clean but old. VERY Good WiFi that does not require multiple log-ins the way my last hotel (Andrade) required ad nauseum. I was able to access WiFi from outside the hotel. Nice enough staff, but no English. Nice view. I didn't see a thermostat, so no climate control. Big electric fan was in closet for warmer days. The natural temperature was great during my stay. Easy, cheap improvements: --Hooks/knobs on the wall to hang a jacket, purse, etc. . --Add an extension cord to the bed lamp plug (I couldn't find it because of mounted headboard, but there was a bedside lamp.)
Stayed 1 night in Oct 2020
Response from Ana Hernàndez on 23 Oct 2020
Thanks for your comments, we will check about than to be better. We hope you retorn soon

10/10 Excellent

Ben, San Antonio, TX

Travelled with family
Liked: Cleanliness, amenities
It was close to everything! My son and I felt safe. It was a great experience!
Stayed 3 nights in Feb 2020
Response from Lm on 25 Feb 2020
Thank you for your coments, we hope to see you soon

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Lm on 10 Feb 2020
Agradecemos mucho sus comentarios deseando regrese pronto

4/10 Poor

rsr0813, Edinburg, TX USA

Liked: Cleanliness
Disliked: Amenities
It was very cold during the night. I had only a little quilt and was not enough. Difficult to find. AC outlets poorly located
Stayed 2 nights in Jan 2020
Response from Lm on 4 Feb 2020
Thank you for your coments and we going to check that, we hope to see you soon

6/10 Okay

Emily C., Austin

Good location for travelers, bare bones room with bad smells
This is a bare bones hotel. It was very inexpensive, which is why we chose it, but I would recommend spending a little more to stay somewhere nicer. Our room and especially our bathroom smelled bad - mildewy or possibly moldy. They were also weirdly stingy with toilet paper. There wasn't any in the bathroom when we arrived, although we did find some elsewhere in the room (outside the bathroom). They didn't replace it even when it was running low, AND when we asked for more, they seemed unhappy about it. This was a gastrointestinally challenging trip and we really needed toilet paper! If I were to travel to CDMX again I would definitely want to go a little more upscale than this to ensure better customer service and avoid the bad smells. I will say the location was a pretty good one. Many travelers stay in condesa or Roma but we actually liked this location since it was pretty central to the different areas we explored - Centro, condesa, polanco, chapultepec park. Good launching space for walking around. But choose a different lodging.
Stayed 6 nights in Dec 2019

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Lm on 16 Jan 2020
Agradecemos mucho sus comentarios deseando regrese pronto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good, quality and a great price. The front desk man is very helpful
Stayed 1 night in Jan 2020
Response from Lm on 7 Jan 2020
Thank you for your coments we hope to see you soon

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The location was convenient and the room was big however I strongly don’t recommend this hotel: 1- The is no hotel sing outside of the building 2- You should always call the security to come to the door and open the door (the security always sleeping) 3- the room was super dirty and smell soooo bad! The bathroom smell terrible which we had to keep the fan on 4- there was only two small pillows in bed and after asking for more pillows they only gave us ONE smaller pillow! I don’t get it!! 5- They don’t give you new towels! After asking multiple times, we only got one clean towel
Stayed 5 nights in Dec 2019
Response from Lm on 7 Jan 2020
Thank you for your coments, and going to check that coment and we hope to see you soon

8/10 Good

Laura

Stayed 1 night in Nov 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid, inexpensive, good location stay
The street might look a bit sketchy, but the location is really ideal. It's on the corner of Calle Río Lerma which has a ton of restaurants, Paseo Reforma is a 1 minute walk away, and there are 3 convenience stores less than a minute walk. There was no hot water in the sink, but the shower was fine. The room was very cool, and there is no temperature control. I loved sleeping in the cold, but wish there was some heat in the mornings for showers, etc. Bring a sleeping mask if light bothers you: light under the door, light on the tv (though the tv is off), light from a bathroom window, etc. And there is very poor lighting in the bathroom, making it tough to shave (along with the cold water). Overall the place is clean and fine, but doesn't look as great as the photos. Staff were kind and helpful.
Stayed 6 nights in Nov 2019
Response from Lm on 17 Nov 2019
Thank you for your coments we hope to see you soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Lm on 21 Nov 2019
Agradecemos mucho sus comentarios deseando regrese pronto

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Lm on 21 Nov 2019
Agradecemos mucho sus comentarios deseando regrese pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Receptionist attentive and helpful
Stayed 2 nights in Sep 2019
Response from Lm on 10 Sept 2019
Thank you for your coments we hope to see you soon