Senior Suite (Plus)
Check availability

Reviews of Hotel Cozumel

2 out of 5
Hotel Cozumel
Dr. Barragan No. 79, Col. Doctores, Mexico City, CDMX

Reviews

7.2

Good

Rating 10 - Excellent. 304 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 197 out of 1003 reviews" "
Rating 4 - Poor. 84 out of 1003 reviews" "
Rating 2 - Terrible. 125 out of 1003 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karel

Travelled with partner
The room was large and the bed was big good value for money. Location was quite close to the historical center, which was nice. Hot water was provided upon request only they should just provide a microwave in which you can heat water up or whatever other food
Stayed 3 nights in Apr 2024

8/10 Good

olga

Stayed 1 night in Feb 2024

8/10 Good

Edwin Ulises

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Marie-Nancy Olga

Travelled with group
Disliked: Amenities
Stayed 6 nights in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Zain

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very cheap hotel. I would not recommend staying there. It seems to be a hub for illicit activity..
Stayed 1 night in Nov 2023
Response from Dafne. on 17 Nov 2023
El establecimiento no tiene ninguna relación con ninguna actividad ilicita.

8/10 Good

Arturo de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience, since I did the check in at midnight i didn't explore the place. I'm not giving excellent reviews because no towels were provided. I'm not giving a poor review because the staff are so nice, especially the receptionist, he was great.
Stayed 1 night in Oct 2023

2/10 Terrible

Fernanda

Stayed 3 nights in Sep 2023

2/10 Terrible

Nicolasa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches, bed is super hard, hot as hell and very very dirty. Checked out early disgusting place.
Stayed 6 nights in Sep 2023

6/10 Okay

Enzo

Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 4 nights in Jul 2023

4/10 Poor

Martha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My entire family was not able to rest. Bored, young men were running around the hallways, day & night being super loud. Not family friendly. The actual room was disgusting, I went to buy bleach n cleaned out the room n restroom as much as possible. Smelled like cigarettes, water damage in restroom ceiling & concrete wall by window was cracked. Nothing about my stay felt safe. I was supposed to stay many days but lasted 1 night.
Stayed 5 nights in Apr 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Eduard

Stayed 3 nights in Feb 2023

8/10 Good

Eduard

Stayed 2 nights in Jan 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
awesome place
love this place like always
Stayed 1 night in Dec 2022

6/10 Okay

Ramatu

Stayed 1 night in Nov 2022

2/10 Terrible

Elizabeth

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door there were having a party all night and couldn’t sleep at all due to the noises. I had to get a flight next morning and it was horrible. It shouldn’t be even listed to this website
Stayed 2 nights in Nov 2022

4/10 Poor

victor

Travelled with partner
Disliked: Property conditions & facilities
I couldn’t stay at this hotel, there was too much noise in the hallway and coming from the room across mine. There were little cockroaches coming out of the bathroom sink

2/10 Terrible

Clara

Stayed 7 nights in May 2022

10/10 Excellent

jesus

Travelled with group
Liked: Cleanliness, property conditions & facilities
awesome place
the best hotel
Stayed 2 nights in May 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient over all. Great price for hotel, great location!
Stayed 2 nights in Mar 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
For accidentally booking a hooker hotel the place wasn’t bad. The neighborhood was pretty quiet and the staff helped me get food after midnight when I arrived. The mirror on the ceiling was spotless. If you’re on a budget and don’t mind a mattress like a cement slab then Hotel Cozumel is for you
Stayed 1 night in Mar 2022

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2022

4/10 Poor

Kathryn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing never returning
Firstly booked 2 rooms at the same time, and were given rooms on different floors, even when I called early to let them know we would arrive very late in the night. Asked for nonsmoking rooms and were given smoking rooms. The sheets had cigarette burns in them, there was an uncovered electrical socket, the seat cushion was torn, the shower leaked.
Stayed 2 nights in Jan 2022

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Es un hotel muy bien ubicado cerca del centro histórico y a pocos metros de estación del bus y estación del metro Doctores. Es amplio cómodo y limpio, también su lugar de estacionamiento es muy bueno y el precio es cómodo.
Stayed 1 night in Nov 2021

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA
Stayed 1 night in Aug 2021

4/10 Poor

Saika

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Terrible Wi-Fi, not suitable for Nomads
The location was close to the historical center, right beside the metro station in the local area. You can enjoy the cheap nice local restaurants with easy access to the city center. The hotel facility was pretty comfortable with big rooms. The only problem was no WiFi in the room at all. It was impossible to get any signal in the room.
Stayed 5 nights in Apr 2021

6/10 Okay

Benito

The WiFi was not working
Stayed 1 night in Mar 2020

4/10 Poor

Tong

Business traveller
Disliked: Staff & service, property conditions & facilities
sick and intensionally noisy without any manners
|> |> |> |> |> |> |> |> |> |> |> |> |> |> |> |> |> one of the most noisiest hotels I stayed and this because staff... (and guests, but guests are quiet ehen the staff care about) the cleaningstaff make noise like crazy and laugh if complained... and do the rooms how it seems in that order that no quiet is over very long time ... there are other options... the price is cheaper tben average in that area but when you need to come over a jetlag or need quiet speare that hotel... the staff is a kind of evil I made some videos which I could not load up because bad wifi but when I will give tbe link on google maps evaluation... in fact is that murdering or mi imum mayhem! there is no right to sick noise only for quiet... especialy when you pay for it > |> |> |> |> |> |> |> |> |> |> |> |> |> |> |> |>
Stayed 4 nights in Feb 2020

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the money
Very cordial staff, very clean and maintained so it is good value for the price
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2020

2/10 Terrible

Carlos, Ciudad de México

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room somebody just left still had hair at sink. Lots of noise and may be bed bugs. Will not go back there again. I don’t recommend this place to anyone
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

PEDRO

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 6 nights in Jul 2019

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort
8
The experience was very good
Stayed 9 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price of this place, you get what you paid for. It’s not the best, or the average hotel. It’s below average but also very cheap. You can tell right away when you walk in that it’s a place many could use for a one night with that one special (or no so special) someone. There was a mirror over the king sized bed and a shoe shaped couch next to the bed, make of that what you will. The main issue I had was the door. They had only a doorknob lock that was easily opened with a card, trust me I tried and it opened. They do have cameras so you have to somewhat trust the staff. I didn’t lose anything but was uneasy while I was out in the town. There were cigarette burns on everything, but again, it reflects the price. There are better places all over Mexico City for slightly more, so use this as a last resort.
Stayed 1 night in Jul 2019

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All kind of skoke smell all day. Loud music inside of the rooms and people talking day and night. The hotel don’t clean your room if you don’t leave your key. Unsafe and un appropriate environment for family and children.
Stayed 2 nights in Jun 2019

10/10 Excellent

SADIRABAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Nobody can speak english But not bad for that price
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The beds where comfortable but I honestly felt I had booked a motel on how the outside surrounding was
Stayed 1 night in Mar 2019

8/10 Good

Rolando

Liked: Cleanliness, property conditions & facilities, room comfort
Could be better...
It was good but for unknown reason not internet in my room.
Stayed 3 nights in Mar 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

4/10 Poor

Lilith

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not clean, including hairs found in our bed. Water came up from the drain in the bathroom right in front of the sink, so we always had to carefully step around it while brushing our teeth or washing our hands. The walls were paper thin and we were unfortunately subjected to overhearing fighting in the middle of the night from one room, and love making noises in the middle of the day from the other. Also, the wifi did not work in our room, as we were at the end of the hall, and therefore had to keep the door open and sit in our doorway to get any connection.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was nice and clean and staff Cordial. Wish they would give 2 bottles of water instead of 1 to each room.
Stayed 2 nights in Jan 2019