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Reviews of Château & Spa de la Cueillette

4 out of 5
Château & Spa de la Cueillette
18 Rue de Citeaux, Meursault, Cote-d'Or

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 150 reviews" "
Rating 8 - Good. 52 out of 150 reviews" "
Rating 6 - Okay. 16 out of 150 reviews" "
Rating 4 - Poor. 5 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed at the property for one night. I will definitely be back, the property is beautiful and well maintained. I was telling my husband that we need to go back in spring or fall.
Stayed 1 night in Dec 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must!!!
Excellent find! With exceptional quality and service. Location was perfect! Easy stroll to the town centre! I highly recommend this special boutique hotel
Stayed 2 nights in Oct 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is small and cozy. Lovely area. Very clean and friendly staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

TERRY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Setting
We loved the Chateau de Citeaux. Lovely decor, friendly and helpful personnel, and a good breakfast. We would highly recommend this as a wonderful place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Colleen

Stayed 2 nights in Sep 2023

10/10 Excellent

Janene, Lisle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chateau de Citeaux was my favorite place to stay on our trip the the French wine regions. The location in Mersault is perfect for people who want to bike the Rte de Grand Cru, hike and walk among the vineyards. The walk into “town” is 5 min. The staff at Chateau was super friendly, knowledgeable and helpful. Our room (16) was big with a lovely balcony overlooking a vineyard. The bathroom was well-equipped with amenities and a large shower. I enjoyed access to the pool and hot tub area in the spa. Our one regret is that we only stayed here 2 nights. Once we arrived we tried to extend our stay, but they were fully booked. We will definitely stay here again and spend more time in Mersault. This Chateau is close to the busier town of Beaune, if you want to do more shopping, wine tasting and tourist activities. We highly recommend Chateau de Citeaux!
Stayed 2 nights in Sep 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely chateau on the edge of the village would have liked to stay longer
Stayed 1 night in Sep 2023

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property
Stayed 2 nights in Jul 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going to stay here get a room with a terrace overlooking the vineyard.
Stayed 1 night in Jul 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Catharina, Los Gatos

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay during a visit in Bourgundy!
Stayed 2 nights in Apr 2023

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic room with a view
Beautiful setting. Amazing vineyard views from our room. Gastronomic restaurant. We didn’t use the spa but it looks great
Stayed 2 nights in Oct 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque setting
We stayed on our way down to south of France. We were not disappointed. Beautiful setting next to vineyard and 2 mins walk to the village centre. We had dinner outside and had the set menu which was excellent. Extensive wine list. We also used the spa in morning before setting off. Very peaceful and comfortable rooms. Will stay again and have recommended to friends already.
Stayed 1 night in Aug 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
V good hotel in Meursault
For price a basic room. Only 2 coffee capsules, no mini bar for example, stayed in Hotel D'Beaune following night for less money. Room & bathroom twice the size and much higher standard. Very clean. Service a little less than you would hope. Waiting at reception to check out & eventually having to go to first floor to find someone to help an example. Food & wine excellent & very good value for money. Ambience wonderful guess this is why you pay the premium compared to Beaune centre. Overall very good, would stay again & not far off 5*
Stayed 1 night in Aug 2020
Response from Karine on 3 Oct 2020
We thank you for your comment. We have well noticed the détails mentionned. There is a minibar in all rooms, maybe you haven't seen it ; and we are sorry that you waited for check out, our receptionnist was probalbly busy with something or someone else... We are glad to see you have enjoy our restaurant and your stay overall and hope to have the pleasure to welcome you again. With our best regards,

6/10 Okay

Fabiana

Liked: Cleanliness, staff & service, room comfort
Good experience but overpriced
Beautiful hotel located in a nice área with nice facilities. We were surprised with the prices charged for the mini bar and the glasses of wine in the restaurant as it was much more expensive than other hotels and restaurants in the region. Usually hotels offer at least one complementary bottle of water and it was charged 4 euros for small one. Paying 16-17 euros for a glass of wine from the region and 19 euros for breakfast per person that is usually included is too overpriced in our opinion.
Stayed 1 night in Jul 2020

8/10 Good

Tunç

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A real mix of classic, contemporary and some areas in need of attention. The spa was very impressive.
Stayed 1 night in Dec 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the heart of Burgundy
We loved our stay at the Château de Cîteaux - La Cueillette. Wonderful staff, gorgeous grounds and grand hotel. The spa and pool are perfect, too. The restaurant is romantic and serves excellent food. Go for it!
Stayed 2 nights in Aug 2019

4/10 Poor

Nikki, NYC

Travelled with partner
Thankfully called the Chateaux prior to check in. They didn’t have our room, it was given away. They said nothing they can do. Chateaux never called me to let me know that they gave my room away. They put us up in Le Montrachet which was absolutely beautiful and I guess comparable, not sure how to compare the two other then one being a Chateaux and the other a small boutique hotel. Nonetheless our stay at Le Montrachet was amazing and our room was in a 3 room house with a terrace that led to a yard.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mersault
Beautiful location, peaceful and quaint.
Stayed 1 night in Sep 2019

8/10 Good

Tata, Cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasant stay) Good restaurant , professional SPA, clean room.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
We very much enjoyed our stay and the chateau setting was magnificent and gardens and surrounding were beautiful The food was excellent and our entire stay was very restful and relaxing. The staff that we met were very helpful but sometimes we felt they were a little over wrought. (A concierge to help with bags would have helped on arrival). The property is clearly exclusive and in our opinion ‘exclusive hotels’ should include breakfast in the room cost, especially when no where else local serves breakfast. Overall though this is a magnificent place to stay and we will return.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Lorna, Exeter Devon UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely authentic French Chateau, a bit tired in places. Lovely restaurant and friendly staff. Shower was disappointingly weak. Easy to walk to the village and Chateau de Meursault for a great wine tasting.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The service was wonderful and the food and wine were great. The room, however, is very small and plain. It looks like a cheap basic room. The photo on the website must have been taken with a wide angle lens. We had stayed in another chateau before this visit and the room was 4 times as large, beautifully decorated and included breakfast for less money.
Stayed 2 nights in Jun 2019

6/10 Okay

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, not great if you have luggage
My hotel room was clean and the food was amazing. However my room did not have lift access. There were 20 stairs in a spiral staircase that I needed to take my luggage up to access my room. As i have been travelling for 3 weeks my suitcase is rather large so i had to leave this in the car and only take up what i needed for my stay, lucky i was only staying for one night. This was not ideal. I booked this hotel on the basis that it said it had a lift, I think it should be made much clearer that not all rooms have lift access and no porters to move your luggage. For $260/night I would expect to have lift access to my room for luggage.
Stayed 1 night in Apr 2019

10/10 Excellent

Emin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Eric, Sudbury

Beautiful setting. We just stayed for a night on our way to Paris, but wished we stayed longer. Right in the middle of the Mersault grapevine; a place for wine lovers.
Stayed 1 night in Nov 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Superb setting
Lovely setting, good pool and spa. The hotel was understaffed, but they were very helpful and good. The restaurant was shut the Sunday night we were there but they booked us into a splendid little local restaurant. Breakfast was very good.
Stayed 1 night in Aug 2018
Response from Karine on 26 Aug 2018
We thank you for the good note you have gave to our hotel and are glad to see that you have enjoyed your stay. And a warm thankful from the staff who work with passion to make your stay the best it can be. We hope to have the pleasure to welcome you again for your nest visit in Burgundy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fine hotel
Facilities are all good and the staff are very friendly and helpful. Enjoyed the stay very much.
Stayed 1 night in Aug 2018
Response from Karine on 26 Aug 2018
We thank you for the good note you have gave to our hotel and are glad to see that you have enjoyed your stay. We hope to have the pleasure to welcome you again for your nest visit in Burgundy.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
The superior room is ridiculously tiny. Not worth the money spent. Hard to receive a smile from staff. Asked to visit the cave and did not get proper attention. Much better service and value at Chateau St. Michel in Ruly.
Stayed 3 nights in Jul 2018
Response from Karine on 28 July 2018
We thank you to have taken the time the write a comment about your last stay in our hotel and are sorry to read that you did not enjoy it. We are expecially sorry and surprised about your experience with our staff, as it very important for us to give helpful and friendly service and always have very good feedback about our team. Concerning your room, Superior room are between 28 and 34 squaremeter and we also have Junior suite when people want a larger room. We hope to welcome you again another time to make you discover our hotel in another way. With our best regards,

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Very nice place, surrounded by the fields of grapes and still very close to Beuane. We got a beautiful light room with the windows on the chateau yard. The staff is very nice and attentive. I recommend to have a dinner in the restaurant, the food was great. Hope be back.
Stayed 3 nights in Jun 2018
Response from Karine on 28 July 2018
We thank you for your very good comments ! We are glad to read that you have enjoyed your stay in our hotel and spent a good time in the restaurant. Your satisfaction is the best compliment for all our team and it's a pleasure for us to give good moments like this. We hope to welcome you again in our small castle for your next stay in Burgundy. Very best regards,

6/10 Okay

George

Liked: Cleanliness, staff & service, room comfort
Bedroom very stark,but bed comfortable Food at dinner was disappointing and ridiculously expensive,breakfast was good
Stayed 1 night in Jun 2018
Response from Karine on 28 July 2018
We thank you to have taken the time to write about your last stay in our hotel. We are sorry to read that this one was not reaching your expectation. We hope that you'll give us another chance and maybe we will welcome you again for your next stay in Burgundy.

10/10 Excellent

bob, new york, ny

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but terribly uncomfortable bed. Two beds pushed together as one big one and all rubbery and not great.
Stayed 2 nights in Jun 2018
Response from Karine on 28 July 2018
We thank you for your very good note about our hotel and are sorry and surprised that you found the bed uncomfortable, we always have good feedback about beds in the rooms. Nevertheless, we are glad to see that you apparently have enjoy the time spent in our hotel. We hope to welcome you back for your next visit in Burgundy. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only there for one short night but very clean and comfortable stay
Stayed 1 night in Jun 2018
Response from Karine on 28 July 2018
We thank you for your good feedback and hope to have the pleasure to welcome you another time for a longer stay maybe ! Kind regards,

8/10 Good

NPMW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful hotel in one of Burgundy’s prettiest little villages.
Stayed 1 night in Jun 2018
Response from Karine on 15 June 2018
Thank you for your comments. Hope to have the pleasure to welcome you again.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small castle very nice place to stay
This small old castle is a very nice place to stay, staff is extremely friendly and the kitchen and wines are terrific. From most rooms you have a view of the area. The location is close to the centre of the village, only a few minutes walk. The area fits very much for walking and their are some trips that can be made that are well sign-posted. Our room was modern and had everything we needed, including minibar and well functioning wifi. Only small negative point were the beds that were quite soft.
Response from Karine on 13 June 2018
Thank you for your good comments. We are glad to see that you have enjoyed your stay. Hope to have the pleasure to welcome you again.

10/10 Excellent

THieng Hwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Burgundy region
Great property. Enjoyed the spa.
Stayed 2 nights in Mar 2018

10/10 Excellent

Reto, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nic nice e hotel in a chateau
The hotel has a beautiful spa and great restaurant. The staff is very friendly and eager to help and make your stay pleasant.
Stayed 1 night in Aug 2017
Response from Karine on 6 Oct 2017
Thank you very much for this warm comment ! We are glad to read that you have enjoyed your stay in our hotel. Our teamis passionate with their job and the best for us is to make your stay a memorable one ! Looking forward to the pleasure of welcoming you another time in our establishment. Best Regards

8/10 Good

John L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel with a three-star food service
This property is gorgeous and the setting in the village of Meursault is unbeatable. The reception staff was terrific, helping to book winery tours and other appointments for us. The main disappointment was the restaurant. The breakfast was a very paltry offering of a very basic fruit salad and some pastries. It was 19 euros pp and compared very poorly with the 9 euro pp beautiful buffet with fresh fruit, hot eggs bacon and sausage and other items at the much cheaper hotel we'd just come from in Barcelona. For dinner, the food was great but the wine list disappointing served by a young waitress who knew nothing about the wine. Asked if there were any wines older available, she said Burgundy is meant to be drunk younger. Asked about differences among the recent vintages in the reason she said all were really good. We ended up with an 80 euro premier cru that was fine but could easily have been a 10 euro George's Duboef and no one would have known the difference. In the end, loved the property but the restaurant does not deliver for what it is trying to be.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, easy access to all the vineyards in Burgundy. One morning breakfast was short staffed and we had to wait a bit for silverware and coffee, but they were very accommodating and apologetic. Free access to Spa was nice, though Jacuzzi could have been a bit warmer. Overall great stay.

10/10 Excellent

Mark, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in a very beautiful town
This was a very beautiful location with a staff interested in making your stay a real pleasure. We had to move a reservation at the Chateau Meursault back and they were very helpful.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but had to eat out!
Sorry to give only 3 stars overall but the listings don't ask about dining rooms. This hotel is beautiful and has an exquisite dining room. We had booked this place so that we could dine in on our journey south through France. Unfortunately, they forgot to notify us that the dining room was closed so we had to go out to a local restaurant. The duty manager was extremely apologetic and brought us some complimentary drinks but we were disappointed and would have stayed elsewhere had we been informed about this. The room itself was large and comfortable with an excellent bathroom and we did visit the dining room for breakfast - but do confirm that you can eat there before booking!

4/10 Poor

Nigel

Disliked: Staff & service, property conditions & facilities
Disappointing modern hotel inside historic shell
On approach the Chateau looks impressive with a new extension to the side housing the indoor swimming pool. Unfortunately that is where the impressive experience ends. Far from a historic hotel the upper floor bedrooms have been built to fairly basic modern hotel standards, rooms partitioned by plasterboard, cheap laminate flooring and really ultra modern white and cream feel totally inappropriate for the property. The bathroom has a shower over the bath. One challenge you have to be able to lift your leg three feet to get into the bath. Many elderly people would not manage this with ease and as well as being unable to bathe or shower would risk serious injury. The reception and lounge areas retain the old Chateau features. All one can say here is dilapidated, in need of restoration. It feels like they ran out of money creating the rooms. The dining room is relatively attractive but marred by the fact that the doors are scratched and worn. Much clutter around in the corridors too. Breakfast at €18 a total rip off and basic in the extreme. Cucumber slices and tomatoes cut and prepared at least the night before and totally inedible. Little choice and variety of other items. Overall a huge disappointment overpriced and hyped. There are much better properties nearby. If you want a Chateau hotel this is not the one to chose. If you want an Ibis, Premier Inn, Novotel room in a nice building go ahead and book.

6/10 Okay

Wal Leung

Liked: Cleanliness
OK stay but not impressive
The surrounding area was great. Reserved the room with vinyard view, but need to lean outside the window in order to see the vinyard. Room was clean, simple and mordern deco, but not match with the cheteau sytle. Overall the room was comfortable but the experience was not so memorable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous chateau in lovely location
This is a wonderful place - gorgeous chateau overlooking vineyards and the charming town of Meursault. The spa was a nice addition and we actually used it, although we're definitely not spa people. The staff was great - we had an issue when we arrived and they went out of their way to resolve the problem. Our only problem related to the food service. We do not like buffets, partly because we have trouble resisting the temptation to eat too much, so always opt for a continental breakfast. However, we were told we could not eat the continental breakfast in the beautiful dining room - we could eat in our room or in the rather dark, dreary bar area. In addition, when we decided to have a special dinner at the chateau, we were told dinner was not available that night. Like many European restaurants, they close down on Sunday (Monday also I believe). I thought this was disappointing for a high quality hotel.

10/10 Excellent

Ben, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique experience at an 11th century chateau
We only stay at this hotel for 1 night and regretted not staying longer. We arrived at the chateau by taxi from Beaune train station and we were greeted by a very friendly "butler-like" staff. He suggested a few things to do nearby, lent us two bikes to get around with, gave us two vouchers for a wine tasting session at Chateau de Pommard, and arranged a tour around the chateau with the owner. The current owner bought the chateau in 2009 and restored it to its current state in 2012. The hotel rooms are very modern with excellent views to the nearby vineyard during the day and plenty of stars at night. The owner prefers to keep certain parts of the chateau close to its original character, thus the front desk, bar and dining areas still retains the original woodwork, paintings and floors. The owner went through the history of the chateau with us during our guided tour, and was very friendly and cares about our experience. The chateau also has a swimming pool, jacuzzi and spa facilities; we only used the jacuzzi for our short stay. Breakfast did cost extra, but the food quality was very good.

10/10 Excellent

Catherine H, Orange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
A beautiful chateau set in the vineyards of Meursault with gorgeous rooms , exquisite linens, comfortable beds ,a spa and a fantastic restaurant . What a find in Burgundy.