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"We had a comfortable room with a patio overlooking the Douro River. Staff very friendly. The only negative from our point of view was the window from the shower into the room. The botton 2/3 rds are translucent and upper 1/3 clear. If a light is turned on in bathroom bedroom is lit up as well . Also the obvious privacy issues. Other than the the room , hotel , staff, bar and restaurant are great."

"Lovely stay. Beautiful room and great location."

"Beautiful, new stylish and clean room"

"Staff were very friendly and accommodating "

"Its up on a hillside as most in the valley, and there are a lot of steps, and you need a car to reach the restaurant. The restaurant marked the items that were glutenfree, etc, but had no ready solution for gluten and lactose free. Breakfast was fine. View superb!"

"Very friendly during arrival. Room was spacious and inviting. Staff opened up breakfast for us a little early because we had an early departure on the day we left. Very nice of them "

"The property was what we hoped. The issue we had was not typical but it maybe worth noting. After our stay we noticed we had left an expensive jacket behind. After many failed attempts to reach the hotel we have accepted the loss. After unanswered emails and lengthy times on hold and finally speaking to someone we were asked to call back the next day. We followed their direction and called the next day. Unfortunately that was the last time we had any communications with the hotel. We called many different times of the day to be put on hold then never answered. The hotel was not busy at all due to low season. We felt this was a chance to provide an exceptional service when it was really needed. The Douro Scala failed. Our request seemed beyond their capabilities. We simply needed to talk with someone. "

"Great hotel in a picture perfect little village. The staff was very friendly and helpful."

"We chose the wine barrel room and it was a great experience "