4/10 Poor
Diane
5 Nov 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses.
Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals.
The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.
Diane
Stayed 5 nights in Oct 2025