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Reviews of Hotel Merida

2.5 out of 5
Hotel Merida
Calle 60 #491-B, Entre 55 y 57, Mérida, YUC

Reviews

8.4

Very good

Rating 10 - Excellent. 274 out of 641 reviews" "
Rating 8 - Good. 240 out of 641 reviews" "
Rating 6 - Okay. 82 out of 641 reviews" "
Rating 4 - Poor. 25 out of 641 reviews" "
Rating 2 - Terrible. 20 out of 641 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Victor M.

Disliked: Amenities
Liked the location. Did not like lack of elevator; although only two floors stairs very inconvenient. Lack of good lighting in bathroom. Terribly noisy rooms.
Stayed 18 nights in Apr 2024

6/10 Okay

Dulce

Travelled with family
The hotel was in a great location. The staff was incredibly nice. However the hotel is old and could benefit from updates/remodeling.
Stayed 1 night in Mar 2024
Response from Hotel Merida on 23 Mar 2024
Hello Dulce, we are pleased to know that you enjoyed our location and our facilities :). We appreciate your comments and evaluation of our services. Kind regards.

8/10 Good

Millard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming old hotel is located in the heart of the historic town center of Merida without breaking the bank. Convenient parking two doors away and a small pool to cool off after a hot day. Enjoyed four days at this hotel and would stay there again in the future.
Stayed 4 nights in Feb 2024
Response from Hotel Merida on 4 Mar 2024
Hello, we are pleased to know that you enjoyed your stay, we hope to see you soon :) We appreciate your comments and appreciation of our services. Greetings.

6/10 Okay

Loreli, sun prairie

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Merida on 5 Mar 2024
Agradecemos la valoración a nuestros servicios. Saludos.

8/10 Good

Donna

Travelled with group
Liked: Staff & service
Convient location, good value, helpful staff. Could use some touch ups (e.g.uneven tiles in the halls).
Stayed 2 nights in Feb 2024
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

2/10 Terrible

Larisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The room failed to meet expectations on multiple fronts – not only did it lack furniture, but the sheets and pillowcases were stained. To compound matters, the phone was nonfunctional, we had to navigate the TV using two remotes. Moreover, the absence of a mosquito net on the small bathroom window resulted in an uncomfortable encounter with mosquitos. Faced with these issues, we made the decision to switch hotels after enduring two nights of inconvenience.
Stayed 6 nights in Feb 2024
Response from Hotel Merida on 4 Mar 2024
Hello, we are sorry that you did not feel comfortable with us, we took note of your comments. We appreciate your comments and evaluation of our services. Greetings.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

8/10 Good

Jiro

Liked: Property conditions & facilities
Nice hotel good location
Stayed 1 night in Feb 2024
Response from Hotel Merida on 4 Mar 2024
Hello, we are pleased to know that you enjoyed your stay, we hope to see you soon :) We appreciate your comments and appreciation of our services. Greetings.

4/10 Poor

jose

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

10/10 Excellent

Edgar

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

8/10 Good

Regina

Stayed 1 night in Jan 2024
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

8/10 Good

Regina

Stayed 1 night in Jan 2024
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

ciara

Stayed 1 night in Dec 2023
Response from Hotel Merida on 22 Feb 2024
Agradecemos su valoración a nuestros servicios. Saludos

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was just what we needed for a short trip to Merida, very clean, but did pickup lots of noisefromcentro
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location and friendly staff.
Stayed 9 nights in Oct 2023
Response from Hotel Merida on 8 Nov 2023
Hola Juan Felipe, agradecemos sus comentarios y valoración a nuestro servicio :) . Saludos cordiales.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Oct 2023
Response from Hotel Merida on 17 Oct 2023
Hola Debra, agradecemos sus comentarios y valoración a nuestros servicios. Saludos.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Merida on 17 Oct 2023
Agradecemos su valoración a nuestros servicios. Gracias por hacernos saber. Saludos.

8/10 Good

Stephanie

Stayed 2 nights in Sep 2023
Response from Hotel Merida on 22 Sept 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Lucila Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Aug 2023
Response from Gracias por alojarte aquí on 25 Aug 2023
Gracias por su comentario, nos alegra saber que su estancia fue de su agrado. Esperamos que vuelva a visitarnos, estaremos encantados de recibirle. ¡¡Saludos!!

6/10 Okay

Irma

Travelled with family and small children
The room is basic and outdated. Towels are very limited. We had to ask, actually beg, for towels. The location was good.
Stayed 2 nights in Jul 2023
Response from Hotel Mérida on 11 Aug 2023
Good afternoon Irma We value the time you spent sharing your stay experience, we apologize to those inconveniences that arose. We will continue working to provide a better service. Greetings!

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel is always attentive and respectful. Out room was clean and quite. We've stayed here teo time already and I have no complaints
Stayed 2 nights in Jul 2023
Response from Hotel Mérida on 11 Aug 2023
Thank you for your comment, We are glad to know that your stay was to your liking. We hope to visit us again, we will be happy to receive you. Greetings!!

6/10 Okay

Carlos

Liked: Staff & service
I stayed 2 nights, the hotel and room is relative to the price. No frills. The room was basically clean. There were no hand towels. The AC was a bit noisy. The breakfast at the cafe is good. Location is good. All-in-all for a short stay is ok.
Stayed 2 nights in Jul 2023
Response from Hotel Mérida on 11 Aug 2023
Good morning Your message is appreciated as it will help us improve our service, it has been a pleasure to have you at home will be a pleasure to visit us again. Greetings!

8/10 Good

Michael J

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Great location.
The location is excellent, plus free parking just a couple doors down. Right between the main squares with lots of activities and places to eat and shop. Hotel was quiet. AC worked well, which is very important in Merida. My disappointment was with some of the staff. Some were helpful, but a lot sat behind the desk playing on their phones. When I checked in, the toilet in my room was not clean at all. I needed to get to a meeting shortly after checking in, so I left and told the front desk. When I got back at least four hours later, it had not been cleaned. I asked the bell hop to bring me cleaning supplies, and I cleaned it myself. The same bellhop gave me the wrong time for the Mayan ball game exhibit in the square, so I missed it. Overall, it was just a lack of being attentive by staff with some exceptions of a couple who were quite helpful.
Stayed 4 nights in Jun 2023
Response from Thank you for staying here on 25 Aug 2023
We will continue working to provide a better service. Greetings!

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2023
Response from Hotel Merida on 3 July 2023
Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

6/10 Okay

RICARDO

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2023
Response from Hotel Merida on 3 July 2023
Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had issues with the toilet. Wasn’t flushing out
Stayed 8 nights in May 2023
Response from Hotel Merida on 3 July 2023
Hola Verónica, gracias por alojarte con nosotros :) . Tomos nota de su reporte y trabajaremos en ello. Agradecemos sus comentarios y valoración a nuestro servicio. Tu opinión es muy importante.

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Hotel Merida on 27 Mar 2023
Hola Karla, agradecemos la valoración de nuestro servicio. Gracias por dejarnos saber. Saludos cordiales.

6/10 Okay

Robert

Stayed 1 night in Mar 2023
Response from Hotel Merida on 27 Mar 2023
Hola Robert, agradecemos la valoración de nuestro servicio. Gracias por dejarnos saber. Saludos cordiales.

6/10 Okay

Abellfrank

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Hotel Merida on 27 Mar 2023
Hola Abelfrank, agradecemos la valoración de nuestro servicio. Gracias por dejarnos saber. Saludos cordiales.

10/10 Excellent

Dexter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything. Staff was very friendly.
Stayed 3 nights in Feb 2023
Response from Hotel Merida on 27 Mar 2023
Hola Dexter, agradecemos sus comentarios y evaluación de nuestro servicio. Gracias por dejarnos saber. Saludos cordiales.

8/10 Good

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The staff were very helpful and friendly. The room was very nice and clean. The bathroom was a bit small without much room to put anything, but we managed. Location was fabulous. Everything you needed for a stay in the city. Booked excursions from there as well.
Stayed 3 nights in Feb 2023
Response from Hotel Merida on 27 Mar 2023
Hello Elaine, we appreciate your comments and assessment of our service.We will be working on improving our quality and service. Thanks for letting us know. Kind regards.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Amenities
Toilet plugged up immediately. No soap, no hand towels. No reading light, just a dim light high up near the high ceiling. Bathroom smelled ancient and moldy. The room was full of tiny 'tiger' mosquitos that had a vicious bite that was painful for 40 minutes. I was bitten many times through a miserable night. 'Cheesecake' in the coffee shop was a kind of semi-solid foam that had never seen a cow. The 'swimming pool' is one stroke in length. Plenty of hot water though.
Stayed 1 night in Feb 2023
Response from Hotel Merida on 27 Mar 2023
Hello Melissa, we appreciate your comments and assessment of our service. We regret that you did not have a pleasant stay with us. We will be working on improving our quality and service. Thanks for letting us know. kind regards.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to Centro, so many locations are walkable. Rooms were very clean and relatively quiet considering closeness to the street. Beds were very, very, very firm. Parking was available nearby. The pool was chilly but pleasant when we needed a cool-down. Restaurant/coffee shop in the building was pricey and we didn't experience good service, but the Restaurant directly across the street was excellent.
Stayed 9 nights in Jan 2023
Response from Hotel Merida on 27 Mar 2023
Hello Jeff, we appreciate your comments and assessment of our service. Thanks for letting us know. Kind regards.

6/10 Okay

Melody

Stayed 1 night in Jan 2023

6/10 Okay

ANGELICA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I love the location but the service can be better. They didn’t explain me about the shower and the phone.
Stayed 6 nights in Jan 2023
Response from Hotel Merida on 28 Jan 2023
Hello, we appreciate that you have stayed with us :) . We are pleased to know that you enjoyed your stay and that our location was useful for you to visit our city. We take and appreciate your comments and your assessment of our service. Best regards.

6/10 Okay

salvador del

Stayed 5 nights in Jan 2023

10/10 Excellent

yadira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the home from the Disney movie Encanto. It’s open setting so it’s beautiful to see the outside especially when you get the pool view. January weather was perfect not hot yet chilly in the morning and the afternoon so it was extremely convenient since it’s a block away from downtown! Gift shops, restaurants are all very close by!
Response from Hotel Merida on 19 Jan 2023
Hello, we are pleased to know that you enjoyed your stay with us, the building is beautiful, full of a lot of history that invites you to take a trip to the past with an excellent location. We appreciate your comments and your assessment of our service :) . We look forward to your future visit to our city. Sincerely.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place! We were fortunate enough to have stayed in the sole room with a balcony. The view is excellent for having a glass of wine and seeing the people and cars pass by. The area is not too noisy so you can rest easy in the king bed. The staff was very friendly and accommodating. I would definitely stay at Hotel Mérida again.
Response from Hotel Merida on 19 Jan 2023
ello, we are pleased to know that you enjoyed your stay with us, the view from that place is wonderful, full of a lot of history that invites you to take a trip to the past. We appreciate your comments and your assessment of our service :) . We look forward to your future visit to our city. Best regards.

10/10 Excellent

Z R

Stayed 2 nights in Dec 2022
Response from Hotel Merida on 13 Jan 2023
Hola, agradecemos su valoración a nuestro servicio nos complace saber que fue de su agrado :) . saludos cordiales.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Hotel Merida on 13 Jan 2023
Hola María, agradecemos su tiempo en valorar nuestro servicio :) . Saludos.

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ping

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is inside a dedicated parking lot very close to the hotel. Safe and convenient.
Stayed 1 night in Dec 2022
Response from Hotel Merida on 13 Jan 2023
Hello, thank you for your evaluation and comment. We are pleased to know that you enjoyed the parking lot and that it was useful to you. Best regards.

6/10 Okay

Sylvia

6/10 Okay

Mayra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front desk staff are friendly, the housekeeping people very noisy. the hotel is an icon, great location...but the amenities are poor, sheets very old, the room smells old, poor lighting an the shower was broken, si when I showered, literally all the restroom it floods.
Stayed 5 nights in Nov 2022
Response from Hotel Merida on 9 Dec 2022
Thanks for staying here! Your opinion is very important for us. We are glad that you liked the service. We will work on improving the points you tell us. Thanks for letting us know. Greetings.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Robert, Savannah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in a great location, close to everything. Staff are helpful and friendly. Rooms could do with a little work, but fair for the price. Overall a really nice stay
Stayed 7 nights in Aug 2022
Response from Hotel Merida on 1 Sept 2022
Thank you for taking a few minutes to rate us. Your opinion is very important to us. We are pleased to know that you had a good stay with us :) . Greetings and have a great day.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico hotel
Muy bonito hotel, Excelente ubicación, habitaciones limpias y el personal muy amable.. Sin duda me volvería a hospedar aquí mismo ..
Stayed 4 nights in Aug 2022
Response from Hotel Merida on 22 Aug 2022
Gracias por tomarse unos minutos para valorarnos. Su opinión es muy importante para nosotros, nos complace saber que tuvo una buena estancia :) . Esperamos verles pronto. Saludos

4/10 Poor

Marco

Stayed 15 nights in Jul 2022

8/10 Good

Jessica, Aurora

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. However, if you drive a 12 passenger van you will not be able to park in the hotel's free parking. You will have to walk 2 blocks and can only park 8pm-8am otherwise you need to pay.
Stayed 2 nights in Jul 2022
Response from Hotel Merida on 18 July 2022
Thank you for taking a few minutes to rate us. Your opinion is very important to us, unfortunately the capacity of the parking lot with which we have an agreement, does not have the capacity to accommodate trucks, buses or large cars, only compact cars, but nevertheless we offer a parking option where if it has this capacity to accommodate large cars, which is indicated at the time of check-in in order to continue offering the parking service. Again we are sorry for what happened during your stay, we will continue to work on improving. Greeting