Exterior

Reviews of Holiday Inn Express Merida Centro

3 out of 5
Holiday Inn Express Merida Centro
Calle 60 No. 491, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 901 reviews" "
Rating 8 - Good. 252 out of 901 reviews" "
Rating 6 - Okay. 92 out of 901 reviews" "
Rating 4 - Poor. 34 out of 901 reviews" "
Rating 2 - Terrible. 17 out of 901 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Revenue Manager on 3 May 2024
¡Gracias por su calificación!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Revenue Manager on 3 May 2024
¡Hola, gracias por brindarnos su tiempo en calificar nuestros servicios!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 7 nights in Feb 2024
Response from Revenue Manager on 22 Mar 2024
¡Muchas gracias por compartir su calificación!

10/10 Excellent

ERIKA FABIOLA

Stayed 3 nights in Jan 2024
Response from Revenue Manager on 29 Jan 2024
Muchas gracias por su calificación

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Revenue Manager on 29 Jan 2024
Muchas gracias por su calificación

10/10 Excellent

E Monne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel were attentive and kind. They promptly addressed our requisitions.
Stayed 3 nights in Dec 2023
Response from Revenue Manager on 29 Jan 2024
¡Hola! Gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio y de calidad para todos nuestros huéspedes durante toda su estadía. Saludos

10/10 Excellent

Norma, New Lenox

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only noise is from city street workers hammering early at 7:30am too early .
Stayed 3 nights in Jan 2024
Response from Revenue Manager on 29 Jan 2024
Gracias por compartir su experiencia con nosotros, nos complace saber que gran parte de su estancia fue agradable, y sin duda, tomaremos en cuenta sus comentarios para futuros proyectos y poder mejorar día con día. Gracias

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good service
Stayed 1 night in Jan 2024
Response from Revenue Manager on 24 Jan 2024
¡Hola! Gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio y de calidad para todos nuestros huéspedes durante toda su estadía. Saludos

8/10 Good

Marcos, Tracy

Stayed 2 nights in Jan 2024
Response from Revenue Manager on 24 Jan 2024
Muchas gracias por compartir sus experiencias en nuestra propiedad, nos agrada saber que tuvo una buena estadía, sin embargo, pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los días, de esta manera podremos brindar un excelente de servicio y de calidad en el futuro.

8/10 Good

Begonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Revenue Manager on 24 Jan 2024
Muchas gracias por compartir sus experiencias en nuestra propiedad, nos agrada saber que tuvo una buena estadía, sin embargo, pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los días, de esta manera podremos brindar un excelente de servicio y de calidad en el futuro.

6/10 Okay

Nadia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room we booked promised a "city view." Our room was on the first floor and the window opened to a skinny shaft of concrete that let in very little natural light and featured absolutely no view. Also there was no fridge in our room. We could not keep drinks cool or food overnight. The staff were polite and friendly, but the the lack of amenities make theproperty itself is not worth staying at. The "swimming pool" was ice cold – not there for swimming, just for looks.
Stayed 5 nights in Jan 2024
Response from Revenue Manager on 24 Jan 2024
Muchas gracias por compartir sus experiencias en nuestra propiedad, nos agrada saber que tuvo una buena estadía, sin embargo, pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los días, de esta manera podremos brindar un excelente de servicio y de calidad en el futuro

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, room comfort
Très bien situé, personnel très sympathique mais à chaque fois qu’on demandait quelque chose la réponse était: 10-15 minutitos(10-15 petits minutes) qui se transformaient en 30-45 et un couple des fois pas de réponse à la demande. On peut trouver mieux ailleurs pour le même prix.
Stayed 4 nights in Dec 2023
Response from Revenue Manager on 24 Jan 2024
Merci beaucoup d'avoir partagé vos expériences dans notre propriété, nous sommes heureux de savoir que vous avez passé un bon séjour, cependant, cela aurait pu être mieux et nous sommes heureux que vous partagiez vos commentaires avec nous et que vous les utilisiez pour continuer à nous améliorer chaque jour , de cette manière, nous pouvons offrir une excellente expérience, un service et une qualité à l'avenir.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Revenue Manager on 24 Jan 2024
Muchas gracias por compartir sus experiencias en nuestra propiedad, nos agrada saber que tuvo una buena estadía, sin embargo, pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los días, de esta manera podremos brindar un excelente de servicio y de calidad en el futuro.

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtonw location and the hotel staff was friendly. Clean and great breakfast.
Stayed 6 nights in Dec 2023
Response from Revenue Manager on 23 Dec 2023
Thank you for sharing your experience with us, we are pleased to know that much of your stay was pleasant, and without a doubt, we will take your comments into account for future projects and be able to improve day by day. Thank you

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 7 nights, every body was very friendly, room was kept clean, beds are comfortable, good breakfast.
Stayed 7 nights in Nov 2023
Response from Revenue Manager on 23 Dec 2023
Hello! Thank you for sharing your experience with us, we are happy to know that your stay was wonderful, we take into account each comment, it helps us motivate us to continue offering good and quality service to all our guests throughout their stay. Greetings

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
restaurat
Stayed 4 nights in Nov 2023
Response from Revenue Manager on 23 Dec 2023
Thank you for sharing your experience with us, we are pleased to know that much of your stay was pleasant, and without a doubt, we will take your comments into account for future projects and be able to improve day by day. Thank you

10/10 Excellent

Shelly

Stayed 1 night in Nov 2023
Response from Revenue Manager on 23 Dec 2023
Gracias por compartir su calificaciónSaludos

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del Personal, amables y eficientes, habitacion bonita, limpia y comoda . Ubicación Excelente. Me encanto el hotel . Desayuno delicioso. Regresaria en mi próximo viaje a Merida .
Stayed 1 night in Nov 2023
Response from Revenue Manager on 16 Nov 2023
¡Hola! Gracias por compartir sus comentarios con nosotros, agradecemos mucho su participación al brindar su experiencia en nuestro hotel, nos motiva a seguir ofreciendo un buen servicio y de calidad. Saludos

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Revenue Manager on 25 Oct 2023
Hola, gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Great location, close to restaurants, shops amenities, the hotels is clean and the employees are friendly.
Stayed 5 nights in Oct 2023
Response from Revenue Manager on 25 Oct 2023
Hola, gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Revenue Manager on 25 Oct 2023
Hola, gracias por compartir sus comentarios con nosotros, agradecemos mucho compartir su experiencia en nuestro hotel, nos motiva a seguir ofreciendo un buen servicio. Saludos

10/10 Excellent

ROGELIO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is clean you personal is nice
Stayed 4 nights in Sep 2023
Response from Revenue Manager on 25 Oct 2023
Gracias por compartir su experiencia con nosotros, nos complace saber que gran parte de su estancia fue agradable, y sin duda, tomaremos sus comentarios para futuros proyectos y poder mejorar dia con dia. Gracias

10/10 Excellent

Armida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and convenient!
Stayed 1 night in Sep 2023
Response from Revenue Manager on 27 Sept 2023
Hola, gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Revenue Manager on 27 Sept 2023
Hola, gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Revenue Manager on 27 Sept 2023
Muchas gracias por compartiri sus expriencias en nuestra propiedad, nos agrada saber que tuvo una buena estadia, sin embargo pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los dias

6/10 Okay

Blanca

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place meets basic needs including food, rooms have AC, good location. However if you are looking for a nicer place with room service this is not the best place to stay. The place is outdated, only meets basic needs. I would recommend staying here 1-2 nights the most.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Centro Histórico on 8 Aug 2023
Hello, We are sorry that we did not satisfy your needs completely, we hope to receive you again and show you our improvements

6/10 Okay

Blanca

Stayed 5 nights in Jul 2023
Response from Revenue Manager on 27 Sept 2023
Muchas gracias por compartiri sus expriencias en nuestra propiedad, nos agrada saber que tuvo una buena estadia, sin embargo pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los dias

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
I like that is in a convenient area. I would like you to include parking.
Stayed 3 nights in Jul 2023
Response from Holiday Inn Express Centro Histórico on 8 Aug 2023
We appreciate your comments, we hope to see you again and continue offering a good service to you and have improved further.

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service
The only thing I did not like was the smell by the pool area. There was a bad smell. The breakfast was good. The rooms were clean and the shopping/dining options surrounding the area were great.
Stayed 3 nights in Jun 2023
Response from martha on 26 June 2023
Thank you very much for your comment, they are valuable, we are working on itI am glad that you enjoyed your staymartha

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed six nights and had a great stay. The historic area around the hotel is very walkable and there were lots of free events in the evening at the nearby plazas and parks. The children enjoyed the pool and we all really liked the breakfast.
Stayed 6 nights in May 2023
Response from Martha on 5 June 2023
Dear Mr ROBERT Thank you for taking the time to tell us about your experience You should know that your opinion is very valuable to us. We use feedback like yours to continually make changes to our brand to improve our guest experience. We hope you will give us the opportunity to serve you again in the future. Martha Osorio

10/10 Excellent

Rafael

Stayed 3 nights in May 2023
Response from Martha on 1 June 2023
"Estimado Rafael Gracias por dedicarnos parte de su tiempo para hablarnos acerca de su experiencia en nuestro hotel.Debe saber que su opinión es muy valiosa para nosotros. Utilizamos opiniones como la suya para hacer cambios continuamente en nuestra marca con el objetivo de mejorar la experiencia de nuestros huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service and food was great
Stayed 7 nights in May 2023
Response from martha on 31 May 2023
chas gracias por su comentario! Nos alegra que hayas disfrutado nuestro hotel

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in the heart of Merida, this place is very accessible to walk around Centro.
Stayed 1 night in May 2023
Response from martha on 26 May 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,martha

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast was delicious
Stayed 1 night in May 2023
Response from martha on 22 May 2023
estimado Sr Ulises"Muchas gracias por su opinión sobre nuestro hotel. Me complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece mucho, por lo que valoramos sus comentarios. Esperamos que nos visite de nuevo. Si hay algo en lo que pudiera ayudarle, no dude en ponerse en contacto conmigo, estaré encantada de poder apoyarle en lo que necesite.

6/10 Okay

HAZEL

Business traveller
Disliked: Amenities
El hotel esta super bien ubicado en el Centro de Merida. El cuarto y la cama del Holiday son una delicia pero estoy super decepcionada de las toallas que usan en los baños. Estaban regastadas, deshilachadas, gastadas, percudidas La verdad que dan un mal aspecto y para ser una cadena no deberian ponerse en cochinadas por cambiar toallas. Deberian ya quitar las toallas y poner nuevas. Eso me decepciono.
Stayed 2 nights in Apr 2023
Response from Martha on 3 May 2023
señorita Hazel siento mucho los de las toallas ya estamos trabajando en los cambios ojala que nos de la oportunidad de servirle nuevamente

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small room in the back section of the hotel with a window to a wall. I have statyed several times and the rooms were better in the other section.
Stayed 1 night in Apr 2023
Response from Martha on 3 May 2023
sus comentarios son valioso lo tomamos en cuenta para mejorar las asignaciones esperemos verle pronto !

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service
Communication is the biggest issue.
Stayed 7 nights in Apr 2023
Response from martha on 3 May 2023
gracias por su comentarios trabajamos en la comunicación con nuestro staff

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very attentive
Stayed 2 nights in Mar 2023
Response from Holiday Inn Express Centro on 24 Apr 2023
Le agradecemos nos comparta su opinion en el hotel. Esperamos recibirlo proximamente.

8/10 Good

Cesar Abigail

Stayed 2 nights in Mar 2023
Response from Holiday Inn Express Centro on 24 Apr 2023
Le agradecemos nos comparta su opinion en el hotel. Esperamos recibirlo proximamente.

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2023
Response from Alison-Sells on 31 Mar 2023
Thank you for sharing your experience at the hotel. We hope to have you again so that you continue to enjoy a good stay

10/10 Excellent

Jennifer, Quincy

Stayed 4 nights in Mar 2023
Response from Holiday Inn Express Centro Histórico on 24 Apr 2023
HolaBuen dia, gracias por su reseña Saludos

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friend and I stayed there for a week. The entire staff is super friendly and very helpful. We love their property. The breakfast was full of Mexican, culture and variety. It was delicious. The towels could be softer. But everything else was amazing! I highly recommend staying at this location in Merida Mexico.
Stayed 6 nights in Mar 2023
Response from Alison-Sells on 27 Mar 2023
We thank you for sharing your experience at the hotel. We are pleased to know that you had a good stay. We hope to be able to serve you again in the future.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
We had a super stay at the Holiday Inn Express in Merida. It was in a perfect location. We were near the major attractions and parks. Excellent restaurants just short walks from our door. The pool was super refreshing on the high 90 degree days. Breakfasts were awesome! One of the housekeepers made us charming towel origami! Thumbs up.
Stayed 14 nights in Feb 2023
Response from Alison-Sells on 27 Mar 2023
We thank you for sharing your experience at the hotel. We are pleased to know that you had a good stay. We hope to be able to serve you again in the future.

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable distance to everything you need. The rooms are big, comfortable, and very clean with a safe box. Great daily breakfast and friendly staff. Very recomendable.
Stayed 7 nights in Mar 2023
Response from Alison-Sells on 14 Mar 2023
Thank you very much for sharing your experience at the Holiday Inn Express Mérida Centro hotel, we are pleased to serve you, we hope you visit us again so that you can continue to enjoy the beautiful city.

10/10 Excellent

Aurelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location! Pleasant stuff.
Stayed 2 nights in Mar 2023
Response from Alison-Sells on 9 Mar 2023
We appreciate your comment, we hope to visit us again, it is an honor for us to serve you.

8/10 Good

LAURA, sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to center! Breakfast could be improved a bit,we had to ask for coffee because they were out about 3 different days
Stayed 7 nights in Feb 2023
Response from Alison-Sells on 6 Mar 2023
Thank you for sharing your opinion, we are pleased to know that he had a good stay with us. We hope to visit us soon to continue enjoying this beautiful city.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the Cathedral and plaza. There were lots of options around to eat and shop, as well as sites to visit. The staff was friendly and helpful. The hotel was hard to find and it was difficult to find a place to park to unload our luggage.
Stayed 1 night in Feb 2023
Response from Alison-Sells on 2 Mar 2023
Thank you for sharing your opinion, we thank you for choosing us and we hope you had a good stay.

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 5 nights in Feb 2023
Response from Alison-Sells on 28 Feb 2023
Muchas gracias por compartirnos su opinión, esperamos pronto nos visite para que siga disfrutando de su estadía.Será un placer para nosotros poder servirle.

10/10 Excellent

Juan Carlos

Stayed 3 nights in Feb 2023
Response from Alison-Ventas on 10 Feb 2023
Gracias por compartirnos su experiencia en el hotel, nos complace poder servirle. Esperamos vuelva pronto para seguir disfrutando de esta bella ciudad.

4/10 Poor

Dwayne, Port Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property, but they always put me in the back with no window or view. Also no fridge in room. They advertise smoking rooms, but they dont have any smoking nowhere on the property.
Response from Alison-Sells on 23 Jan 2023
Thank you for sharing your opinion on the holiday inn mérida centro historico