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"Very courteous people"

"Amazing and more!!!! Great hotel and staff that makes you feel pamper every day. I forgot a package and Damian from concierge was so nice that started asking who was going to Cancun to help me. Thanks so much"

"Enjoyed the comfy beds and beautiful views"

"Breakfast is not ok. They have rules where breakfast is "continental" not complete breakfast...totally absurd. You either have breakfast buffet or not....they cheat you by offering breakfast that is only 1 cup of coffe and a piece of bread instead of breakfast un less you pay 220 pesos extra 15 usd that the buffet quality really does not sifice what you expect.....terrible breakfast policy. "Breakfast included" should say "1 cup of coffe included" no breakfast included really....cheaters"

"Staff is friendly, good location, pillows are good and so our sheets, but the towels are horrible"

"I have been requesting a refund from you for our unused third night at this hotel due to the bites I received while sleeping and the strong evidence of bedbugs in both beds in both of our 2 rooms. This was entirely unacceptable and I deserve a refund. Who would stay in such a hotel for another night?"

"Friendly staff, nice buffet breakfast, clean & comfortable room, recommended!"

"rooms were very clean and comfortable and the staff were very accomodating would come back "