Lobby
Check availability

Reviews of Fuente Mayor Hotel Ciudad de Mendoza

3.5 out of 5
Fuente Mayor Hotel Ciudad de Mendoza
Espejo 565, Mendoza, Mendoza

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 163 reviews" "
Rating 8 - Good. 67 out of 163 reviews" "
Rating 6 - Okay. 22 out of 163 reviews" "
Rating 4 - Poor. 9 out of 163 reviews" "
Rating 2 - Terrible. 4 out of 163 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ariel

Travelled with family
Disliked: Property conditions & facilities
Notbenought staff, rooms too small. Very poor service
Stayed 1 night in Mar 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price! Cleanliness could be slightly improved but felt safe and staff was nice.
Stayed 3 nights in Jan 2024

8/10 Good

Wendy

Stayed 3 nights in Jan 2024

10/10 Excellent

RENATA GRAÇA

Stayed 4 nights in Jan 2024

6/10 Okay

kwok wai arthur

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Stayed 5 nights in Jan 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Viviana

Stayed 2 nights in Nov 2023

8/10 Good

maria p

Stayed 3 nights in Nov 2023

4/10 Poor

sarah

Stayed 7 nights in Sep 2023

6/10 Okay

Fabio Anjos

Stayed 4 nights in Sep 2023

4/10 Poor

Cid Pereira

Stayed 2 nights in Sep 2023

4/10 Poor

Vagner

Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Not as good as expected
Breakfast wasn’t as good as we’d expected and several things were broken in the bathroom. Also, in a room next to the stairs was noisy.
Stayed 4 nights in Mar 2023

10/10 Excellent

Sima

Travelled with family
Liked: Amenities, property conditions & facilities
In the Center of Mendoza

6/10 Okay

Derek

Disliked: Cleanliness, property conditions & facilities
Sufficient, but not particularly clean
Service at the front desk varied significantly; one person was very friendly, the woman when we arrived for check in was not. The main issue was with the floors for the room; they were disgusting. All hard floors and obviously not cleaned with any frequency. The amount of dirt on my feet was nasty after walking around in the room. Also, the items in the fridge aren’t free, but I didn’t see that posted anywhere in the room - let alone the prices. Next time I’d pay a little more to stay somewhere a bit nicer.
Stayed 1 night in Nov 2022

6/10 Okay

Alan

Stayed 4 nights in Nov 2022

2/10 Terrible

Matthew

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Hotel lobby smelled terrible... like car air freshener and the rooms werent clean at all (stepped on a toenail, sticky bathroom floors, no covers on the duvet, someone else's hair in the linen, dirty towels). Made me appreciate every other hotel/airbnb on this trip around Argentina.

8/10 Good

Amalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, parking near
Stayed 2 nights in Jun 2022
Response from Fernando on 17 June 2022
Estimada Amalia, Muchas gracias por haber elegido Hotel Fuente Mayor Ciudad de Mendoza. Esperamos nos visite en el futuro. Saludos cordiales,

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had largely pleasant stay. The breakfast was very good and although you were asked to book in for a 45 minute time slot, the staff still had difficulty keeping the buffet supplied. That meant that you could arrive and find there were no cleared tables nor was there food available if you didn't want something sweet. The swimming pool area was very nice and there were tables outside there where you could eat if the weather was pleasant. The staff spoke English and were helpful. The location is very good for walking and also is right close to the ticket office for the hop on hop off bus. If you have cash buy your tickets there. For us the major downside was that we had specifically chosen the 'Pay the Hotel' option in Expedia when we booked only to discover that our credit card had been charged as soon as we booked. When we went down to pay the night before we were leaving (we had a early morning flight) we were told what had happened. We showed them the reservation booking that clearly said we were to pay at the hotel and they acknowledged that it was their mistake however, for reasons that we cannot understand it was apparently simply impossible for them to reverse the charges and let us pay in cash. This effectively doubled our cost of the stay because of the exchange rate system in Argentina. We contacted Expedia and they were NO help and their site still says you can pay at the hotel. Buyer Beware. Two bottles of wine were not sufficient compensation for this mistake.
Stayed 2 nights in Jan 2022
Response from Ricardo on 2 Feb 2022
Estimado Huésped. Le agradecemos mucho sus comentarios. Es lamentable para la empresa el error cometido con tarjetas desde el exterior debido a los problemas cambiarios de nuestro país. Esperamos que pronto se solucione y de seguro si contamos nuevamente con su presencia será tratado como VIP. Nuevamente muchas gracias. Atte.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Ricardo on 2 Feb 2022
Estimado Jonathan Muchísimas gracias por dedicarnos unos minutos para comentar y puntuarnos. Nos ayuda en nuestro crecimiento. Lo esperamos pronto. Atte.

10/10 Excellent

JOE, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and location. Had great help at the desk and we needed it because our Spanish is muy mal
Stayed 1 night in Mar 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 17 Mar 2020
Estimado Sr Joe, buenos días! Agradecemos sus comentarios. Orgullosos de que nos hayan elegido! Esperamos poder recibirlos nuevamente y pronto!! Los esperamos!

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 2 Mar 2020
Agradecemos su puntuación! Orgullosos de que nos hayan elegido! Esperamos poder recibirlos en otra oportunidad

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - friendly reception staff. English speaking staff. Good choice breakfast.
Stayed 3 nights in Feb 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 25 Feb 2020
Estimado buenos días! Agradecemos sus comentarios. Orgullosos de que nos hayan elegido. Esperamos poder recibirlos nuevamente y pronto! Los esperamos!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 20 Jan 2020
Estimado, agradecemos su tiempo! Orgullosos de que nos hayan elegido.. Esperamos poder recibirlos nuevamente!

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in city center
Well located hotel with a pool and very comfortable. Amazing service from reception team
Stayed 1 night in Jan 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 13 Jan 2020
Estimado Sr Francisco, agradecemos sus comentarios! Orgullosos de que nos hayan elegido, esperamos poder recibirlos nuevamente! Los esperamos!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the location were fantastic. Especially the tall guy at the front desk!!
Stayed 3 nights in Jan 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 11 Jan 2020
Estimado, agradecemos sus comentarios, orgullosos de que nos hayan elegido! Esperamos poder recibirlos nuevamente y pronto! Los esperamos!

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, they have a small but cute pool where you can hang after a hot day.
Stayed 1 night in Jan 2020
Response from HOTEL FUENTE MAYOR CIUDAD on 11 Jan 2020
Estimado, agradecemos sus comentarios, orgullosos de que nos hayan elegido! Esperamos poder recibirlos nuevamente y pronto! Los esperamos!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 23 Nov 2019
Estimado agradecemos sus comentarios! Orgullosos de que nos hayan elegido, esperamos recibirlos nuevamente y pronto! Los esperamos! Gracias

8/10 Good

Tati, Dubai

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
New fantastic property in the very heart of Mendoza, next to Independence Square and the theater. Very comfortable rooms, nice pool, amazing stuff - professional, helpful, very friendly, all the front desk team was amazing. The only disappointing element was the housekeeping, and we read complaints in guests reviews before we booked this hotel but didnt listen. Cleaners dont come unless you ask to clean your room. The day they did clean they left dirty towels in the middle of the room and didnt clean bathroom floor which we found full of hair. They also vacuum the premises next to breakfast area while the breakfast is on so we have to smell the carpet dust. Also cleaners are very noisy on the floors, in the corridors. Its a real shame because otherwise the hotel is so amazing. Just needs to train housekeeping staff on hotel cleaning procedures.
Stayed 4 nights in Nov 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 21 Nov 2019
Estimada, agradecemos sus comentarios, los mismos nos sirven para continuar mejorando día a día, orgullosos de que nos hayan elegido, esperamos recibirlos nuevamente y pronto! Los esperamos! Gracias!

10/10 Excellent

Louise

Stayed 2 nights in Oct 2019

8/10 Good

Hetti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 3 Oct 2019
Estimado, agradecemos que nos hayan elegido! Esperamos recibirlos nuevamente y pronto!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff needs more training. We stayed 4 nights but only requested the room be cleaned 2 times. On both occasions the used towels were removed but no fresh towels replaced them. When we went to bed the last night we discovered the top sheet on the bed was not there. Only the heavy comforter was present. We were too tired at 11pm to request the sheet and were forced to crank up the AC to be comfortable as the weather was warm and just the sheet would have done the job. Breakfast does not start until 7am.
Stayed 3 nights in Sep 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 2 Oct 2019
Estimado muy buenos días! Agradecemos sus comentarios, los mismos nos ayudan para continuar mejorando día a día, esperamos recibirlos nuevamente! GRACIAS

10/10 Excellent

Erika A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location
Excellent location--the hotel is right off of Plaza Independencia, near many bars and restaurants, and lots of shopping and nightlife. The hotel is in great condition, very clean, with a lot of amenities (pool, gym). The breakfast that is included is ok, nothing exceptional. The pillows on the bed were also uncomfortable. Overall though, a great place to stay, definitely worth the price.
Stayed 3 nights in Aug 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 30 Aug 2019
Estimada Sra Erika, agradecemos sus comentarios! Estamos orgullosos de que nos hayan elegido y esperamos recibirlos nuevamente pronto!! Los esperamos! Gracias!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
A nice, small hotel in Mendoza that's located very close to most restaurants and well-known areas around the city. Rooms are comfortable and feel modern. My wife, whose passport was stolen the night prior, just had an issue with the service at the front desk during checkin. It was a bit disappointing that she was looked at with skepticism rather than with empathy when she told them our issue.
Stayed 1 night in Aug 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 29 Aug 2019
Estimado, agradecemos sus comentarios!! Lamentamos la demora en el ingreso, el pedido de documentación es un requisito indispensable para el seguro con el que contamos! Esperamos recibirlos nuevamente y pronto!!Gracias!

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, with an adequate free breakfast. Front desk was a bit unorganized & slow & rooms were a bit loud. No sound proofing around single pane windows in the city centre made for a disrupted sleep.
Stayed 2 nights in Aug 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 23 Aug 2019
Estimado, agradecemos sus comentarios, ellos nos ayudan para continuar mejorando día a día ! Orgullosos de que nos hayan elegido! Esperamos poder recibirlos nuevamente!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near the plaza de independencia and the other plazas surrounding it. Many good restaurants as well.
Stayed 6 nights in Jul 2019
Response from HOTEL FUENTE MAYOR CIUDAD on 13 July 2019
Estimado agradecemos sus comentarios! Orgullosos de que nos hayan elegido!Esperamos poder recibirlos nuevamente!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Staff were lovely and helpful, location is very central close to many good restaurants and start points for tours and the hotel itself was very clean
Stayed 3 nights in May 2019
Response from Gimena on 13 May 2019
We appreciate your comments, we hope we can receive you again!!

6/10 Okay

KCops79, Houston, TX

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I wouldn’t recommend this hotel to a friend and won’t stay there again. Small things like the size of the room, room service (we ran out of the toilet paper the day before departure, asked for a roll, but never got it) & a few other hiccups ruined overall impression. Oh, and they don’t have 24 hour airport shuttle service as advertised on Expedia.
Stayed 3 nights in Apr 2019
Response from Gimena on 7 May 2019
Dear, we appreciate your comments, we will take the same ones to improve day by day.- Regards

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed Mendoza so much we extended our stay at Fuentes twice and the staff were very helpful with that
Stayed 2 nights in Apr 2019
Response from Gimena on 16 Apr 2019
We want to thanks you for your commentaries. We wait for you again!

8/10 Good

Vance, Chicago, IL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with very clean rooms! The rooms lacked amenities such as a soap dish and body lotion, as well as facial tissue and other toiletries. Also, the shower did not have a place to put toiletries if you brought your own. Additional pillows would be nice - to providenonly two standard pillows for a full bed is not ideal. Also the hallways need to the lighted better - they are way too dim for guests to be walking. The free breakfast in the AM was delicious and provided the necessities to start your day off right! The mini gym could use some work - more free weights and a bench would improve it greatly. The staff was friendly for the most part. Overall a nice hotel that only needs slight improvements to make it great!
Stayed 3 nights in Mar 2019
Response from Gimena on 11 Apr 2019
Dear Vance, thanks you for writting us.- We hope to enjoy your stay in our hotel and we gone improve your request.- We wait for you back again!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, especially Belen at front desk who went the extra mile to help us out. Hrest location & excellent breakfast. Would definitely stay again should we get back to Mendoza.
Stayed 2 nights in Mar 2019
Response from Gimena on 11 Apr 2019
We appreciate your comments and your visit to our hotel. Of course wait for you again!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent: patient, helpful, and friendly. The breakfast was full of choices....really good, hot scrambled! The location is super....close to activities but quiet. We were very happy with this choice.
Stayed 4 nights in Mar 2019
Response from Gimena on 11 Apr 2019
We appreciate your comments and your visit to our hotel. We wait for you again!!

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service
It’s newly remodeled but still in the process of falling apart. One elevator appeared to not be functioning properly and had to be shut down over night leaving one tiny elevator for three floors. I arrived at 5pm and had to wait 45 minutes for my room. For the price there are many other options
Stayed 1 night in Mar 2019
Response from Gimena on 11 Apr 2019
We appreciate your comments and your visit to our hotel.Let s work on it.- We wait for you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff , great location, walking distance to variety of places,
Stayed 1 night in Mar 2019
Response from Gimena on 11 Apr 2019
We appreciate your comments and your visit to our hotel. We wait for you again!!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel , nice staff , good location , good brake fast
Stayed 1 night in Mar 2019
Response from NABILA SALOMON on 18 Mar 2019
Thank you for your opinion. Best regards

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again!
The hotel was clean. Most of the staff were friendly. The rooms were small, very clean, the bed linens, pillows and bath towels were great. The breakfast was the best that we had on a 4 week trip.
Stayed 3 nights in Feb 2019
Response from NABILA SALOMON on 16 Mar 2019
Good afternoon !!! Thank you for your opinion !!!! We wait for you again- Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel, central location around the corner from Mendoza’s casino, excellent breakfast and wi-fi, friendly and helpful front desk staff
Stayed 1 night in Feb 2019
Response from Gimena on 11 Apr 2019
We appreciate your comments and your visit to our hotel. We wait for you again!!!

8/10 Good

Zahid

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from NABILA SALOMON on 18 Mar 2019
Gracias por su tiempo y por su opinión.- Saludos Nabila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Gimena on 11 Apr 2019
We wait for you back!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel to stay in. Great service, amazing room, wonderful pool and most of all affordable. They were so nice and they allowed us to check in early which was a big help for us since we had luggage with us. I totally recommend it and I would definitely stay here again.
Stayed 1 night in Feb 2019
Response from NABILA SALOMON on 16 Mar 2019
Good afternoon , Thank you for your opinion ! Best regards !! Nabila