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Reviews of Holiday Inn University of Memphis All Suite, an IHG Hotel

3 out of 5
Holiday Inn University of Memphis All Suite, an IHG Hotel
3700 Central Ave, Memphis, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 358 out of 659 reviews" "
Rating 8 - Good. 168 out of 659 reviews" "
Rating 6 - Okay. 64 out of 659 reviews" "
Rating 4 - Poor. 32 out of 659 reviews" "
Rating 2 - Terrible. 37 out of 659 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Josh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Over 20 cars got their windows busted out over night. Staff was extremely unhelpful about the situation and could care less. Avoid this hotel and stay somewhere with gated parking garage. Tub was rusted and dirty as well.
Stayed 2 nights in Apr 2024

8/10 Good

Cindi

Liked: Cleanliness, staff & service
Property needs updates. Escalator has not worked during multiple stays over the past year Convenient for stays to visit students at U of Memphis however not a first choice due to need for updates.
Stayed 2 nights in Mar 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to walk around the university of Memphis

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Convenient parking and a quiet place, but shabby overall, the door lock was loose and missing at least one screw, and the tub drain was mostly clogged.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great find.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member was kind and and helpful. Made me feel like I was part of the family.
Stayed 2 nights in Mar 2024

4/10 Poor

madhuri

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very outdated. Bathrooms were not great. Toilet didn't work. Overall very old.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the zoo and the botanical gardens. Part of the campus, so educating students how to run hotels. Super nice people. No free breakfast, but a good restaurant. Beautiful old houses in the surrounding neighborhood. Easy to get to the rest of Memphis, such as downtown and Graceland.
Stayed 1 night in Mar 2024

2/10 Terrible

Leslie

Made reservations over 2 weeks ago and when we tried to check in they were full and turned us away. We had to try and find another hotel at 11pm on Saturday night!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, safe area and enjoyed breakfast and dinner there.
Stayed 2 nights in Mar 2024

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice and very polite. It was a really neat property, although it definitely shows its age. Stained carpet, ceilings, shower, toilet, and all the bathroom caulk. Room was fairly clean otherwise, but could tell the rooms could use a thorough vacuuming and dusting. Felt safe at the hotel and had no issues in the parking lot, but would not try walking anywhere. The breakfast was delicious and not at all what you would expect from a hotel. The breakfast staff were all really awesome as well. I booked through Expedia and was incredibly disappointed to discover the hotel had no pool, despite Expedia 's listing saying there was.
Stayed 1 night in Mar 2024

6/10 Okay

Loan, porter ranch

Travelled with group
A/C is controlled and too hot for the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Liked: Cleanliness
Excellent service and super friendly staff.
Stayed 2 nights in Feb 2024

2/10 Terrible

Qinyu, memphis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overbooked and no message for reminding
Stayed 1 night in Feb 2024

2/10 Terrible

Qinyu, memphis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel called us in the last minute for the cancellation due to water issue. But we still don't receive the refund yet
Stayed 2 nights in Jan 2024

2/10 Terrible

Julian

Do not stay here. Worst check in ever. Nobody at the front desk. Nobody answering the phones. Stay away.
Stayed 1 night in Feb 2024

2/10 Terrible

JORGE, MIAMI

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Feb 2024

10/10 Excellent

Britany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ricky

Business traveller
I stay here often for work. Always a great stay. The staff is always very accommodating.
Stayed 1 night in Feb 2024

2/10 Terrible

Ethan

Travelled with family
Disliked: Staff & service
They will over charge you!!
Used Hotels.com rewards to pay for room, but the hotel billed separately and charged MORE than the cost of the room (despite having been paid by Hotels.com). They also charged a $100 deposit and only refunded $70. Got overcharged by over $170. Called the hotel, no answer for days and hotels.com nor corporate will help at all.
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Not bad
The room was great due to the size. It’s hard to find a room that fits my entire family of 6. The room was clean, but not the cleanest I’ve been too. The shower/bathroom needs to be updated. The shower was not the cleanest. There was no sheets, pillows, or blankets for the pull out couch. We went to get some and they gave us 5 sheets and nothing else. They was supposed to bring us up the blankets and never did. We also only had two towels in there and had to go get more. We would probably stay again because we felt safe there and it wasn’t the worst place we’ve ever stayed.
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for pleasant accomodations
The accommodations were very comfortable. The room was spacious and the cost was good. Great location for my purpose. Would stay again.
Stayed 1 night in Jan 2024

8/10 Good

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fair value
Wonderful employees, friendly and helpful. Property is well maintained and in safe area. Shows a bit of age but still graceful. Worst breakfast in years !!! (some sort of watery scambled eggs and dried out solid sausages :-( ). Would stay again but eat elsewhere !!
Stayed 1 night in Jan 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once a comfortable place to say, now quite dated
I was there from Thursday night until early Tuesday morning. Not once was the bed made, sheets changed, bathroom cleaned or the trash cans emptied. Moreover, for a day and a half during my stay all the toilets in the hotel (including in my room) were not functional due to an issue w/the city water supply. Breakfast options limited (and mostly unhealthy); dining room freezing; printer in the guest's computer facility was non-functional as the ink cartridge needed replacement and no one was available to replace it.
Stayed 5 nights in Jan 2024

6/10 Okay

Joseph, Jackson

Stayed 1 night in Jan 2024

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had car troubles and the staff went above and beyond to make us know we were secure and not rushed out the door!!!!
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Just a couple things needed
They need new mattresses! Invest in quality foam. Also, the morning breakfast was good, but they need help. There was only one guy working. He could not possibly service everyone and their needs. Perhaps leave drinks, coffee out so guests can easily get these.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Denise

Liked: Staff & service, room comfort
Disappointed
I stayed at this hotel for convenience and I enjoy the breakfast buffet offered. Unfortunately, upon arrival, I was not given my pre-purchased ticket to breakfast for the next day. When I explored the room, there was a huge stain on the carpet between the bed and restroom door. Also, the clock and phone was not plugged up. I was disappointed that the phone jack was pushed too far into the wall to plug the cord into it. The hospitality at breakfast is/was unmatched. The hostess is pleasant and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good clean just needs to be updated
Stayed 2 nights in Jan 2024

10/10 Excellent

Brettni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was clean we will be back and has a open bar it’s was great place
Stayed 1 night in Jan 2024

8/10 Good

Danella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice staff!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere if you can pay more
Easy check in, ample parking, security and/or police cars monitoring parking lot (both alarming & comforting). Staff were all very friendly. Escalator in lobby is out of order & unsightly. Elevators & stairs are available. Plenty of space to gather in lobby. I did not try the breakfast, but friends said it seemed like reheated frozen food. Glad I only needed the room a few hours each day. Mattress was hard (not the good kind of firm). Sheets were dirty on both beds. At least one of the mattresses was stained when I checked for bed bugs (which I did not find thankfully) and the mattress cover was inside out. I used the duvet from one bed & slept on top of the other duvet so I did not have to get into the sheets. Wall outlet between beds was covered with a multiple outlet box to hide large hole around the actual outlet. The box kept falling out of the wall & everything plugged into the box fell out, so used outlets around the room instead. There was a hair stuck on the ceiling in the bathroom, chunks of dust accumulated on the ceiling vent, toilet lid had missing hinge parts, rust stains around the bathroom door frame & in shower. Holes in wallpaper where things had previously been hung on the bathroom wall. Dove products were the only nice thing. The room had an overpowering scent of air freshener at several different times like it was coming through the vent. Keys didn't work for exterior or interior doors at different times, so rekeyed at front desk several times.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was very helpful. However, I had to get another room because the toilet in the first room was filthy.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Property conditions & facilities
Great clean spacious rooms!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff and comfortable accommodations
Stayed 3 nights in Nov 2023

2/10 Terrible

Natalie

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Emmitt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

10/10 Excellent

betty

Liked: Staff & service, amenities, property conditions & facilities
People,places and things
Stayed 1 night in Nov 2023

10/10 Excellent

Benyamin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Stayed 2 nights in Nov 2023

2/10 Terrible

Hallie

Travelled with family
Disliked: Staff & service
Front desk lady was rude and canceled mg reservation when I walked in. She then tried to blame Expedia when she’s the one that canceled the reservation and would not allow me to stay.
Stayed 1 night in Nov 2023
Response from LaVetra on 1 Dec 2023
Thank you for your feedback. I apologize for the inconvenience. We will research to see what happened.