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Reviews of Holiday Inn University of Memphis All Suite, an IHG Hotel

3 out of 5
Holiday Inn University of Memphis All Suite, an IHG Hotel
3700 Central Ave, Memphis, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 360 out of 667 reviews" "
Rating 8 - Good. 169 out of 667 reviews" "
Rating 6 - Okay. 65 out of 667 reviews" "
Rating 4 - Poor. 34 out of 667 reviews" "
Rating 2 - Terrible. 39 out of 667 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good for the price

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large suite. Quiet property. Front desk staff pleasant.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

mavis

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The staff were not responsive to complaints. Our room was not properly serviced
Stayed 3 nights in May 2024

4/10 Poor

larry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is friendly; property is significantly dated and in poor condition, with original air conditioning (more blowing fan function than air cooling}, escalator that has been out of service since our first stay there roughly two years ago. We have returned because it is convenient to the university our daughter attends, when we drive in for dorm move-in/move-out. Would not recommend unless you are prepared for convenience over quality.
Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
Dear Larry,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Josh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Over 20 cars got their windows busted out over night. Staff was extremely unhelpful about the situation and could care less. Avoid this hotel and stay somewhere with gated parking garage. Tub was rusted and dirty as well.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Josh,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Memphis.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Cindi

Liked: Cleanliness, staff & service
Property needs updates. Escalator has not worked during multiple stays over the past year Convenient for stays to visit students at U of Memphis however not a first choice due to need for updates.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 May 2024
Dear Cindi,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to walk around the university of Memphis
Response from Hotel Management on 4 May 2024
Dear Kelly,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Convenient parking and a quiet place, but shabby overall, the door lock was loose and missing at least one screw, and the tub drain was mostly clogged.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Paul,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Memphis.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great find.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Pamela,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member was kind and and helpful. Made me feel like I was part of the family.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 May 2024
Dear Heather,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

madhuri

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very outdated. Bathrooms were not great. Toilet didn't work. Overall very old.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 May 2024
Dear Madhuri,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Memphis.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kirsten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the zoo and the botanical gardens. Part of the campus, so educating students how to run hotels. Super nice people. No free breakfast, but a good restaurant. Beautiful old houses in the surrounding neighborhood. Easy to get to the rest of Memphis, such as downtown and Graceland.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 May 2024
Dear Kristen,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Leslie

Made reservations over 2 weeks ago and when we tried to check in they were full and turned us away. We had to try and find another hotel at 11pm on Saturday night!
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 May 2024
Dear Leslie,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Memphis.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory experience was an exception.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, safe area and enjoyed breakfast and dinner there.
Stayed 2 nights in Mar 2024

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice and very polite. It was a really neat property, although it definitely shows its age. Stained carpet, ceilings, shower, toilet, and all the bathroom caulk. Room was fairly clean otherwise, but could tell the rooms could use a thorough vacuuming and dusting. Felt safe at the hotel and had no issues in the parking lot, but would not try walking anywhere. The breakfast was delicious and not at all what you would expect from a hotel. The breakfast staff were all really awesome as well. I booked through Expedia and was incredibly disappointed to discover the hotel had no pool, despite Expedia 's listing saying there was.
Stayed 1 night in Mar 2024

6/10 Okay

Loan, porter ranch

Travelled with group
A/C is controlled and too hot for the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Liked: Cleanliness
Excellent service and super friendly staff.
Stayed 2 nights in Feb 2024

2/10 Terrible

Qinyu, memphis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overbooked and no message for reminding
Stayed 1 night in Feb 2024

2/10 Terrible

Qinyu, memphis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel called us in the last minute for the cancellation due to water issue. But we still don't receive the refund yet
Stayed 2 nights in Jan 2024

6/10 Okay

Jocelyn

Travelled with family
Liked: Staff & service
Room was Ok, but needs some TLC
They have dove dispensers for hand soap that were empty as well as the body wash. There was only 1 garbage can and it was in the seating area. So no garbage can in the bathroom or bed room area. Cleanses of the room was ok. The rooms are dated. There are no comforters on the bed, just sheets and a light quilted sheet.
Stayed 1 night in Feb 2024

2/10 Terrible

Julian

Do not stay here. Worst check in ever. Nobody at the front desk. Nobody answering the phones. Stay away.
Stayed 1 night in Feb 2024

2/10 Terrible

JORGE, MIAMI

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, clean hotel. It was raining but there were great spots right by the door - what a relief! The staff was wonderful on our check in. LaVetra Shaw is the Front Office Manager. She was so kind and thoughtful for my mother and I checking in and made us both feel welcome. It is rare to see an employee care so much. It was a long trip on my mother and Ms. Shaw made her feel so welcome.
Stayed 1 night in Feb 2024

10/10 Excellent

Britany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ricky

Business traveller
I stay here often for work. Always a great stay. The staff is always very accommodating.
Stayed 1 night in Feb 2024

2/10 Terrible

Ethan

Travelled with family
Disliked: Staff & service
They will over charge you!!
Used Hotels.com rewards to pay for room, but the hotel billed separately and charged MORE than the cost of the room (despite having been paid by Hotels.com). They also charged a $100 deposit and only refunded $70. Got overcharged by over $170. Called the hotel, no answer for days and hotels.com nor corporate will help at all.
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Not bad
The room was great due to the size. It’s hard to find a room that fits my entire family of 6. The room was clean, but not the cleanest I’ve been too. The shower/bathroom needs to be updated. The shower was not the cleanest. There was no sheets, pillows, or blankets for the pull out couch. We went to get some and they gave us 5 sheets and nothing else. They was supposed to bring us up the blankets and never did. We also only had two towels in there and had to go get more. We would probably stay again because we felt safe there and it wasn’t the worst place we’ve ever stayed.
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for pleasant accomodations
The accommodations were very comfortable. The room was spacious and the cost was good. Great location for my purpose. Would stay again.
Stayed 1 night in Jan 2024

8/10 Good

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fair value
Wonderful employees, friendly and helpful. Property is well maintained and in safe area. Shows a bit of age but still graceful. Worst breakfast in years !!! (some sort of watery scambled eggs and dried out solid sausages :-( ). Would stay again but eat elsewhere !!
Stayed 1 night in Jan 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once a comfortable place to say, now quite dated
I was there from Thursday night until early Tuesday morning. Not once was the bed made, sheets changed, bathroom cleaned or the trash cans emptied. Moreover, for a day and a half during my stay all the toilets in the hotel (including in my room) were not functional due to an issue w/the city water supply. Breakfast options limited (and mostly unhealthy); dining room freezing; printer in the guest's computer facility was non-functional as the ink cartridge needed replacement and no one was available to replace it.
Stayed 5 nights in Jan 2024

6/10 Okay

Joseph, Jackson

Stayed 1 night in Jan 2024

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had car troubles and the staff went above and beyond to make us know we were secure and not rushed out the door!!!!
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Just a couple things needed
They need new mattresses! Invest in quality foam. Also, the morning breakfast was good, but they need help. There was only one guy working. He could not possibly service everyone and their needs. Perhaps leave drinks, coffee out so guests can easily get these.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Denise

Liked: Staff & service, room comfort
Disappointed
I stayed at this hotel for convenience and I enjoy the breakfast buffet offered. Unfortunately, upon arrival, I was not given my pre-purchased ticket to breakfast for the next day. When I explored the room, there was a huge stain on the carpet between the bed and restroom door. Also, the clock and phone was not plugged up. I was disappointed that the phone jack was pushed too far into the wall to plug the cord into it. The hospitality at breakfast is/was unmatched. The hostess is pleasant and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good clean just needs to be updated
Stayed 2 nights in Jan 2024

10/10 Excellent

Brettni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was clean we will be back and has a open bar it’s was great place
Stayed 1 night in Jan 2024

8/10 Good

Danella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice staff!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere if you can pay more
Easy check in, ample parking, security and/or police cars monitoring parking lot (both alarming & comforting). Staff were all very friendly. Escalator in lobby is out of order & unsightly. Elevators & stairs are available. Plenty of space to gather in lobby. I did not try the breakfast, but friends said it seemed like reheated frozen food. Glad I only needed the room a few hours each day. Mattress was hard (not the good kind of firm). Sheets were dirty on both beds. At least one of the mattresses was stained when I checked for bed bugs (which I did not find thankfully) and the mattress cover was inside out. I used the duvet from one bed & slept on top of the other duvet so I did not have to get into the sheets. Wall outlet between beds was covered with a multiple outlet box to hide large hole around the actual outlet. The box kept falling out of the wall & everything plugged into the box fell out, so used outlets around the room instead. There was a hair stuck on the ceiling in the bathroom, chunks of dust accumulated on the ceiling vent, toilet lid had missing hinge parts, rust stains around the bathroom door frame & in shower. Holes in wallpaper where things had previously been hung on the bathroom wall. Dove products were the only nice thing. The room had an overpowering scent of air freshener at several different times like it was coming through the vent. Keys didn't work for exterior or interior doors at different times, so rekeyed at front desk several times.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was very helpful. However, I had to get another room because the toilet in the first room was filthy.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Property conditions & facilities
Great clean spacious rooms!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff and comfortable accommodations
Stayed 3 nights in Nov 2023