Whilst we thank Carolyn for her review and feel sad she felt the need to depart early, the review is inconsistent with the communications we had with Carolyn both during and after her stay, and unfortunately contains a few inaccuracies. Firstly, we’ve never purported there are views from the cottage itself - if this was a feature, significantly higher pricing would reflect that. These aspects are clearly described in the property’s advertising and also demonstrated in the photos and aerial shots. The cottage is located within fully fenced surrounds; the public car park at the back (not front) is separated by a 7 foot fence. Portsea Camp which is adjacent, and which is the beneficiary of profits from all stays at the cottage, is a charity which hosts events for underprivileged children (which is also mentioned in the property’s advertising). Obviously we cannot control the noise in any neighbouring property that we do not manage, but it should be noted such issues are not reflective of the reviews left by many other guests who have enjoyed their stay at this spectacular property. Maintenance do not retrieve mowers or any equipment from within the cottage’s fenced perimeter, this is also adjacent. Unfortunately there was a delay at the laundry on the day of Carolyn’s arrival but we did text her to let her know the beds would be made shortly after 2pm. There was also a miscommunication between the Camp and their gutter cleaner, who should not have asked to clean the gutters, but a simple decline would have been totally understandable. We sincerely hope this review does not deter future guests from booking such a spectacular and unique property which supports such a fabulous charitable cause!!

It would have been nice if Catherine raised these issues with us before posting a public review. The firewood has been split already, but we could have delivered an axe. The property is clearly advertised with drone photography to show its location, and additionally in the opening paragraph of its advertising it notes that "All profits from stays at this property go to Portsea Camp, who support disadvantaged and special needs children and their families." - a fabulous cause which should not be overlooked by this tactless review.