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Reviews of Shadow Play 2Bed Ocean View Apartment

3.5 out of 5
Shadow Play 2Bed Ocean View Apartment
105 Clarendon Street, Southbank, VIC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy and convenient to get around.
Response from Catherine on 29 Nov 2022
Thanks for the review! Looking forward to hosting your next trip!

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was compact but suited our needs perfectly. The view was AMAZING, especially at night. The location was terrific...close to either the events we went to or the trams we needed... We would definitely stay here again...
Stayed 3 nights in Jan 2022
Response from Catherine on 12 Jan 2022
Thank you for taking the time to write a review for us. Looking forward to hosting you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2020
Response from Catherine on 30 Mar 2020
Thanks for writing the review for us!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, room comfort
Great apartment, great location, fine for 4 adults, would definitely stay again
Stayed 4 nights in Mar 2020
Response from Catherine on 18 Mar 2020
Thanks for taking time to write review for us! Looking forward to hosting you again!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean and tidy apartment. Everything provided including good quality shampoo, conditioner, dishwashing liquid etc (didn't provide cheap brand stuff). My only negative comment is that the taps in the shower and hand basin are round with no handles so if your hands are wet and/or slippery with soap, it's not easy to turn the tap. Shower temperature was not easy to control - either too hot or too cold. Round handles were quite sensitive. Otherwise nice stay.
Stayed 2 nights in Nov 2019
Response from Catherine on 2 Dec 2019
Dear guest, Thanks for taking time to write the review! We are always trying our best to provide comfort stay for you. Looking forward to hosting you again in the near future!

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb accommodation
Great location, beautifully presented and top customer service. Could not fault at all.Would definately stay there again.
Stayed 3 nights in Nov 2019
Response from Catherine on 19 Nov 2019
Thanks for taking time to write review for us! Looking forward to hosting you again!

8/10 Good

Richelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location. Would probably stay again
Great location, clean and tidy apartment however we thought we were staying at a Peppers apartment and were expecting that quality. It was a privately owned apartment with personal amenities and the bedding etc was not of Peppers quality. Probably not large enough for a family
Stayed 3 nights in Oct 2019
Response from Catherine on 22 Oct 2019
Dear Guest, Thanks for taking time to write a review for us! From other guests' reviews you can see we always try our best to make sure our guests feel comfortable to stay with us. Looking forward to hosting you again in the near future!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Patrick on 16 Oct 2019
Thanks for taking time to write review for us. Looking forward to hosting you again in the near future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific property without the big city price tag.
Very enjoyable, lovely and clean, great views. I would highly recommend this place. Close to Casino, public transport and local pubs and restaurants. Also great pool and steam room.
Stayed 2 nights in Sep 2019
Response from Catherine on 1 Oct 2019
Thanks for choosing us. Hope you can host you again in the near future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean property, good host. Would recommend to anyone
Stayed 2 nights in Aug 2019
Response from Catherine on 29 Aug 2019
Thanks for taking time to write a review for us. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Patrick on 25 Aug 2019
Thanks for the taking the time to write the review for us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Patrick on 31 July 2019
Thanks for taking the time for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very affordable. Excellent views, comfy beds and very clean
Stayed 3 nights in Jul 2019
Response from Catherine on 19 July 2019
Thanks for staying with us and looking forward to hosting you soon!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Good clean apartment close proximity to our needs. One towel per person for 3 days was a bit ordinary - as was only one set of keys - for two people - meant we had to coordinate coming & going - not ideal
Stayed 3 nights in Jun 2019
Response from Patrick on 3 July 2019
Thanks for providing the review. Pls do let us know if you need 2 sets of keys during your next trip and stay with our apartment. Thanks!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport, food and entertainment. Exceptionally well maintained apartment and amazing views. A must stay if you're looking for accommodation in the Southbank area.
Stayed 2 nights in Jun 2019
Response from Catherine on 28 June 2019
Thanks for the stay and we are looking forward to hosting you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the view. It was very comfortable too
Stayed 2 nights in May 2019
Response from Catherine on 31 May 2019
Thanks for the review and hope we can host your next trip in Melbourne!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient clean and modern. Nice apartment. Great for short or medium stay.
Stayed 3 nights in Apr 2019
Response from Patrick on 12 Apr 2019
Thanks for the nice review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views, great apartment and very close to the Melbourne Conference and Events Centre
Stayed 3 nights in Mar 2019
Response from Catherine on 31 Mar 2019
Dear guest, Thanks for taking the time to write review for us. Hope you can host you again during your next trip to Melbourne!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and view of the city. I did not like the porch was enclosed so it did not accommodate smoking a cigar and over looking the city. Also the initial supply of 3/4 roll of a toilet paper is never sufficient. However, the response and getting more rolls to us was appreciated.
Stayed 5 nights in Mar 2019
Response from Patrick on 26 Mar 2019
Dear Guest, Thanks for taking time to write a review for us! The whole building is actually non-smoking, sorry for that. We need to care about other guests also. As to the toilet paper, there is a spare one in the cabinet with the hair dryer. It's a service department and normally we prepare two rolls for the beginning and the guests will get more by themselves. Sorry for any inconvenience. Really looking forward to host you again for your next trip to Melbourne.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Patrick on 1 Apr 2019
Thanks for the review! We are looking forward to hosting you again in Melbourne!

10/10 Excellent

Julie, Stouffville, ON, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodations! Beautiful, clean, spacious apartment, high end appliances, very well organized and cupboards labeled. Very thoughtful hosts, it was so lovely to see complimentary beverages and snacks upon our arrival. Cupboards were stocked with dishes, pots, cutlery, glassware, condimemts, Brita water filter, cleaning supplies including laundry detergent. Beautiful view of the city from our 36th floor and the sun room area. Great amenities, gym, sauna, steam room and outdoor area on 9th floor. There is even a library which we didn’t have a chance to check out and the lounge area was under renovation. Loved our stay and will happily return if we visit Melbourne again. Thank you, Catherine!
Stayed 4 nights in Feb 2019
Response from Catherine on 16 Feb 2019
Hi Julie, Thanks for taking time to write the review for us. We are looking forward to host you again soon in Melbourne! Best wishes to you and your family!

10/10 Excellent

vicki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great outlook
Beautiful apartment, vey well appointed, however we had 12 hours without water due to leaking pipes with a 4 am evacuation. I understand it could not be helped however it is very hard to operate with out water for that long.
Stayed 5 nights in Jan 2019
Response from Catherine on 22 Jan 2019
Dear Vicki, Thanks for taking time to write the review for us. We are really sorry for water supply issue, the water pipe was repair and recovered at noon time. We had talked with building management team to hope they will improve soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ioved staying on the 36th floor! the view was amazing. The property was clean and well appointed. Would have no problem staying again. Would have been better if the wheelchair lift worked.
Stayed 5 nights in Dec 2018
Response from Catherine on 2 Jan 2019
Dear guest, We will talk with the building management team to improve this part. Looking forward to hosting you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A room in Melbourne without tram noise! Fabulous views and central for Southbank. Responsive management. Highly recommend this stay.
Stayed 3 nights in Oct 2018
Response from Catherine on 17 Nov 2018
Thanks for the review. We wish to host you again soon in Melbourne!

10/10 Excellent

Dave, Brisbane, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on a high floor near the Casino and Convention Centre and Public Transport. Would recommend especially for travellers who require 2 bedroom accommodation.
Stayed 4 nights in Oct 2018
Response from Catherine on 29 Oct 2018
Dear Guest, Thanks for taking time to write the review for us. Looking forward to hosting you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Catherine on 29 Oct 2018
Dear Guest, Thanks for taking time on the review. Looking forward to host you again soon. :)

10/10 Excellent

Keelan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
This was an excellent building and location. Great to stay for business and for longer trips. Check in and out was easy. Plenty of room and everything you need. Even helped arrange to send my sunglasses back to the US, when I left them behind. I give a high recommendation!
Stayed 5 nights in Oct 2018
Response from Catherine on 8 Oct 2018
Dear guest, Thanks for the review. Glad to host your stay! Hope to see you soon again in Southbank Melbourne!

10/10 Excellent

Nick, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, perfect apartment
The apartment was clean, fresh and modern. Complimenatary chocolates, biscuits and cool drinks supplied.
Stayed 4 nights in Sep 2018
Response from Catherine on 28 Sept 2018
Dear Guest, Thanks for the feedback! Looking forward to your next stay soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
overnight stay
A group of 4 of us stayed overnight to attend a concert. The building is still being finished off- foyer and one lift. The room was very neat, comfortable, clean, good heating (although slightly noisy) and had an ocean view. Position was excellent and only a few minutes walk to Crown casino. Overall we were very pleased with this accomodation.
Stayed 1 night in Jul 2018
Response from Catherine on 9 Aug 2018
Thanks for the review. The building is very new and we will have a restaurant on the ground floor soon. And we will continuous improve on the apartment maintain and try our best to let guest feel more comfortable. Hope to host you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Catherine on 4 Sept 2019
Thanks for the review. We hope we can host you again in the near future.