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Reviews of Sage Melbourne Ringwood

4.5 out of 5
Sage Melbourne Ringwood
211 Maroondah Highway, Ringwood, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 419 out of 615 reviews" "
Rating 8 - Good. 155 out of 615 reviews" "
Rating 6 - Okay. 24 out of 615 reviews" "
Rating 4 - Poor. 13 out of 615 reviews" "
Rating 2 - Terrible. 4 out of 615 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to this hotel multiple times already and they are consistently delivering good service
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney, Waratah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,good freindly staff good service good cleanly room close to the train station and the shopping centre A1 thank you very much ill stay there again
Stayed 1 night in Apr 2024
Response from Adrian Barnes on 24 Apr 2024
Dear Rodney, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our friendly staff, excellent service, and clean rooms during your stay at Sage Hotel Ringwood. We take pride in providing a comfortable and convenient experience for our guests, and we are pleased to know that our location near the train station and shopping centre met your needs. We look forward to welcoming you back for another enjoyable stay in the future!Warm Regards,Adrian BarnesSenior Hotel Manager

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrian Barnes on 22 Mar 2024
Dear Rosie , Thanks for the 5 star review! We are thrilled that you enjoyed your stay and that you would recommend us in future.We hope to welcome you back soon.Kind Regards,Adrian BarnesSenior Hotel Manager

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. Bar and restaurant are convenient for guests. Parking was easy and convenient, though came at a cost of $10 per day. Conveniently located at Eastland with access to shopping, eateries and cinemas. Train station and buses at front door. Staff very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from Adrian Barnes on 12 Mar 2024
Dear Stephen,Thank you for the glowing review. We are glad we ticked all the boxes on your recent stay and that you found the team to be friendly. Thank you, and we hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot.
Stayed 2 nights in Mar 2024
Response from Adrian Barnes on 4 Mar 2024
Dear Janette,Thank you for sharing this review. We are delighted you enjoyed your getaway and that you found the location convenient.We do hope to welcome you back before too long.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful, amazing shower!!! Very clean and beautifully presented
Stayed 2 nights in Jan 2024
Response from Adrian Barnes on 19 Jan 2024
Dear Vanessa,Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you found our hotel quiet and peaceful, providing you with a serene atmosphere. Our team takes immense pride in maintaining a high standard of cleanliness, and we are thrilled to know that it met your expectations.It is fantastic to hear that you enjoyed our amazing showers – we believe that a refreshing shower is an essential part of a great stay. We appreciate your kind words about the presentation of our hotel; our goal is to create a beautiful and inviting environment for our guests.We look forward to welcoming you back for another fantastic experience in the future. If there is anything specific you loved about your stay or any suggestions you have for improvement, feel free to share.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
The room was very quiet. We were near the lifts but never heard them. The beds were comfy as were the pillows.
Stayed 2 nights in Jan 2024
Response from Sara Boontarava - Duty Manager on 12 Jan 2024
Dear Valued Guest,Thank you for your positive review and recommendation. We're delighted to hear you had a quiet and comfortable stay. It's wonderful that you found our beds and pillows to your liking.We appreciate your feedback and look forward to hosting you again.Best regards,Sara BoontaravaDuty Manager

10/10 Excellent

Gardner

Stayed 2 nights in Jan 2024
Response from Adrian Barnes on 30 Jan 2024
Dear Gardener, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient!
Stayed 4 nights in Dec 2023
Response from Sara Boontarava - Duty Manager on 29 Dec 2023
Dear Anton,Thank you for your positive feedback! We're delighted you found our hotel super convenient. We look forward to hosting you again soon!Best regards,Sara BoontaravaDuty Manager

6/10 Okay

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adrian Barnes on 5 Jan 2024
Dear Michelle,Thank you for sharing this positive review. We are glad you enjoyed your time at the hotel and hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Well appointed clean and comfortable room. Staff were polite, helpful and extremely professional. Location was excellent. Close to family and railway station.
Stayed 3 nights in Dec 2023
Response from Sara Boontarava - Duty Manager on 28 Dec 2023
Dear Deborah,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our rooms to be well-appointed, clean, and comfortable. It's also great to know that our staff's professionalism and helpfulness contributed to your satisfaction.We're glad our location met your needs and provided convenience. We look forward to hosting you again whenever your travels bring you back to the area.Best regards,Sara BoontaravaDuty Manager

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Adrian Barnes on 19 Jan 2024
Dear Jane,Thank you for the glowing review! We are delighted you enjoyed your stay so much and hope to welcome you back before too long. Warm Regards,Adrian BarnesDuty Manager

10/10 Excellent

Emma, Meadowbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly team, clean and well appointed rooms, comfy beds and access to shopping centre and restaurants is a bonus!
Stayed 4 nights in Dec 2023
Response from Sara Boontarava - Duty Manager on 28 Dec 2023
Dear Emma,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our friendly team, clean and well-appointed rooms, and comfy beds. It's wonderful to know that our proximity to the shopping centre and restaurants added to your overall experience.We appreciate your kind words and look forward to welcoming you back on your next visit.Warm regards,Sara BoontaravaDuty Manager

8/10 Good

mandy

Stayed 3 nights in Dec 2023
Response from Sara Boontarava - Duty Manager on 28 Dec 2023
Dear Mandy,Thank you for your glowing review.We look forward to hosting you again whenever your travels bring you back to the area.Best regards,Sara BoontaravaDuty Manager

8/10 Good

Bernadette

Stayed 2 nights in Dec 2023
Response from Sara Boontarava - Duty Manager on 12 Jan 2024
Dear Bernadette,Thank you for choosing to stay with us and for providing a rating. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable experience.Best regards,Sara BoontaravaDuty Manager

10/10 Excellent

Alison

Stayed 1 night in Dec 2023
Response from Adrian Barnes on 20 Dec 2023
Dear Alison, Thank you for rating us 10 out of 10! We are so delighted to learn that your stay was memorable. The team at Sage Ringwood look forward to welcoming you again in the future. Kind Regards,Adrian BarnesDuty Manager

2/10 Terrible

Georgina

Travelled with group
Disappointing
The Sage is our go to place to stay we love the location and the actual venue BUT our last 2 visits have been disappointing and disruptive There cleaners are letting this place down Our last 2 visits there has been pubic hair mens shaving clips in the shower around toilet and basin this visit there was washed blood stains on our sheets human hair and pubic hair There receptionist is absolutely lovely and has always tried to accommodate us with room changes etc but it’s not just good enough unfortunately l can’t see us coming back to this hotel we will start going to the Sebel just located down the road
Stayed 1 night in Dec 2023
Response from Adrian Barnes on 12 Dec 2023
Dear Georgina,I am so sorry to read of your experience whilst our guest and apologise as your stay appears to fall below our normally high standards. I will certainly be following up on your feedback/notes with our team for improvements. Thank you for taking the time to provide this survey. We look forward to welcoming you back with us in the near future.Kind Regards,Adrian BarnesDuty Manager

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adrian Barnes on 12 Dec 2023
Dear Amanda,Thank you for sharing this positive review. We are glad you enjoyed your time at the hotel and hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient to mall,
Stayed 9 nights in Nov 2023
Response from Adrian Barnes on 29 Nov 2023
Dear Bernard,Thank you for sharing this review. We are delighted you enjoyed your getaway and that you found the location convenient.We do hope to welcome you back before too long.Kind Regards,Adrian BarnesDuty Manager

8/10 Good

Surinder

Stayed 1 night in Nov 2023
Response from Adrian Barnes on 4 Dec 2023
Dear Surinder,Thank you for sharing this positive review. We are glad you enjoyed your time at the hotel and hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the eastern suburbs of Melbourne. We have been there on a number of occasions and will return. Thanks to the staff for their attendance to detail and friendliness.
Stayed 2 nights in Oct 2023
Response from Oscar Yi on 29 Oct 2023
Dear Peter Thank you for taking the time to write a review about Sage. We are delighted to hear that you enjoyed your stay with us, and I will be sure to pass the lovely feedback to the team.We look forward to welcoming you back soon.Kind regards,Oscar YiHotel Duty Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lost count of how many times I have stayed here and it never disappoints. The staff are the friendliest I have ever come across.
Stayed 2 nights in Oct 2023
Response from Yumeilia Ying - Front Office Manager on 30 Oct 2023
Dear Maria, Thank you for sharing your feedback regarding your stay at Sage Hotel Ringwood.I am delighted to learn that you had a memorable experience with us.I will share this feedback with the team, and I am sure that this will serve as an encouragement for everyone.We look forward to welcoming you back and hope the next stay will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Adrian Barnes on 13 Nov 2023
Dear Amanda,Thank you for the glowing review! We are delighted you enjoyed your stay so much and hope to welcome you back before too long. Warm Regards,Adrian BarnesDuty Manager

8/10 Good

Onkar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Adrian Barnes on 20 Oct 2023
Dear Onkar,Thank you for sharing this positive review. We are glad you enjoyed your time at the hotel and hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, great set up, nothing negative
Stayed 1 night in Oct 2023
Response from Adrian on 8 Oct 2023
Dear Nicole , Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean New and Convenient. Close to everything
Stayed 1 night in Sep 2023
Response from Adrian on 4 Oct 2023
Dear a Ryan , Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Ingrid

Stayed 1 night in Sep 2023
Response from Adrian Barnes on 20 Oct 2023
Dear Ingrid, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, don’t believe I received a room upgrade. The staff member who booked me in was great. Enjoyed my $20 voucher.
Stayed 1 night in Sep 2023
Response from Oscar Yi on 28 Sept 2023
Dear Margaret, Thank you for taking the time to provide us with feedback regarding your stay at the Sage Hotel Ringwood.I am delighted to learn that you had a memorable stay with us. Unfortunately, we were unable to provide you with the room upgrade due to limited availability on the night. It was lovely to have you here and we look forward to welcoming you again in the future whenever you visit Ringwood or Yarra Valley.Sincerely,Oscar YiDuty Manager

10/10 Excellent

Ranjana

Travelled with family
Liked: Cleanliness, staff & service
Modern and relaxed. Excellent service from Daniel at the restaurant/cafe. Great facilities
Stayed 5 nights in Sep 2023
Response from Oscar Yi on 28 Sept 2023
Dear Anjana, Thank you for taking the time to provide us with feedback regarding your stay at the Sage Hotel Ringwood.I am delighted to learn that you love your stay with us and enjoyed the dining experience.Our team at Sage are delighted to welcome you again in the future. Hope your next stay will be more pleasant than the previous one.Sincerely,Oscar Yi

8/10 Good

Jessica

Liked: Staff & service, amenities, property conditions & facilities
The room was perfect for a night away. Could of been a little cleaner. Dead bugs on the windowsill, finger prints on the windows. A buffet breakfast option would of been a great addition.
Stayed 1 night in Sep 2023
Response from Adrian on 30 Sept 2023
Dear Jessica,Thank you for the review. It's great to hear that your stay was overall a positive one. I have passed your feedback on to our Housekeeping team to address some of the rough edges you mentioned. Thank you, and we hope to welcome you back before too long.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

David, Stafford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and nice.
Stayed 2 nights in Sep 2023
Response from Adrian Barnes on 24 Sept 2023
Dear David, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind RegardsAdrian BarnesDuty Manager

8/10 Good

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location. Room was nice and big. Great to have such easy way to cast to the TV.
Stayed 4 nights in Sep 2023
Response from Adrian Barnes on 17 Sept 2023
Dear Justine,Thank you for sharing this positive review. We are glad you enjoyed your time at the hotel and hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Ho Nam

Stayed 5 nights in Sep 2023
Response from Adrian Barnes on 29 Oct 2023
Dear Ho Nam, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Annoying that room does not have power points on both sides of the bed-required for CPAP machine use
Stayed 1 night in Sep 2023
Response from Sara Boontarava - Duty Manager on 16 Sept 2023
Dear Gwen,Thank you for taking the time to share your feedback, we apologise that we did not meet your expectations.Every room at Sage contains 4 wall-mounted powerpoints, including in the lavatory. It is not our intention for our guests to be left with this experience and you have our commitment to improve our services to provide a better experience.We hope that you may grant us the opportunity to better serve you in the near future.Kind regards,Sara BoontaravaDuty Manager

10/10 Excellent

Stewart

Stayed 1 night in Sep 2023
Response from Adrian on 1 Oct 2023
Dear Stewart, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Catriona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - not as advertised on wotif tho - states will have premium channels and pay-perview and slippers - did not have either.
Stayed 2 nights in Sep 2023
Response from Sara Boontarava - Duty Manager on 16 Sept 2023
Dear Catriona,Thank you for staying with us at Sage Ringwood and sharing your kind remarks. Our complimentary slippers are available upon request. And we have recently upgraded our TVs with Chromecast built-in so that guests can cast their own devices onto the TVs.I will ensure that this detail will be updated on Wotif soon.Kind regards,Sara BoontaravaDuty Manager

8/10 Good

John

Stayed 6 nights in Aug 2023
Response from Sara Boontarava - Duty Manager on 28 Sept 2023
Thank you for your positive review. I am delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,Sara BoontaravaDuty Manager

10/10 Excellent

Tania, BAYSWATER

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is the second time we have stayed here, it’s just so convenient. Close to shops, transport, freeways, and the hotel is lovely which also has parking available. Rooms are perfect, very spacious, clean.
Stayed 3 nights in Aug 2023
Response from Adrian Barnes on 4 Sept 2023
Dear Tania, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

8/10 Good

Stephen

Stayed 1 night in Sep 2023
Response from Adrian Barnes on 24 Sept 2023
Dear Stephen,Thank you for sharing this positive review. We are glad you enjoyed your time at the hotel and hope to welcome you back before too long. Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Kok Seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Adrian Barnes on 1 Sept 2023
Dear Kok Seong,Thank you for the glowing review! We are delighted you enjoyed your stay so much and hope to welcome you back before too long. Warm Regards,Adrian Barnes

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed rooms in a great location. Close to shops, public transport, and quality restaurants. Staff were friendly and accommodating. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from Yumeilia Ying - Front Office Manager on 29 Aug 2023
Dear Julie, Thank you for taking the time to provide us with feedback regarding your stay at the Sage Hotel Ringwood.I am delighted to learn that you had a memorable stay with us.It was lovely to have you here and we look forward to welcoming you again in the future whenever you visit Ringwood or Yarra Valley.Sincerely,

10/10 Excellent

Pamela

Stayed 1 night in Aug 2023
Response from Yumeilia Ying - Front Office Manager on 29 Aug 2023
Dear Pamela, Thank you for taking the time to provide us with feedback regarding your stay at the Sage Hotel Ringwood.I am delighted to learn that you had a memorable stay with us.It was lovely to have you here and we look forward to welcoming you again in the future whenever you visit Ringwood or Yarra Valley.Sincerely,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic place to stay
Stayed 1 night in Aug 2023
Response from Adrian Barnes on 25 Aug 2023
Dear Richard, Thanks for the 5 star review! We are thrilled that you enjoyed your stay and that you would recommend us in future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern comfortable hotel right next to Eastland, room a little noisier than other rooms
Stayed 1 night in Aug 2023
Response from Adrian Barnes on 19 Aug 2023
Dear Margaret,Thank you for the glowing review! We are delighted you enjoyed your stay so much and hope to welcome you back before too long. Warm Regards,Adrian BarnesDuty Manager

10/10 Excellent

Rancy Wan See

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as it connects to a very larger shopping center. The hotel is new, stylish and well furnished.
Stayed 2 nights in Jul 2023
Response from Adrian Barnes on 13 Aug 2023
Dear Rancy,Thank you for the glowing review! We are delighted you enjoyed your stay so much and hope to welcome you back before too long. Warm Regards,Adrian BarnesDuty Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern comfortable hotel, friendly staff
Stayed 1 night in Aug 2023
Response from Oscar Yi on 3 Aug 2023
Dear Ms. Hamilton. Thank you for taking the time to provide us with feedback regarding your recent stay at the Sage Hotel Ringwood.I am delighted to hear that you enjoyed your stay here.I will share your comment with the team.Your kind feedback will serve as an encouragement for our team as we strive to continuously improve our quality of services. We look forward to welcoming you again in the future and hope your next stay will be as pleasant as the previous one.Kind regards, Oscar Yi. Duty Manager.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and handy to visit family and friends in the East.
Stayed 1 night in Jul 2023
Response from Oscar on 27 July 2023
Dear Mr Hewitt, Thank you for taking the time to provide us with feedback regarding your stay at the Sage Hotel Ringwood.I am delighted to learn that you had a memorable stay with us.It was lovely to have you here and we look forward to welcoming you again in the future whenever you visit again. Sincerely, Oscar Yi Duty Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Adrian Barnes on 29 July 2023
Dear Ashley, Thanks for the 5-star review! We are thrilled that you enjoyed your stay and that you would recommend us in the future.We hope to welcome you back soon.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Tania, BAYSWATER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 3 nights, the room was great, staff were excellent. Easy parking, and being connected to a shopping plaza made it so easy to go shopping, and have something to eat. I had breakfast at the restaurant and it was very nice. We have already booked our next stay which is in August. We are looking forward to coming back.
Stayed 3 nights in Jul 2023
Response from Adrian Barnes on 24 July 2023
Dear Tania,It's always great to hear from our regular guests so thank you for sharing this review. We look forward to welcoming you back and hope to catch up in person at some stage.Kind Regards,Adrian BarnesDuty Manager

10/10 Excellent

Jeannette

Stayed 1 night in Jul 2023
Response from Adrian Barnes on 24 July 2023
Dear Jeannette, Thank you for rating us 10 out of 10! We are so delighted to learn that your stay was memorable. The team at Sage Ringwood looks forward to welcoming you again in the future. Kind Regards,Adrian BarnesDuty Manager