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Reviews of Park Hyatt Melbourne

5 out of 5
Park Hyatt Melbourne
1 Parliament Square, East Melbourne, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1001 reviews" "
Rating 8 - Good. 158 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Shrikant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronald

Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning decor, beautiful breakfast and courteous helpful staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Coco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Top notch service. I will definitely come back again

10/10 Excellent

Ellen

Travelled with group
Everything was great Expensive breakfast, though
Stayed 3 nights in Feb 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We mostly enjoyed our stay at the Park Hyatt. We especially enjoyed the quality and variety of food at the breakfast buffet. Our room was very large and comfortable. Just a few things that we didn't like that would not make it our first choice if we return to Melbourne. First, the hotel is a bit dated. In its heyday, I am sure it was glorious. Second, I didn't like that there was a window from the desk into the bathroom and another window from the outside behind the desk. Thought that was a rather odd design feature. Lastly, the hotel is a respite for maternity patients and their babies recovering after giving birth in the hospital. We were on the same floor and had nurses and doctors coming and going as well as family visits. I think that is a wonderful option for these new moms, however, I think the hotel should make an effort to separate the hotel guests from the patients. No one told us this was the case or gave us an option when we checked in. Kind of a weird vibe for me while I am on vacation ( I don't love hospitals) and maybe not the greatest for the new moms either.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeff, alamo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a great staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel, Ginowan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old charm feeling of beauty when you enter the lobby of Hyatt Park. Quick and easy check in and out our last day sadly came to quick because there is so much to see and so in Melbourne.
Stayed 4 nights in Feb 2024

2/10 Terrible

Danielle

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Hyatt has a great location. You can either walk to many places or take the free downtown tram. Our Corner suite was beautiful and the view was spectacular. The food we ordered from Room Service was mediocre. Other than that, I would highly recommend the hotel. I made a reservation for Valentine’s Day ahead of time, and the concierge was amazing and very prompt in responding to my concerns.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The good and the bad
My experience, on the whole, is very good. The only drawback is that the mattress is too soft for my back and as a result, I have a terrible sleep that night.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Greenport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quality property
Stayed 2 nights in Feb 2024

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maureen

Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Cory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and amazing! Room service was delicious and our family had a great stay there. The rooms are beautiful and spacious. The location is outside of the chaos but very walkable to everything or transit just a few minutes walk away. We can’t wait to go back.
Stayed 6 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ZHAOYUAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is amazing
Every thing was perfect 👌
Stayed 1 night in Jan 2024

4/10 Poor

David Alwyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Helen Sophia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Mark, Marina del Rey

Liked: Cleanliness, staff & service, amenities
I like Park Hyatt properties. This wasn't my favorite ever, but it was still a very nice stay. My room was very large and comfortable. Excellent, large, well-appointed bathroom. The lobby felt more like a place to walk through rather than linger, but it's a very nice property. I really liked the location too: just outside the CBD, so very convenient, but also close to the lovely Fitzroy and Treasury Gardens. Great places for strolls.
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mark S.

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative was a $70 AUD overnight parking fee, the highest of any place that I have stayed.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Park Hyatt. The staff are so accomodating, the location is a walking distance to shops and restaurants and the room is luxury plus. Will stay again soon.
Stayed 4 nights in Dec 2023

10/10 Excellent

Armida

Stayed 1 night in Dec 2023

10/10 Excellent

HANG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
This place brings me back to the early’90s, when the luxury hotels with gleaming gold accents and extravagant designs and so clean that floors reflect like a mirror, receptionists are so friendly provided fast and easy check in/out.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023

10/10 Excellent

Bob, Bairnsdale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Nov 2023

8/10 Good

Richard, Fenelon Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious well-appointed room with all the amenities, Very helpful concierge and staff
Stayed 5 nights in Oct 2023

10/10 Excellent

Alexandra

Travelled with partner
Liked: Amenities
It is always amazing. We stay whenever we are in Melbourne.
Stayed 2 nights in Nov 2023

10/10 Excellent

Anne-Maree

Liked: Cleanliness, staff & service, property conditions & facilities
great rooms, very friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

BENJAMIN

Stayed 3 nights in Oct 2023

10/10 Excellent

Zaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to be for all relaxation needs
Great customer service and amazing experience with lot of comfort.
Stayed 1 night in Oct 2023

4/10 Poor

Leigh

Travelled with family
Waited an hour and a half for our room to be ready , our bed didn’t have sheets only a doona, and the room service breakfast was very average , also took full room deposit on card instead of the $100 and was made to pay in full ontop of that holding over $500 on card for a week! Will not be returning!
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms and overall property. Breakfast buffet expensive but fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Awesome. The best food you will ever eat.And the most friendly staff.If you are looking at staying in Melbourne this is the place. Tony Anderson
Stayed 5 nights in Sep 2023

10/10 Excellent

Shaun

Liked: Staff & service, property conditions & facilities
Fantastic hotel in great location. One of the best in Melbourne.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A very disappointed stay.
The check in was troublesome. They can’t find my reservation even I showed the confirmation letter. Later, they said they found it. But the room rate was 3 times the price I booked. Without telling me, they put a hold on my credit card for 3 times of the price. Because we are staying few nights there, it made my credit card run out of limit. So, I can’t use the credit card for many days. There are many other things wrong with this hotel. 2 of the 3 lifts are not working for many days. Service in the cafe was extremely slow. Restaurant was closed during the day time. Coffee machine and phone were not working in the room. House keeping was not responding to the call. This list can go on and on.
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
very professional staff, best check in of any hotel in australia
Stayed 2 nights in Sep 2023