Family Apartment, 3 Bedrooms, Ocean View | Living area
Check availability

Reviews of Melbourne Southbank Platinum Tower Apartment

3.5 out of 5
Melbourne Southbank Platinum Tower Apartment
45 Clarke Street, Southbank, VIC

Reviews

6.8
Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 6 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

S

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location, easy to communicate and make arrangements with. Amazing views from the apartment. The bathrooms; shower in particular just need a really good clean.
Stayed 1 night in Jan 2020
Response from Ricky on 19 Feb 2020
Dear guest, Thanks for stay. We are pleased to hear that you had a good experience here, also sorry for the cleanliness, would contact cleaning company and talk with it. Really really sorry again. We take guest's feedback seriously and would change cooperation cleaning company if necessary. Thanks for letting us know and invite you to stay again, to find our improvement. Regards

6/10 Okay

Robyn

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The place was dirty, there were dirty dishes in the dishwasher and it smelt, mold in the showers, food and wrappers under the beds, a kitchen door was broken, no toaster, pan in the drawer still had food on it. It was disgusting and over priced, i would never stay there again.
Stayed 2 nights in Jan 2020
Response from Ricky on 21 Jan 2020
Dear guest, Thanks for stay. We are sorry to hear that you had a bad experience here, would contact cleaning company and talk with it. Really really sorry again. We take guest's feedback seriously and would change cooperation cleaning company if need. Thanks for letting us know and invite you to stay again, to find our improvement. Regards Ricky

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019
Response from Ricky on 16 Jan 2020
Dear guest, Thanks for stay, we are looking forward to your next stay

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the property was exactly ass described with amazing views and plenty of room for all of us.
Stayed 1 night in Nov 2019
Response from Ricky on 28 Dec 2019
Dear guest, thanks for reservation and sharing your real experience of the stay. we are looking forward to your next stay Have a nice day Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Ricky on 3 Aug 2019
Dear guest, Thanks for reservation, we are also very pleased to have you as our guests, we are looking forward to your next stay in our apartment

10/10 Excellent

J, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, good location. Very clean and tidy.
Stayed 1 night in Jul 2019
Response from Ricky on 3 Aug 2019
Dear J, Thanks for reservation and and giving sincere comments, we are also very pleased to have you as our guests, we are looking forward to your next stay in our apartment

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Would not recommend this property at all. Was sent an email with an allocated car park only to get all the way up to the car park and there was another car parked there, when I messaged about this all they said was sorry you don’t have a car park tonight you’ll have to go across to crown and pay to park! Was dirty like it hadn’t been cleaned, someone else’s jocks and socks and sunscreen were on the balcony. The fridge was dirty and in the morning a strange man let himself into the room. Will never stay here again and wouldn’t recommend it to anyone
Stayed 1 night in Feb 2019
Response from ricky on 20 Feb 2019
Dear guest, really sorry about the bad experience, would check with cleaning company and improve. Could you please offer your reservation information? Really really sorry for it again Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Ricky on 16 Jan 2019
Dear guest, thanks so much for reservation and had your good time here, we are looking forward to your next stay Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing I liked was the pool with a view The state of our appartment was atrocious. I’ve never stayed in anything like it. I sent a msg to the person to come and clean it properly while we were away for the day and he turned up at 3pm. NOT GOOD ENOUGH!!!!!!!!! Of course we would be back in the room at that time having a rest. I paid cash and he didn’t give me a receipt so I sent him my email address and after the second day I requested a receipt and I got it. Just my proof I know I paid. WOWSERS.....don’t book room 1008. Very disgusting
Stayed 2 nights in Dec 2018
Response from Ricky on 16 Jan 2019
Dear guest, Firstly thanks for reservation, And sorry for the late coming, usually we only offer 1 time free cleaning service, and if you need more, we can help you in time under paid, which is showed on page. and for the receipt, usually we send PDF file to guests after check out, and if guest needs it quickly, we will send it asap. Because as our experience, not all guests need one receipt. Really sorry for the inconvenience to you. Of course, we think what you posted is not for the specific room. Anyway, we will find better solution to serve guests better. Thanks for reviews and notice again. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the view and the pool. Brilliant. Excellent prompt communication with owners.
Stayed 1 night in Oct 2018
Response from Eric on 24 Oct 2018
Dear guest, thanks for staying in our apartment and giving sincere comments, very pleased to know you are satisfied with the experience, look forward to your next stay

8/10 Good

Steph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel room was clean and lots of room for 4 guests. We all had a great time and fantastic location
Stayed 1 night in Sep 2018
Response from Eric on 8 Oct 2018
Dear Steph, thanks so much for staying and comments, we are looking forward to meeting you again in the future. Regards

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jul 2018
Response from Cheng on 24 July 2018
Dear Guest, thanks for staying and giving sincere comments. We are looking forward to your next coming

6/10 Okay

Andrea, Phoenix

Liked: Staff & service, property conditions & facilities, room comfort
The view was beautiful and has an amazing patio. The apartment smells like old smokers and there was blood all over the bathroom door and the table hadn't been wiped in a long time as it was covered in sticky stuff. Also the wifi isn't even usable its so slow. For an apartment in a metropolitan city I feel like this is unacceptable as my husband couldn't even open his email to do any work.
Stayed 2 nights in Jul 2018
Response from Cheng on 18 July 2018
Dear Andrea, thanks for staying in our apartment and give such sincere comments, we are sorry for the bad experience about cleaning and wifi, we will take them seriously and share with teams to improve and solve. regret again. Have a nice day

2/10 Terrible

hayley, melboune

Disliked: Staff & service
Worst experience booking accommodation ever.
Communication for this property was horrible. We were told to let owner know when we were 30 minutes away. We rang and let them know. They were 40 minutes late meeting us. The man who met us we could not understand him and he gave us no instructions for anything. Everything about this experience was terrible. The room was decent but the owners need to step it up massively. So not professional.
Stayed 1 night in Jun 2018
Response from Cheng on 19 June 2018
Dear Hayley, really sorry for the horrible experience. We've consulted relevant staff and found out the situation, all of our apartments were fully booked, so he was late for your check-in, we know it's not good explanation to you. We will improve some services or processes to make better stay experience. Thanks for your initial comments.

6/10 Okay

Cam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very spacious apartment, beautifully presented. Communication with owner the day before check in was good, we weren’t aware that there was no reception at the hotel, which was confusing. We had to ring a number before we arrived to arrange to meet someone with a key and to pay, which was very average. We were not given much information about the property or parking and between the 4 of us we were only allowed 1 key. This apartment is so well positioned and looked after with a great view and access to the city, but the way bookings and check in in particular are looked after is quite poor. The guy who checked us in was more interested in talking to someone on his phone than welcoming us and letting us know what was going on.
Stayed 1 night in Jun 2018
Response from Cheng on 19 June 2018
Dear Cam, really sorry for the horrible experience. We've consulted relevant staff and found out the situation. We will improve some services or processes to make better stay experience. Thanks for your initial comments.

6/10 Okay

Verified traveller

Disliked: Staff & service
One night stay
We booked through Wotif.com. A guy sent me a text asking what time we would be checking in. I said 2pm. We had to park across the road at crown casino. When we arrived the was a note at the desk saying this is not a hotel we can't check you in. The guy who text me rocked up at 230pm. Barely spoke a word of English and said follow me. We went up to room 2005 with him. He showed us how to lock the door as it was broken. The sheets smelt like BO. The pool area on the top floor has an amazing view but the pool was a little cool so we went in the spa. The unit had Netflix which was a win but if the sheets were washed then maybe consider a new washing powder as they smelt dirty.
Stayed 1 night in Mar 2018
Response from Cheng on 2 May 2018
Dear guest, thanks for staying in our apartment and your comments, we are sorry you had so bad experience here, but we will take your comments seriously and would share with our managements, we know one good staying experience is so important to every traveler and owners themselves, we will be trying to do better to improve it. we are looking forward to your coming next time, wish you have nice day

10/10 Excellent

Bronwyn, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel In the cbd
Took forever to get checked in.. The staff at the desk were terrible. But not associated with the accommodation. Confusing who's in charge and what to do but great overall.. Views were amazing. Gym and pool are incredible. And can see the crown fireball display from the room. Really happy with our experience through wotif it was just the staff at the reception desk of the building that let the stay down. We will be back (and prepared) There's only one car park per room (even if it's a two bedroom apartment) but crown was just across the road and capped at $20.00 so was easy enough. Thanks for having us.
Stayed 1 night in Mar 2018
Response from Eric on 13 Mar 2018
Dear guest, thanks for staying in our apartment and your comments, we are happy to hear that you had good stay experience here. Of course we regret for the thins from desk, we know one good staying experience is so important to every traveler and owners themselves, we will be trying to do better to improve it. we are looking forward to your coming next time, wish you have nice day –OneLife

8/10 Good

Verified traveller

Disliked: Cleanliness
Nice pool
Was ok for a room for the night when we weren't really there. Bit dirty and marks all over the wall. No bath mats for shower or tea towels on the kitchen to dry a few dishes.
Stayed 1 night in Mar 2018
Response from Eric on 13 Mar 2018
Dear guest, thanks for staying in our apartment and your comments, we are sorry for the bad experience, we will take your comments seriously and would share with our managements, we know one good staying experience is so important to every traveler and owners themselves, we will be trying to do better to improve it. we are looking forward to your coming next time, wish you have nice day –OneLife

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel. Lovely view. Beautiful Swimming pool.
Lovely time with friends. Spent time relaxing and enjoying the view.
Stayed 1 night in Feb 2018
Response from Cheng on 23 Feb 2018
Dear guest, thanks for your comments, and enjoyed your nice time with us. For the bad experience about smoking, we are sorry to hear that, actually we DON'T allow any guests to smoke in our own apartment, but we couldn't control all of guests who stay in the building, so we try to offer better atmosphere and environment so as to meet most nonsmokers residents' requirements.Anyway, we regret for the inconvenience to you.

4/10 Poor

Mick, Merimbula NSW

Disliked: Staff & service, property conditions & facilities
Shambles
Booked through wotif. Had no idea we were not not going to be able to check in at the accommodation. Received a text asking when we were arriving which seemed nice. Said 5pm. We arrived a little earlier and had no idea who we should be contacting. Eventually received a response at 5.22 from the text we had sent earlier in the day. Someone turned up around 5.50 with no introduction or apology. We missed the first part of an important business meeting The bathroom smelt and the shower water smelt also like bore water. The towels had that smell as though they had been left wet for a week Overall it was all very unprofessional
Stayed 1 night in Feb 2018
Response from Cheng on 23 Feb 2018
Dear Mick, we are so sorry for the bad experience, we know serious and professional services are so important to every hotel and guests. We have checked relative service and facilities and have been enhancing staffs to improve checking all amenities before checking in so as to ensure we offer suitable accommodation for our valued guests. We regret for that again. We believe good health and environment will make all happy, looking forward to your coming again.