Hi Rayan, I am terribly sorry to hear your feedback. I will certainly pass this onto the cleaner. However, the pool is an outdoor pool. Hence, for the weather during your stay, i.e. below 15 degrees top each day, it is going to be cold. I have checked the kitchen utensils based on your feedback but can't find rusty knife. Note: the knifes are rust proof. There are certain stains on the couch cover which was from the previous guest who checked out before you and we didn't have sufficient time to change it.

Thanks Joss for your review. The house was definitely cleaned and sanitized. Vacuum cleaner is not provided to avoid potential disputes as it was damaged multiple times in the past. Mop bucket was damaged prior to your stay and haven't got the chance to replace it before you check in. It is now replaced. There is no paid TV program as per listing description. However, the TV is a 55 inch smart TV which suits all groups needs. The oven was cleaned and I have all the photos. The house is only one minute walk to beach with six bedrooms and a huge private pool. It is also pet friendly. With the price you paid, it is not possible to find anything similar. Please note your group misused the pool by jumping from the garage roof to the pool and also through towels on top of the house roof. I don't normally speak badly about people. However people can judge themselves that whether words coming from group like this is reliable.