Bar (on property)
Check availability

Reviews of Holiday Inn Werribee, an IHG Hotel

4 out of 5
Holiday Inn Werribee, an IHG Hotel
22 SYNNOT STREET, Werribee, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 209 reviews" "
Rating 8 - Good. 44 out of 209 reviews" "
Rating 6 - Okay. 8 out of 209 reviews" "
Rating 4 - Poor. 5 out of 209 reviews" "
Rating 2 - Terrible. 3 out of 209 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

SHERIF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff they’re also helpful
Stayed 1 night in Apr 2024
Response from Holiday Inn Werribee on 26 Apr 2024
Dear SHERIF,Thank you so much for your lovely review!We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

10/10 Excellent

Phani Varma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to all amenities
Stayed 1 night in Apr 2024
Response from Holidae Inn on 25 Apr 2024
Dear Phani Varma,Thank you so much for leaving us such a great review! We hope you stay with us in the near future. Kind regards,Holiday Inn Werribee

10/10 Excellent

Mary, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist that served us was amazing. The room was clean as well.
Stayed 1 night in Mar 2024
Response from Holiday Inn Werribee on 3 Apr 2024
Dear Mary,Thank you so much for your lovely review! We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

8/10 Good

Claudio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel nice and modern
Stayed 1 night in Mar 2024
Response from Jrue Holiday on 17 Mar 2024
Dear Claudio,Thank you so much for your lovely review!We hope to see you again in the near future.Kind regards,Jerome

6/10 Okay

Dominic

Stayed 2 nights in Jan 2024
Response from Holiday Inn Werribee on 20 Mar 2024
Good morning Dominic,Your feedback is appreciated, here at Holiday Inn Werribee we are always looking for ways to better our services. Thank you for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

M Arif

Stayed 1 night in Jan 2024
Response from Holiday Inn Werribee on 1 Feb 2024
Thank you for choosing Holiday Inn Werribee. We appreciate your feedback. Hoping to see you return to the hotel again soon! Have a wonderful day :)

10/10 Excellent

M Arif

Stayed 1 night in Dec 2023
Response from Lolita Viscayno on 29 Jan 2024
Dear M.Arif, Thank you for taking the time to tell us about your experience at Holiday Inn Werribee..Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Should we be of further assistance please contact hotel on 038713030 or email reservations.melws@ihg.com.Kind Regards, Lolita ViscaynoHotel Services Assistant Manager

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Holiday Inn Werribee on 1 Feb 2024
Thank you for choosing Holiday Inn Werribee. We appreciate your feedback. Hoping to see you return to the hotel again soon! Have a wonderful day :)

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Werribee on 1 Feb 2024
Thank you for choosing Holiday Inn Werribee. We appreciate your feedback. Hoping to see you return to the hotel again soon! Have a wonderful day :)

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet despite being in a main town hub.
Stayed 2 nights in Dec 2023
Response from Cameron Harrison on 25 Dec 2023
Thank you for your review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cameron Harrison on 25 Dec 2023
Thank you for your review

10/10 Excellent

Jia-Syuan

Stayed 1 night in Dec 2023
Response from Lolita Viscayno on 9 Jan 2024
Dear Jia-Syuan, Thank you for taking the time to rate us about your experience at Holiday Inn Werribee.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 038713030 or reservations.melws@ihg.com.Sincerely,Lolita Viscayno Hotel Services Assistant Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good,easy parking, friendly helpful staff, clean rooms.
Stayed 1 night in Dec 2023
Response from Cameron Harrison on 25 Dec 2023
Thank you for your review

8/10 Good

john

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is great.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Werribee on 6 Dec 2023
Thank you so much for your review! We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST REVIEW
Amazing experience one of the best ive stayed in staff are polite and friendly.
Stayed 1 night in Dec 2023
Response from Holiday Inn Werribee on 6 Dec 2023
Thank you so much for your review! We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

8/10 Good

Amna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Werribee on 6 Dec 2023
Thank you so much for your review! We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

10/10 Excellent

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Bar was lovely Easy parking Room Upgraded on arrival 👌
Stayed 1 night in Nov 2023
Response from Holiday Inn Werribee on 29 Nov 2023
Good afternoon,Thank you for the wonderful feedback! We are so pleased to hear you enjoyed your recent stay! We hope to see you again soon!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made my stay wonderful
Stayed 3 nights in Nov 2023
Response from Holiday Inn Werribee on 29 Nov 2023
Good afternoon,Thank you for the wonderful feedback! We are so pleased to hear you enjoyed your recent stay! We hope to see you again soon!

10/10 Excellent

Sarina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cameron Harrison on 22 Nov 2023
Hi Sarina,Thank you so much for your reviewKind Regards

10/10 Excellent

Jacinta

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lolita on 20 Nov 2023
Dear Jacinta, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 038713030 or reservations.melws@ihg.com.Kind Regards, Lolita ViscaynoHotel Services Assistant Manager

10/10 Excellent

Enza

Liked: Amenities
My stay was excellent x
Stayed 1 night in Nov 2023
Response from Lolita on 20 Nov 2023
Dear Enza, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 038713030 or reservations.melws@ihg.com.Kind Regards, Lolita Viscayno Hotel Sevices Assistant Manager

8/10 Good

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Werribee on 19 Nov 2023
Good evening Astrid,Thank you so much for you review.We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the place in general clean and modern, would stay again!
Stayed 1 night in Nov 2023
Response from Holiday Inn Werribee on 17 Nov 2023
Good afternoon Matthew,Thank you for your review! We hope to se you again in the near future. Kind regards,Holiday Inn Werribee

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Holidae Inn on 14 Nov 2023
Good morning Willie,Thank you so much for your rating.We hope to see you again soon!Kind regards,Holiday Inn Werribee

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a night and we arrived lately in the night. The check-in was easy even late at night.
Stayed 1 night in Nov 2023
Response from Holidae Inn on 10 Nov 2023
Good morning,Thank you for taking the time to tell us about your experience at Holiday Inn Werribee.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Holiday Inn Werribee

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great stay, staff were exceptional and helpful when needed. Reccomend the accommodation. Not so much the restaurant. A bit overpriced and one staff member didn't have great people skills but there are plenty of other food options in the area. Overall accommodation was great priced and very pleasant
Stayed 2 nights in Nov 2023
Response from Cameron on 8 Nov 2023
Hi Thea,Thank you so much for your feedback. We will keep working on our people skills. Super glad to hear you enjoyed your stay we hope you come stay with us again in the future.Kind Regards,Holiday Inn Werribee Team

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation and staff
Stayed 1 night in Oct 2023
Response from Jerome Magnaye on 5 Nov 2023
Good morning Colleen,Thank you so much for your review! We hope to see you again in the near future.Kind regards,Holiday Inn Werribee

8/10 Good

Issahack, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Holiday Inn Werribee on 29 Oct 2023
Good evening,We are so glad to hear you enjoyed your recent stay here at Holiday Inn Werribee! We hope to see you again soon :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Services Assistant Manager on 2 Oct 2023
Thank you so much for your response.We hope to see you again soon. Kind regards,Holiday Inn Werribee

8/10 Good

lynne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel has a great location , only a few kms from Werribee Zoo , close to shops , cafes and restaurants Only negative was the service in the restaurant was very slow , they seemed very short of staff
Stayed 1 night in Sep 2023
Response from Jerome Magnaye on 28 Sept 2023
Good afternoon Lynne,Thank you for taking the time to tell us about your experience at Holiday Inn Werribee. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Holiday Inn Werribee

10/10 Excellent

Jayme-Lee

Liked: Cleanliness, property conditions & facilities
Everything was amazing
Stayed 1 night in Sep 2023
Response from Catalina Crespo on 23 Sept 2023
Dear Jayme-Lee, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great time. We hope you visit us again soon!Kind regards, Catalina CrespoHotel Services Assistant Manager

6/10 Okay

alan

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Catalina Crespo on 23 Sept 2023
Dear Alan, Thank you for taking the time to share your feedback.We hope to welcome you again soon.Kind regards, Catalina CrespoHotel Services Assistant Manager

10/10 Excellent

Alilia

Stayed 2 nights in Sep 2023
Response from Holiday Inn Werribee on 4 Oct 2023
Good morning Alilia,Your feedback is important to us, we are so glad to hear that you enjoyed your stay at Holiday Inn Werribee. We hope to see you return again soon, have a wonderful day.

10/10 Excellent

Gordon, INGLEWOOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new hotel, with very midern facilities and great views across the nearby areas, given its height above the nearby buildings. Very easy walk to an amazing array of cafes and restaurants in adjacent Watton Street Werribee. Very nice bar with great service on the 8th floor. Recommended.
Stayed 1 night in Sep 2023
Response from Holiday Inn Werribee on 12 Sept 2023
Good afternoon Gordon,We are pleased to hear you enjoyed your recent stay at our property. It is our priority to ensure guests comfort throughout their stay. We hope to see you visit us again soon!

10/10 Excellent

Wayne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Breakfast was really good. Bit of noise on the Saturday night from the club across the road but we still managed to get to sleep. The facilities were really good and clean. The gym was a pleasant surprise in the range of equipment. The walk by the river was really nice after breakfast. A happy hour would be great to see but I did not notice one.
Stayed 3 nights in Sep 2023
Response from Jerome Magnaye on 10 Sept 2023
Good morning Wayne,Thank you for taking the time to tell us about your experience at Holiday Inn Werribee.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Holiday Inn Werribee

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and very accommodating. They went above and beyond to make our stay memorable. Highly recommended.
Stayed 1 night in Aug 2023
Response from Holiday Inn Werribee on 28 Aug 2023
Good afternoon Jason,We are very glad to hear you enjoyed your stay, we try our best to ensure everyone's needs are met throughout their stay. We hope to see you again soon!

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked all our boxes.
All the staff were friendly particularly at reception. The breakfast was great. The decor was divine, right on point! The veiws from reception / bar/ breakfast & our room was of Melbourne's city in the distance and was really lovely. Would definitely recommend and stay again.
Stayed 1 night in Aug 2023
Response from Holiday Inn Werribee on 28 Aug 2023
Good afternoon Trudi,We are so glad to hear you enjoyed your stay. It is our number one goal to ensure all guests needs are met throughout their stay. We hope to see you again soon!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really good to stay here, would recommend it to anyone.
Stayed 1 night in Aug 2023
Response from Holiday Inn Werribee on 28 Aug 2023
Good afternoon Troy,We are glad to hear you enjoyed your stay. It is our number one priority to ensure guests comfort and to see to it that every need is met. We hope to see you again soon!

10/10 Excellent

Kawthar

Stayed 4 nights in Jul 2023
Response from Jerome Magnaye on 29 Aug 2023
Good morning Kawthar,Thank you so much for your lovely rating!We hope to see you again in the near future.Kind regards,Holiday Inn Werribee

4/10 Poor

kerri

Travelled with partner
Liked: Cleanliness, staff & service
Elevator was crap. Tiny rooms. Expensive
Stayed 1 night in Jul 2023
Response from Lolita Viscayno on 3 Aug 2023
Dear Kerri, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Werribee. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive hard to make each stay as pleasant and comfortable as possible. We take feedback seriously so we can provide a better experience in the future. Again, thank you for sharing your comments, and we hope you give us the opportunity to serve you again in the future.Kind Regards, Lolita ViscaynoHotel Services Assistant Manager

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The whole property was nice and enjoyed it there..
Stayed 1 night in Jul 2023
Response from Holiday Inn Werribee on 6 Aug 2023
Good morning Chris,We are so glad to hear that you enjoyed your stay with us at Holiday Inn Werribee! We hope to have you visiting with us again soon! Have a wonderful day :)

10/10 Excellent

Melita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located and looks relatively new. We found it walkable to whatever we needed. Quiet. Good views.
Stayed 1 night in Jul 2023
Response from Holiday Inn Werribee on 24 July 2023
Good afternoon Melita,We are very glad to hear that you have enjoyed your time with us here at Holiday Inn Werribee. Thank you for your positive feedback. We hope to see you return again someday soon! :)

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, breakfast was great, parking was very easy and convenient. The only down side was the bed - too firm, could do with a pillow top. Otherwise, everything was great.
Stayed 1 night in Jul 2023
Response from Holiday Inn Werribee on 31 July 2023
Good afternoon Kenneth,Thank you for the feedback provided about the mattresses being too firm and the suggestion for a pillow top option, I will pass this on to management for consideration. We are so glad to hear that you have enjoyed your stay with us here at Holiday Inn Werribee and hope to see you return again soon!

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay with great service
Stayed 1 night in Jul 2023
Response from Holiday Inn Werribee on 21 July 2023
Good afternoon Dani,We are so pleased to hear that you have enjoyed your stay here at Holiday Inn Werribee. We hope to see you again soon! Have a wonderful weekend :)

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, room and breakfast
Stayed 1 night in Jul 2023
Response from Jerome Magnaye on 17 July 2023
Good morning Melissa, Thank you so much for your lovely review! We hope to see you again in the future.Kind regards,Holiday Inn Werribee

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, easy parking good rooms friendly helpful staff
Stayed 3 nights in Jul 2023
Response from Jerome Magnaye on 12 July 2023
Good morning,Thank you for taking the time to tell us about your experience at Holiday Inn Werribee.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Holiday Inn Werribee

10/10 Excellent

Amarjit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good, the one thing which it lacks was housekeeping. We stayed for 3 nights and they haven’t even vaccumed the floor for even once. We left the tip as well, they replenished everything but didn’t wash the bath and vacuumed the room. For 3 nights i dont think we asked too much. But overall it was good
Stayed 3 nights in Jul 2023
Response from Jerome Magnaye on 12 July 2023
Good morning Amarjit,Thank you for taking the time to tell us about your experience at Holiday Inn Werribee.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Holiday Inn Werribee

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
friendly and professional staff
Stayed 1 night in Jul 2023
Response from Jerome Magnaye on 10 July 2023
Good afternoon Graeme, Thank you for taking the time to leave us such a great review! We hope to see you again in the near future. Kind regards,Holiday Inn Werribee

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and professional service
Stayed 5 nights in Jul 2023
Response from Jerome Magnaye on 7 July 2023
Good afternoon Graeme, Thank you for taking the time to tell us about your experience at Holiday Inn Werribee.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Holiday Inn Werribee

10/10 Excellent

Rajinder

Liked: Staff & service, property conditions & facilities
Amazing property
Stayed 1 night in Jun 2023
Response from Jerome Magnaye on 3 July 2023
Good afternoon Rajinder,Thank you so much for leaving us such a great response!We hope to see you again in the near future. Kind regards,Holiday Inn Werribee