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Reviews of Fraser Place Melbourne

4 out of 5
Fraser Place Melbourne
19 Exploration Lane, Melbourne, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 396 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor quality hotel. Constant drip from toilet all night, and TV broken. Hotel reception advised that apparently every TV in the hotel was broken! Heating was loud and dusty. On the positive side the bed was comfortable and staff were friendly.
Stayed 2 nights in Jul 2021
Response from Andrew Miso - Front Office Manager on 18 July 2021
Dear Guest, Thank you for your feedback, I do apologise for the negative aspects of your stay you experienced. We are aware of an issue with our TV reception and as of today (19/7/21) we are beginjing the process of switching out our system which is causing the issues. I have shared your feedback about the toilet and heating with maintenance to follow up. I am glad that you did find our beds comfortable and our staff's service were at the high standard we strive to provide. I do hope we can welcome you back in the future and provide you a more memorable experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Great location, close to transport and bars, restaurants
Stayed 4 nights in Apr 2021
Response from Andrew Miso - Front Office Manager on 11 May 2021
Dear Daniel, Thank you for your review, we are glad you enjoyed your stay with us. We look forward to welcoming you again sometime in the future.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Andrew Miso - Front Office Manager on 11 May 2021
Dear Guest, Thank you for your 4 star rating, we are glad you enjoyed your stay!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you 😊 for another great stay , we love the location , very quiet and bed was so comfy , we will be back again , Donna & Pete 👍
Stayed 1 night in Mar 2021
Response from Andrew Miso - Front Office Manager on 12 Mar 2021
Hi Donna & Pete, Thank you for your feedback, we are glad you enjoyed your stay with us. We look forward to welcoming you back again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Andrew Miso - Front Office Manager on 12 Mar 2021
Dear guest, Thank you for your feedback, we are glad you enjoyed your stay with us. We look forward to welcoming you back again in the future!

4/10 Poor

Olivia, Melbourne

Disliked: Property conditions & facilities
Smells cigarette when entering the room... Not really good location
Stayed 1 night in Jan 2021
Response from Andrew Miso - Front Office Manager on 30 Jan 2021
Hi Olivia, Thank you for taking the time to provide us some feedback, all feedback is so valuable to us at the moment as we continue to work towards being being completely reopen to the public. I do sincerely apologise for the negative aspects of your stay, especially the smell of cigarette. I have passed this on to housekeeping to rectify immediately. We do hope we can welcome you back in the future and provide you a more memorable experience.

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay
Our room was small but very clean and a comfortable stay for just the one night . Situated in a quiet part of the city
Stayed 1 night in Jan 2021
Response from Andrew Miso - Front Office Manager on 30 Jan 2021
Dear Wade, Thank you for taking the time to provide us with some feedback from your recent stay, we are glad you enjoyed your stay with us. We do hope we can welcome you back again sometime soon in the future.

10/10 Excellent

Kirsten, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, quick check in, spacious room, very clean, great amenities.
Stayed 1 night in Dec 2020
Response from Andrew Miso - Front Office Manager on 13 Dec 2020
Dear Kirsten, Thank you for taking the time to review your recent stay with us, we are glad that you enjoyed your stay. We do hope we can welcome you back again sometime in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2020
Response from Andrew Miso - Front Office Manager on 3 Dec 2020
Dear Guest, Thank you for your feedback, we are glad you enjoyed your stay. We hope we can welcome you back at Fraser Place Melbourne in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Quiet and convenient location - Clean and comfortable place - Great service
Stayed 1 night in Mar 2019
Response from Marcus on 3 Sept 2020
Thank you for your lovely review of Fraser Place Melbourne. I am glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Packham General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in May 2020

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in a quiet part of the city. Room was a little small
Stayed 1 night in Mar 2020
Response from Andrew Miso - Front Office Manager on 28 Apr 2020
Thank you for your feedback, we are glad you enjoyed your stay with us. We hope we can welcome you back in the future.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay apart from bedding mix up. Nice and close to all theatres and shopping vicinity.
Stayed 1 night in Mar 2020
Response from Andrew Miso - Front Office Manager on 28 Apr 2020
Thank you for your feedback, we are glad you enjoyed your stay with us. Again we do apologise for the bedding mix up but are happy we could resolve this for you. We hope we can welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and the style of the apartment style room.
Stayed 3 nights in Mar 2020
Response from Andrew Miso - Front Office Manager on 28 Apr 2020
Thank you for your feedback, we are glad you enjoyed your stay with us. We hope we can welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Maddy Oliver, Front Office Team Leader on 19 Mar 2020
Dear guest, Thank you for your review. We hope you enjyoed your stay and look forward to welcoming you again.

8/10 Good

M R

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2020
Response from Maddy Oliver, Front Office Team Leader on 19 Mar 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Maddy Oliver, Front Office Team Leader on 14 Mar 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay altogether and look forward to welcoming you again.

10/10 Excellent

LARA HAMDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Maddy Oliver, Front Office Team Leader on 11 Mar 2020
Dear Lara, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

6/10 Okay

Meena

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could have been better maintained
Nice place, but maintenance needed on the room. Toilet holder kept coning off, toilet seat was loose, was on a twin room but one extra blanket.
Stayed 1 night in Mar 2020
Response from Maddy Oliver, Front Office Team Leader on 11 Mar 2020
Dear Meena, Thank you for your review. Your feedback is appreciated and has been passed along to our maintenance team. We hope to welcome you again so we have a chance to improve.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very neat and clean hotel room
It was close to where I had a function with my work so it was good to come to a clean hotel and comfortable bed.
Stayed 1 night in Mar 2020
Response from Maddy Oliver, Front Office Team Leader on 11 Mar 2020
Dear Omar, Thank you for your review. We are pleased to hear you enjoyed your stay with us and you found our location to be convenient for your needs. We look forward to welcoming you again!

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday!!
Our family (parents plus eight year old) loved our week at Fraser’s. The room had loads of cupboard space, a very comfy king bed, two hot plates. a microwave, dishwasher, fridge and - best of all - washing machine and dryer. Although we weed out sightseeing most of the time, the staff were incredible. Cleaners were excellent and really did clean effectively. They were also very thoughtful in looking after three of us. Location wise, these apartments are great - near QV shops, library, Exhibition Gardens plus possums. We walk to NGV. Great holiday
Stayed 8 nights in Feb 2020
Response from Maddy Oliver, Front Office Team Leader on 11 Mar 2020
Dear Robyn, Thank you for taking the time to leave such a lovely review. We are so happy to hear you enjoyed your apartment and the facilities it provides as well as our awesome central location. We hope you enjoyed your holiday to the full extent and we look forward to welcoming you again!

8/10 Good

Jeanne, Cairns

Travelled with partner
Liked: Cleanliness, staff & service
Good location, room well equipped and correct size. Was quite noisy as close to elevator.
Stayed 3 nights in Feb 2020
Response from Maddy Oliver, Front Office Team Leader on 19 Mar 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020
Response from Andrew Miso - Front Office Manager on 28 Apr 2020
Dear guest, Thank you for your feedback, I do apologise for any negative aspects you experienced during your stay. We hope to welcome you back in the future and provide you a more memorable experience.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, well located stay
We spent a week at Frasers while in Melbourne for a family wedding. Our first room was very comfy. But I needed more hanging space. Expressed this to the reception - not a problem to rearrange rooms! As well as multiple cupboards, rooms have two gas burners, a microwave, fridge, dishwasher and washing machine/dryer! A winner for us to be able to wash and dry clothes!!! The king bed is incredibly comfortable and the location near universities means loads of Asian restaurants nearby. Lygon St and Italian food is close as is Fitzroy. QV shops are a block away. Staff are very helpful. The precooked breakfast ($10) is excellent. We had a wonderful stay!
Stayed 6 nights in Feb 2020
Response from Maddy Oliver, Front Office Team Leader on 13 Mar 2020
Dear Robyn, Thank you for taking the time to leave such a lovely review. We are so happy to hear you enjoyed your apartment and the facilities it provides as well as our awesome central location. We hope you enjoyed your holiday to the full extent and we look forward to welcoming you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates. Great staff. Great location. Great room.
Stayed 1 night in Feb 2020
Response from Maddy Oliver, Front Office Team Leader on 11 Mar 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Long hairs in shower/ bathroom not cleaned properly. Slow check in process.
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 2 Mar 2020
Dear guest, Thank you for your review of our hotel. We are sorry that you encountered some problems during your stay. We have passed your feedback along to our staff for further training to make sure our high standard of cleaning and service is maintained. We hope to welcome you back again so we have the chance to leave a better impression.

10/10 Excellent

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I was upgraded free och charge to an executive suite because of noise on my first room. Great service!
Stayed 4 nights in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 2 Mar 2020
Dear Jens, Thank you for your review of our hotel. We are pleased to hear your issue was solved to your satisfaction and hope you enjoyed the remainder of your stay. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 29 Feb 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

8/10 Good

Isabelle, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a small lane, easy for uber or taxi drop off or pick up, not far from free tram zone stops, easy walk to China town
Stayed 2 nights in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 29 Feb 2020
Dear Isabelle, We are pleased to hear you enjoyed our convenient location. We hope you enjoyed the rest of your stay and look forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 29 Feb 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 29 Feb 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay and look forward to welcoming you again.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel for what we paid . Cool part of the city easy to get around. Staff were great and went out of there way to make me and my partner feel special on an important weekend away. Recommended. Thanks
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 29 Feb 2020
Dear guest, Thank you for your review of our hotel. We are so glad to know you found value for your money and that our staff were able to make your stay a little extra special. We hope you enjoyed your stay altogether and we can welcome you again soon.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast close to everything
Close to everything . I would stay again. It was quiet no street noise and comfy beds. The aircon was old and super noisy though. (But i sleep with ear plugs.) Breakfast was at the hotel and was EXCELLENT..surprised me. So over all would stay again
Stayed 1 night in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 29 Feb 2020
Dear Amanda, Thank you for leaving such a lovely review. We are so pleased to hear you enjoyed the Sealy mattress in your apartment and our delicious buffet brekky! Our air conditioning units are currently in the process of being replaced to hopefully once that is finished we can welcome you back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 25 Feb 2020
Dear guest, Thank you for your review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The service by all staff was amazing, really helpful team at front desk
Stayed 4 nights in Feb 2020
Response from Andrew Miso - Front Office Manager on 25 Feb 2020
Dear guest, Thank you for taking the time to share your feedback, we are glad to see you enjoyed your stay with us and the service provided by the team. We do look forward to welcoming you back sometime in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 16 Feb 2020
Dear guest, Thank you for your review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location highly recommended. Great bed
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 16 Feb 2020
Dear guest, Thank you for your review of our hotel. We are glad to hear you enjoyed our location as well as our comfy Sealy mattresses. We look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 16 Feb 2020
Dear guest, Thank you for your review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Amy, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, close to the theatres, easy access to public transport and food options. Nice and clean, great amenities. Lovely helpful staff. A great comfortable stay
Stayed 2 nights in Feb 2020
Response from Maddy Oliver Front Office Team Leader on 10 Feb 2020
Dear Amy, Thank you for taking the time to review our hotel. We are so pleased to hear our location was convenient for your needs and that our service was helpful as well. We look forward to welcoming you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, short walk to city centre and shops. The staff were wonderful, the ladies at the front desk were friendly, polite & helpful. The room was better than we expected, clean & well presented. Beds & pillows were comfy. Definitely going back!
Stayed 1 night in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 8 Feb 2020
Dear guest, Thank you for taking the time to leave such a lovely review. We are pleased that you found our location convenient and that our staff were friendly and helpful. We hope you enjoyed your stay overall and look forward to welcoming you again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Good location for a couple of nights stay in Melbourne
Stayed 4 nights in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 10 Feb 2020
Dear guest, Thank you for your review. We hope you enjoyed your stay overall and look forward to welcoming you again.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 8 Feb 2020
Dear guest, Thank you for your review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Andrew Miso - Front Office Manager on 28 Jan 2020
Thank you for taking the time to provide us with some feedback, we are glad that you enjoyed your stay with us

2/10 Terrible

Catherina

Stayed 1 night in Jan 2020

10/10 Excellent

Paola, Sydney, Australia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, check in process was easy and quick and the bed was very comfy.
Stayed 2 nights in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 24 Jan 2020
Dear Paola, Thank you for your review. We are pleased to hear you found our Sealy mattresses comfortable and that our service was quick and efficient. We look forward to welcoming you in the future!

10/10 Excellent

KD, Sydney

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great location and property. Very convenient and staff were extremely friendly
Stayed 1 night in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 24 Jan 2020
Dear KD, Thank you for your lovely review. We are happy to hear you enjoyed our convenient location and our friendly service was able to impress you. We hope to welcoming you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away so, even though in the CBD you didn't get any noise from the street. Very large and comfy bed and staff were friendly and helpful.
Stayed 1 night in Jan 2020
Response from Maddy Oliver Front Office Team Leader on 24 Jan 2020
Dear guest, Thank you for taking the time to review our hotel. We are pleased to hear you found our location quiet and convenient while still being able to enjoy the CBD. We hope you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was efficient and the staff there were very friendly, the hotel is in a good location also
Stayed 1 night in Jan 2020
Response from Andrew Miso - Front Office Manager on 21 Jan 2020
Dear guest, Thank you for taking the time to provide us with some feedback, we are glad that you enjoyed your stay and the service provided by our team. We hope to welcome you back to Fraser Place Melbourne in the near future.

10/10 Excellent

Kerry, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Paris end of the city. Lovely attentive staff - great clean and well appointed studio room. We would return again.
Stayed 3 nights in Jan 2020
Response from Andrew Miso - Front Office Manager on 21 Jan 2020
Dear Kerry, Thank you for taking the time to provide us with some feedback, we are glad that you enjoyed your stay and the service provided by our team. We hope to welcome you back to Fraser Place Melbourne in the near future.