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Reviews of City Square Motel

3 out of 5
City Square Motel
67 Swanston Street, Melbourne, VIC

Reviews

7.2

Good

Rating 10 - Excellent. 198 out of 1000 reviews" "
Rating 8 - Good. 438 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Carla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The building is too old and if you arrive after 5pm there's Nobody's at the réception.Clean but too old. Excellent location.
Stayed 2 nights in Apr 2024

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the shower- a lot if dust in surfaces, beside sink. Blanket was not washed and I requested a new one but it smelled very used. Hotel couldn’t help this but construction across the street all day and night. Great location though. Hot water, air conditioning and the elevator worked so overall okay.
Stayed 6 nights in Mar 2024

2/10 Terrible

Owen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am usually easy to please but this room was awful. Bed was itchy (scabies?) Room was noisy. Curtains let too much light in. Faint unpleasant odour. Staff/support was not contactable - I tried calling three separate times to get sheets changed, and in person at 8am. Simply unacceptable.
Stayed 2 nights in Mar 2024

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities
The room was tiny & felt dusty and out dated. My booking said "twin bed" but the room only had a single bed. As a young female staying on my own this location is no longer idea due to the increase in homeless presence in swanston and flinders st. Heading home late, after a night out on the town would not have felt safe unfortunately.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The City Square Motel now has Netflix, You Tube, Multiple TV Channels etc. I might have to stay here more often!
Stayed 3 nights in Feb 2024

6/10 Okay

Becca

Disliked: Cleanliness, amenities, property conditions & facilities
Continent location on Swanson Street. Easy access to most attractions. The interior itself had seen better days, particularly the bathroom. Black mould in the bath shower was most noticable. Black mould inside the kettle, thankfully had microwave to heat water.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Weak Wi-Fi in my room
Stayed 4 nights in Feb 2024

4/10 Poor

susan

Disliked: Staff & service, amenities, property conditions & facilities
Room poor. Noisy air conditioner. Night lights not working. Only one rubbish bin. No cutlery ie spoons to stir coffee! No air extractor in bathroom toilet. Toilet paper holder empty, shower head broken.
Stayed 1 night in Feb 2024

6/10 Okay

Dennis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mouldy bathroom & overall just awful.
Stayed 2 nights in Feb 2024

6/10 Okay

Dennis

Great location, but the property was kinda dumpy, but for $90 a day was reasonable
Stayed 4 nights in Feb 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not done a review anywhere before but I feel I need to save people from staying here. This motel was the worst place I have ever stayed on a night away anywhere in the world. I booked one night in June 2023 to stay in Feb 2024 for the Taylor Swift concert. The pictures looked good and the price was $250 as I got in quite early. I’m unsure if I got a terrible room because I booked before prices went up more, but I came so close to leaving the minute after I checked in. The hallways and rooms smelt like a strange cleaning solution and I could deal with that but what was in the room is not ok. I have photos of the below things: * the latch to securely lock the door was broken and not there. * the windowsill and window was mouldy and rusted (also caked with gross dirt/mould) * the carpet had been worn through * the bath had mould all around it and was falling apart. I came home from the concert wanting to rest my feet in a shower but took one look and decided I didn’t want to get in there. I told my mum that the place made me feel unsafe and she reassured me I would only be there for a few hours to sleep. Worst place ever and should be reported to the health authorities!

6/10 Okay

Kirsty, Belair

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was perfect, staff were helpful. Perfect if you don't need a fancy hotel. Not a quiet location though but if tired enough it doesn't matter.
Stayed 1 night in Feb 2024

4/10 Poor

Joan

Travelled with partner
Website says 24hr reception, but staff hard to get hold of before 2pm. Room was not like the photos on website. Extremely dusty - obviously not vacuumed to the edges. Air conditioner didn’t work, there were 2 coolers and one portable fan in the room One set of cutlery for two people. Bed was okay, lots of toiletries. Table but only one chair Not good
Stayed 2 nights in Feb 2024

2/10 Terrible

Adam

Needs to be bulldozed and rebuilt, the smell was unbearable. Mould in bathroom and the floor was filthy. Never again
Stayed 2 nights in Feb 2024

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 1 Feb 2024
Thx for your staying

10/10 Excellent

Tarik s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer.
Clean. Great Location. Good Size room. Great Price. I will definitely be back again
Stayed 1 night in Jan 2024
Response from C on 1 Feb 2024
Thx for your staying

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Atmosphere of a dirty motel
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Melissa

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

kerrie

Travelled with partner
Disliked: Cleanliness
we found this property close to everything and convenient. We would stay there again. please more time cleaning. use bleach mould in bathrooms. bed comfy. tiny dining table and chairs need replacing
Stayed 4 nights in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Loved the clean linen and toiletries. Staff and service was high grade.
Stayed 2 nights in Jan 2024
Response from C on 30 Jan 2024
Thx for you staying.

6/10 Okay

Ally

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room v v v dirty. Great location but i would never go back there again. Stains on the bed, walls floor. Bathroom was horrible and shower couldn't be more mouldy. Do not recommend at all
Stayed 2 nights in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst the location of the motel was very handy and appreciated the general conditions were not good. Room looked like it hadn't been thoroughly cleaned, thick dust on everything including the upper walls. Bathhroom grout covered in mould, broken tiles and again looked like it hadn't been thoroughly cleaned recently. Feedback was given upon leaving, response given was 'ok'.
Stayed 2 nights in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

4/10 Poor

Kelvin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom facilities were sub-standard. The shower over bath did not drain and the base was dangerously slippery. There was rubbish under the beds.
Stayed 2 nights in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Jill

Travelled with partner
Very convenient, a bit dated but ok for our needs.
Stayed 3 nights in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

6/10 Okay

Suzanne

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not the room as advertised on last-minute.com, although single bed clean other areas of room dusty, bathroom some mould around tiles and main security door to lifts was left open and access to lifts had no security system in place. Location is central but busy area and lacking good security is a high risk factor.
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, noisy and lots of light from the project site across the road. Cheap, but nasty.
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Olivier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Karis

Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

4/10 Poor

Hyewaan

Travelled with partner
Good water pressure in the shower, spacious room Mould in the bathroom Not enough power points and bench space for toaster and kettle Air freshner smell was too strong Many marks on walls
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service
The rooms and halls needs a good lick of paint, new lights and the carpets needs a good vacuum and steam clean but the linen and towels were clean, we just needed somewhere to sleep and shower
Stayed 1 night in Jan 2024
Response from C on 1 Feb 2024
We will be addressing your concerns.

4/10 Poor

Pam

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

4/10 Poor

Peta

Disliked: Cleanliness, amenities, property conditions & facilities
The images are very old. Property not clean. Had last visitors lefovers in fridge. The rooms were decent size but very unclean, mould in shower and on sink. Not sure when last cleaned behind toilet. Marks on all walls. Stains on spare balnket that were questionable. This has the potential to be an amzing place if given some love and care. It had a back packer feel but not as clean.The AC not working had to climb on furniture yto turn off as could not adjust temp settings. Position of hotel amazing as right in the middle if city close to everything. Paid for queen room but got a double. Could touch sides of bed if stretched arms out. Very disappointed with cleanliness as can deal with dated and old if clean.Feels as if take no pride in the presentation. Larger than average hotel room.
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

6/10 Okay

Donald

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Nastassia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Micheal

Stayed 2 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Karen

Stayed 3 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Jessica

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was very close to the city which was very convenient. Had a working air con and tv, was also cheap. BUT it was a little dodge. The bathroom was probably the worst. There was no fan so it was mouldy, the shower wouldn't stand up on its own and water would get out of the shower even with the curtain there. The hotel itself had a bit of an off smell too? Made for a good experience though :)
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

10/10 Excellent

Gifford

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a low cost option. Nothing fancy but all the basics along with free WiFi.
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

2/10 Terrible

Brendan

Disliked: Cleanliness, property conditions & facilities
I booked a double bed single room. Got a tiny corner room, single bed that didn’t fit in the soo poop ace provided, dodgy electrics,
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay here. Fantastic guys at reception who made me feel very welcome. Location is very central with public transport (trams) at your doorstep and a very short walk to the train. Shops, restaurants also at your doorstep. The room I ended up in was spacious, clean and tidy. Good size tv and amenities including microwave. Good size compact bathroom with big shower. My room did struggle with wifi however wifi is readily available throughout the cbd and shopping centres for free. The Hotel probably does need an update but that means increased prices. I'm always out during the day, so all I need is a comfortable and safe central place to stay, and this I definately recommend and look forward to returning next year.
Stayed 11 nights in Nov 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

6/10 Okay

judith

Travelled with partner
liked the CBD conveniece liked the low tariff disliked hearing voices throuout the night (4.30 am )
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
For a cheap room it had everything I needed. Clean, Great location. dark and quiet for a good nights sleep.
Stayed 3 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Ebony, Darley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.