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Reviews of Boxhill Luxury Apartment

3.5 out of 5
Boxhill Luxury Apartment
850 Whitehorse Road, Box Hill, VIC

Reviews

6.8
Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

marwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
appreciaion
thanks was very nice and many thanks and respect to the front office manager Jainil Singh. hes the best
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Location is good , convenience
Stayed 3 nights in Jan 2020

8/10 Good

indika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

WAI YAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2018

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish place with breath taking city view.
Very comfortable accommodation for family of four, offering breath taking city view, great amenities and convenience location. Will definitely return and book the same place.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
We received notification from wotif that we had to pick up keys - no issue. When we arrived, keys were not in said location (apartment letterbox) and even if they were, could not get into box to retrieve them. I had to get my 8 year old son to pry his hand through the opening to see if keys were there. Next phone call to wotif contact. She has to call 'host' - this is when we found out it's an air bnb property. Host comes to drop keys off after 1/2 hr wait. We manage to park car in parking space then request 2nd key - can't do this apparently but we explained we needed 2 as there were 2 adults and heading in separate directions at separate times. Different person arranges to deliver key to room. In the meantime, we arrived in room to find room in state of disrepair - broken tv cabinet, broken towel rail, food scraps in fridge, rug not vacuumed, old processed meat under tv cabinet, towels dirty, additional bedding screwed up and dumped in wardrobe (not sure if clean or not), dryer on in room when we arrived, marks & stains on floors & walls. No key to lock doors to balcony (24 floors up & we have special needs child) Middle-man arrives with 2nd key & we show him issues – we are more than angry now as we’ve also been told we have to pay $95 for cleaning fee when the room is not clean to begin with! Asked for this to be refunded, but no.
Stayed 2 nights in Jul 2018