Sports facility
Check availability

Reviews of Box Hill Studios at Canterbury Gardens

Box Hill Studios at Canterbury Gardens
Unit 2, 910 Canterbury Road, Box Hill South, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 42 reviews" "
Rating 8 - Good. 21 out of 42 reviews" "
Rating 6 - Okay. 8 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Karen. on 11 Dec 2019
Thank you so much for the review, we hope you'll stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Karen. on 27 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Spaciousbathroom small and shower screen door stuck/wouldn't clise
Stayed 2 nights in Nov 2019
Response from Brett on 20 Nov 2019
Thank you for the review

8/10 Good

dolores

Liked: Cleanliness, staff & service, room comfort
3-day stay
Room was nice and cool despite very hot day. Shower screen door seemed to be broken. We had to keep bathroom closed as bad smell from drainage. It would have been good to know about the sound proof screen because of the busy Canterbury Road. We only discovered this on the last day.
Stayed 3 nights in Oct 2019
Response from Brett on 20 Nov 2019
Thank you for the review and feedback. Screen has been replaced. Regards Brett

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Brett on 4 June 2019
Thank you for the great review

8/10 Good

Verified traveller

Liked: Room comfort
Good
Good room for the price. TV remote would only work for turning TV on and off - none of the other buttons seemed to work. Carpet was stained and bathroom dated. other than that, good room and facilities.
Stayed 5 nights in May 2019
Response from Brett on 15 May 2019
Thank you for the review and the feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great compact little apartment. Everything was clean and well organised. Bathroom was looking a little dated but it still worked fine.
Stayed 4 nights in Mar 2019
Response from brett on 14 Apr 2019
Thank you for the review. Regards Brett

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2019
Response from Brett on 7 Mar 2019
Thank you for your review, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Car space undercover at your back door was excellent.
Stayed 3 nights in Jan 2019
Response from Brett on 7 Mar 2019
Thanks so much for your review. We hope you'll stay again.

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Box Hill beauty
Compact but still roomy. All things you would need for a short stay.
Stayed 4 nights in Dec 2018
Response from Brett on 14 Jan 2019
Thanks so much Chris, we're so pleased you found your accommodation comfortable, with everything you needed. Thank you for looking after the property and we hope you'll stay again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Karen on 17 Dec 2018
Thanks so much for your lovely review score Michael, we're glad you were so happy with your accommodation. We hope you will stay again.

8/10 Good

Andrew, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
A small room on a busy road, but functional
We stayed here two nights when our house was being packed up for a move. It did the job of providing us with a place to stay nearby. The room is small, but functional. The kitchenette has enough in it to allow for basic meals to be prepared. The room faces on to a very busy, noisy road - I used earplugs to ensure that I got a reasonable sleep.
Stayed 2 nights in Jul 2018
Response from Brett on 3 Sept 2018
Hi Andrew, thanks for your feedback. We're glad you were happy with your accommodation and found it conveniently located. Apologies if you found the traffic noise a bit loud. We hope you will stay again.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Karen. on 9 July 2018
Thanks for the great review Lynette and thank you for taking such lovely care of the unit. We hope you'll stay again.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home away from home.
Well positioned within walking distance to many interesting shops. Had a terrific 2 weeks here and will return in the future. The hosts provide everything. Lots of extra thoughtful touches.
Response from Karen on 30 Mar 2018
Thanks Hugh, lovely to hear you had such a positive stay and enjoyed the central location and local sights. It was a pleasure hosting you and we hope you can stay with us again in the future.

10/10 Excellent

Bev, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfy Bed
We stayed here on the tail end of 3 weeks away from home. Finally a comfortable bed, nice cosy place and everything we needed at our fingertips. We had no problems with check in or out.
Stayed 2 nights in Jan 2018
Response from Karen on 2 Feb 2018
Hi Bev, lovely to hear you found the property so comfortable and enjoyed your stay. Thanks for taking such good care of the property and we hope you can stay with us again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Confusing check in, instructions not sent beforehand. Good location & condition except the bed was very old & saggy so not a great night's sleep.
Stayed 2 nights in Nov 2017
Response from Brett on 28 Nov 2017
Thank you so much for your feedback. We apologise if there was any confusion with the check in instructions and we will have a look at the bed situation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what i needed. Communication was spot on. Easy access. Recommended as a good place to stay.
Stayed 2 nights in Nov 2017
Response from Brett on 9 Nov 2017
We appreciate your great review. So glad it was everything you needed and that you were happy during your stay. We hope to see you again.

8/10 Good

DAMOONS

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Location suited us perfectly
Was like a caravan holiday with ensuite and washer / dryer
Stayed 5 nights in Oct 2017
Response from Brett on 11 Nov 2017
Thanks so much for your review. I'm glad you found it quiet and enjoyed your accommodation. We apologise for the dryer issue and have since taken that up with our cleaning staff so thank you for letting us know. We hope to see you again in the future Regards, Brett.

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Certainly not what we were expecting
This was an apartment not a hotel, motel experience with no, checkin, no service and lists of rules (from a Body Corporate no less) We managed on the same towels for 4 days but never saw a person, should we have needed more. The apartment was in reasonably good condition, clean and comfortable and well situated
Stayed 4 nights in Jul 2017
Response from Brett on 10 Aug 2017
Hi Joan, thanks for your feedback. We're sorry if you found the check in process misleading, we do state on our confirmation emails that it is a self check in process. You can request an extra service clean during your stay at an extra cost but otherwise there are laundry facilities at the unit so you can wash towels etc if needed. We hope you still enjoyed your stay though and hope to see you again in future.

10/10 Excellent

Avi, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freaking loved it!!
It was wonderful, love the self check in, gives us a sense of privacy. My stay was short but it was a lovely stay at this studio apartment. Fabulous bed. Clean and cozy.
Stayed 3 nights in Jun 2017
Response from Brett on 10 Aug 2017
HI Avi, glad you had such a great stay, was a pleasure hosting you.

8/10 Good

John, Avalon NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Secure parking with internal access to unit, individual and secure entry from street and most of what is needed in a small unit when away from home. Our stay was 15 days was in Unit 3. We missed not having a dishwasher, oven and cooktop stove though an induction element and microwave are provided. Service from the agent could not have been better in the support and follow-through on Telstra internet issues. Great washing machine and drier which was lucky as the cleaners did not service the unit throughout our stay however being off season and paying a low rate more than made up for any shortfall. A great place to stay.
Response from Brett on 18 May 2017
Thanks for your feedback John, we're glad you enjoyed your stay. If you stay with us again and would like a service clean, just let us know and we're more than happy to provide one, there would just be an extra charge involved for that. We hope to see you again.

6/10 Okay

Mal, Mel

Disliked: Cleanliness
Close to shops
Ok unserviced studio apartment. Room needs fumigation as a lot of cockroach action in kitchen & bathroom. Great underground secure parking right outside back door. Noisey traffic on Canterbury rd. and walls / ceiling pretty thin as well. It's a self check in system so you don't interact with staff unless you want to. ALDI and other shops close by.
Response from Brett on 18 May 2017
Hi Mal, thanks so much for your feedback, we are now aware of the cockroach issue in the complex and have since had the premises fumigated to deal with the problem. We appreciate you letting us know .

8/10 Good

Cookie, Adelaide, South Australia

Liked: Property conditions & facilities, room comfort
Nice room a bit far out of city
We only stayed 3 nights but would be great for longer stays as it has a fully equipped kitchen and is quite a good sized room with very secure undercover parking. There was a bit of a lack of info rergarding how to use the parking area and the room is relatively noisy being on the main road but would only be a problem if one was a light sleeper who had trouble with sleep in general. All in all a good experience.

10/10 Excellent

jo, belfast n.ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found box hill studios to be convenient to all you would need as in shops garage eating places main roads post office .apartment clean and well equipped would recommend to anyone.

4/10 Poor

Judy, Country Victoria

Disliked: Staff & service, room comfort
Disappointing venture
Studio room nice but fridge not working, so they kindly upgraded us to a family apartment, no studio rooms available. Nice apartment but spent 1/2 an hour looking for the TV remote which we found under the sofa cushion. Cleaners should be a little more detailed. Then after going out to dinner returned home to find a giant spider..not nice. The real problem was the beds...so uncomfortable. Hubby slept on top of 6 pillows one night, tried the single the next but was almost crippled with pain. Even resorted to trying to sleep on a chair. We could not have stayed another night, he could hardly move (I wasn't much better) and I'm sure he'd be in hospital if we had.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable studio apartment
This apartment was convenient, comfortable and within close proximity to many facilities. Would definitely stay here again.
Response from General Manager on 12 Jan 2017
Thank you for your review

8/10 Good

Ajay, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was on the ground floor next to a busy street, but with the double glazing windows, it was very quiet! Secure undercover car parking - free! Most enjoyable stay!
Response from General Manager on 12 Jan 2017
Thank you Ajay glad you enjoyed your stay.

6/10 Okay

Keith, Sydney

Disliked: Staff & service
Too many house rules.We are expected even to take the garbage bins out to the kerb. Very limited wifi usage provided. Main road rather noisy.
Response from General Manager on 12 Jan 2017
Hi Keith thank you for the feedback the bins at this property are taken out and brought back in by our cleaning staff, there should not be any issues with the WIFI it is adsl. If for any reason this doesn't work please contact me and I will fix. Regards Brett

8/10 Good

vicki, victoria aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for the location I needed
Apart from giving me the wrong street no every thing else was great and would rebook in future
Response from Brett on 12 Jan 2017
Hi Vicki, Sorry for any mix up with check in instructions happy it all worked out.

8/10 Good

Ann, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessing our room was straight forward and easy. We found the facilities comfortable and pleasant. We would definitely recommend this motel to our friends and will stay again.
Response from Brett on 12 Jan 2017
Thank you for the feedback

4/10 Poor

Aca, Hobart

Disliked: Property conditions & facilities, room comfort
May be OK if you have low expectation
The room stinks cigarette, I received no clear information about the parking and the address and the key location should be better explained in the email. The facilities are very basic and old. It was relatively clean, I would not risk to use the kitchen utensils.
Response from Brett on 12 Jan 2017
Hi Aca, Very sorry for the smoke smell unfortunately the guest before you didn't follow our no smoking rules we did our best to remove the smell. I can assure you the property is very clean we offer a basic service it isn't 5 star but the prices are very reasonable for what you get.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location
Very convenient location, at walking distance of Box Hill shopping centre and public transport. A few issues at the beginning with the shower but this was fixed when staff were told.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Brilliant place to stay. Close to Box Hill for trains to the CBD. Bus stops very close to the unit. Doncaster has a ginormous shopping mall with restaurants shops and cinema.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money. Comfy cozy place. I recommend it to you.
Response from Brett on 16 Aug 2015
Thank you for the review glad you enjoyed your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Average
The directions were not very good they said 908 Canterbury Road but it was 910. We had to phone again as we could not find it and because it was on a very busy road the directions need to be exact. The room was miserable because the furniture was so old and out-dated. It needs refurbishing and a coat of paint. However the concept was good and if a bit of money is spent it will be much better.
Response from Brett on 16 Aug 2015
I'm very sorry you did not enjoy your stay the address is 908-916 Canterbury Road so not to confuse anybody reading this 908 is correct. I will pass on the feedback regarding the furniture and paint to the owners. 2 of the 3 have recently had new kitchens and all have new carpet not sure what Studio you stayed in. Again sorry for the unpleasant stay with us.

8/10 Good

Steve, Mildura

Liked: Cleanliness, staff & service, room comfort
Perfect for my needs
Easy to find room on line, booking and payment quick and easy. A text with instructions to gain access were spot on. The location was perfect for my needs and the undercover / secure parking was excellent.
Response from Brett on 16 Aug 2015
Great review thanks for that glad you enjoyed your stay.

6/10 Okay

SUI KWAN

Disliked: Staff & service
房間很多螞蟻, 煮食爐具不好用.
Stayed 11 nights in Feb 2018
Response from Brett on 30 Mar 2018
Thank you for your feedback. We apologise if you found the induction cooker tricky to use. Thank you for letting us know about the ants, we are getting it treated for that issue.

6/10 Okay

房客, 客

Disliked: Cleanliness, property conditions & facilities
廚房好多蟑螂
廚房好多蟑螂，根本不敢用廚房用具，很難想像如此美麗乾淨的澳洲，房間內是這樣多的蟑螂，地下停車埸搖控器很糟，打不開鐵柵，差點無法進出，耽誤時間
Response from Brett on 18 May 2017
Thank you so much for notifying us of the cockroach problem, we have since had fumigators out to deal with the issue. We have also made sure that the remote is working correctly to ensure no future delays with access. We appreciate your feedback.