All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 613 out of 1001 reviews" "
10 - Excellent
613
Rating 8 - Good. 316 out of 1001 reviews" "
8 - Good
316
Rating 6 - Okay. 47 out of 1001 reviews" "
6 - Okay
47
Rating 4 - Poor. 14 out of 1001 reviews" "
4 - Poor
14
Rating 2 - Terrible. 11 out of 1001 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Steve
Travelled with partner
8 May 2024
Liked: Amenities
Needs more things in kitchen, no cutting knives, no bread knives or any stuff to make the basics. Would be helpful
I LIKED THE BOTTLE OF FILTERED WATER IN THE ROOM WHICH WE COULD REFILL
WE WERE UNABLE TO ACCES THE TV & ASKED ABOUT IT AT RECEPTION BUT THIS WAS NOT RECTIFIED DURING OUR STAY
Josephine
Stayed 2 nights in Apr 2024
Response from Alto on 14 Apr 2024
Thanks
8/10 Good
Susan
3 Apr 2024
Liked: Amenities
Very convenient to the Skybus really clean rooms and quite charming. The staff were also really nice.
We chose this hotel because of the location but we were also impressed by the helpful staff and the coffee room with the reading matter freely available. We will stay again next time we visit Melbourne.
Carol
Stayed 1 night in Jan 2024
8/10 Good
Alicia
Travelled with family, Travelled with family and small children
The apartment was great. No issues with accommodation. The car park was difficult to get in and out of, especially with a bigger car. Times of carpark access weren't explained properly at check in so it took us a day to find the interior door.
Had a great stay, staff were very friendly and helpful.I needed to check in just after 0700 so booked to stay the night before. My room was ready when I got to the hotel with no issues and was so quiet I could get a couple hours daytime sleep. It’s an older property which is the only reason I rated it 4 for property condition. Excellent location for transport and getting groceries as needed. Id definitely stay again.
Rachel
Stayed 2 nights in Nov 2023
2/10 Terrible
Samantha
Travelled with family
19 Nov 2023
Disliked: Staff & service
The hotel was beyond disappointing. Besides being conveniently located it has very little to offer.
Lovely overnight stay for a gig, Ever so convenient being next to Southern Cross Station, Skybus drop off and trams/ trains/ buses. In the CBD, yet still quiet and relaxing to sleep- efficient, and friendly.
Wonderful staff. So helpful and accommodating. Loved the breakfast area as it had everything we needed to start our day.? It was so thoughtfully designed with interesting reading material to help one ease into the day. Thank you Daniel and staff.
Took family of 5 for a week long holidays. Boutique hotel which was very quiet, hotel staff so friendly, very convenient location to trains, trams and walking on foot. coffee / cold water all day long. Excellent overall.
Thank you Debra for your perfect rating :) We hope to welcome you back to hotel soon!
10/10 Excellent
Dan Jonathan
3 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Like staying with a good friend
Almost always stay here on trips to Melbourne. It's like a home away from home. The location and staff make it physically ideal; it's environmental attitude lets us sleep well at night.
Dan Jonathan
Stayed 3 nights in Sep 2023
Response from Daniel on 4 Oct 2023
Thank you Dan for choosing the Alto Hotel on Bourke as your preferred accommodations while in Melbourne. It is fantastic to hear that you feel at home when you come to stay with us as this is exactly the environment that we try create for each of our guests :) We do hope to welcome you back to the hotel on your next visit!
Hi Christine,Thank you for your review! We hope to see you again next time you're looking for accommodation in Melbourne.
8/10 Good
Michael
27 Sept 2023
A really great little hotel in Bourke St Melbourne only 150 metres from the Spencer Street Station and the Skybus Terminal. Free inner city tram service outside the front door.
Michael
Stayed 1 night in Sep 2023
Response from Chloe on 28 Sept 2023
Hi Michael,Thank you for including Alto Hotel in your travel plans and for taking the time to leave us a review! I'm very pleased to see you enjoyed your stay and the convenience of our location.We hope to have the opportunity to welcome you again soon.
Towels and bed sheets unattended second night. Dirty stain on blind, walls and carpet (room 208). Gnats in the bathroom on our first night. The concierge staff were friendly and top. Unlikely to stay here again.
Alex
Stayed 2 nights in Sep 2023
Response from Lily on 26 Sept 2023
Dear Alex, Thank you for your feedback. We are sorry to hear that the state of the room was not at a high standard. To offer some explanation, I would assume that the window to your room was opened during the housekeeping routine so that we would have fresh air let into the room. We will also relay this feedback onto housekeeping team to make sure that the standards that our guests expect are reached!Again, I apologise for unpleasant state of room, but are very glad that our staff was the highlight of your stay with us :)
Hi Ms. Belita,Thank you for leaving a review and for staying with us at Alto Hotel! We hope to have the opportunity to welcome you again in the future.
Daniel at front service was excellent - very welcoming and helpful.
Diane
Stayed 2 nights in Sep 2023
Response from Chloe on 17 Sept 2023
Hi Diane,Thank you for your kind words and taking the time to review your stay at Alto Hotel. I'll be sure to pass this on to Daniel.We look forward to welcoming you back in the future!
Great hotel location with the most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Shout out to Daniel!!!!
Jesus Jr
Stayed 3 nights in Aug 2023
Response from Daniel on 1 Sept 2023
Hi Jesus, Thank you so much for your kind words about our staff and hotel! I do hope that you enjoyed your time with us; hopping that we can welcome you back to the hotel sometime soon :)
Hi Paull,Thank you for taking the time to leave a review and for your kind words. We hope to have the pleasure of welcoming you again soon.
8/10 Good
Timothy
25 Aug 2023
Timothy
Stayed 2 nights in Aug 2023
Response from Chloe on 26 Aug 2023
Hi Timothy,Thank you for taking the time to review your recent stay with us at Alto Hotel! We hope to have the opportunity to accommodate you on your next visit to Melbourne.
10/10 Excellent
Michael
13 Aug 2023
Liked: Amenities
Location excellent for football and trams. Staff very friendly and helpful.
Michael
Stayed 2 nights in Aug 2023
Response from Chloe on 13 Aug 2023
Hi Michael,Thank you for your review and your kind words. I'm delighted to hear you enjoyed your stay and were able to take advantage of our convenient location. We look forward to welcoming you back for a future visit to Melbourne.
I loved the coffee machine and apples and the lolly bar, and the bed was SUPER comfy. Staff were welcoming and friendly. Definitely will be returning.
Jill
Stayed 5 nights in Aug 2023
Response from Chloe on 13 Aug 2023
Hi Jill,Thank you for your review and your kind words. I'm delighted to hear you enjoyed your stay! We look forward to welcoming you back in the near future.
Would highly recommend. Alto on Bourke is in a great location, rooms are very quiet.
Ashley
Stayed 3 nights in Jul 2023
Response from Chloe on 29 July 2023
Hi Ashley,I'm pleased to hear you enjoyed your stay and we're able to enjoy our fantastic location. We look forward to welcoming you back on your next Melbourne getaway!
Fantastic location close to southern cross station..great rooms comfortable beds great shower very convenient to all transport shopping etc..very quiet great for sleeping and great reception area with complementary tea coffee juices in lovely dining area thoroughly recommend
Annette
Stayed 1 night in Jul 2023
Response from Chloe on 29 July 2023
Hi Annette,Thank you for taking the time to leave a review of your recent stay with us! I'm very happy to see you enjoyed your time here. We hope to see you on your next visit to Melbourne.
Hi Imme,Thank you for your review and staying with us at Alto Hotel, and i'm pleased to see you enjoyed your stay! We hope to welcome you again on your next visit to Melbourne.
#308 - adjoining room/door. Occupants (many) in room next door making noise (loud voices).
We did not contact reception to make a complaint as
Reception was closed when we returned to the hotel (apparently meal break for staff) had a sign (clock) on door indicating back at 8 o’clock - misleading as we assumed it was for 8AM next morning.
Mary
Stayed 2 nights in Jun 2023
Response from Lily (Guest Services) on 19 June 2023
Dear Mary,We are so sorry to hear that a part of your stay with us was unpleasant. At times staff do leave reception to assist other guests in the hotel for various reasons and we will take this feedback moving forward to try and avoid misleading reception return times in the future. Thank you for your feedback :)