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Reviews of Hilton Garden Inn Medford, OR 

3 out of 5
Hilton Garden Inn Medford, OR 
1000 Welcome Way, Medford, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 890 reviews" "
Rating 8 - Good. 228 out of 890 reviews" "
Rating 6 - Okay. 53 out of 890 reviews" "
Rating 4 - Poor. 30 out of 890 reviews" "
Rating 2 - Terrible. 27 out of 890 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jemima

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Restaurant open until 10 and food and service were good.
Stayed 1 night in Apr 2024

6/10 Okay

Ian

Stayed 1 night in Mar 2024

8/10 Good

Federico

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janetta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and courteous. The breakfast was excellent with plenty of different options. I also was grateful to be able to get a dinner at the hotel.
Stayed 9 nights in Mar 2024

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a magnifying makeup mirror…and the amenity items: the lotion, hand soap and shower gel were all “scented”….I am sensitive to smell and these gave me a headache…although I like the brand (ZeroOne) I would have preferred an unscented option. Otherwise loved my stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Thanks!
Stayed 1 night in Mar 2024

6/10 Okay

Anisa

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
For the price of the room you would think they would be clean. It didn’t feel like anything was wiped down in there. The refrigerator didn’t work so we lost money for the food that was stored in there. The nicest area of the hotel was the main entrance/dining. The rooms felt a little dated for only being built in 2016. The breakfast was good although you have to pay for the buffet you serve yourself. It was just like any other breakfast at a hotel. Next time I will spend almost $200 at another hotel that I know will be clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Travelled with family
We were in room 220 and noise above us not pleasant from 11 - 3. Thinking it was hotel staff.
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

barbara

Travelled with partner
Liked: Amenities
it was excellent as always. a great place to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, convenient dining
Stayed 1 night in Feb 2024

10/10 Excellent

Marco Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, USB ports
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
staff were great. The dining is always good at this location. Very reasonable, good food, and great service. We have been stopping there for the past 4 years.
Stayed 1 night in Jan 2024

8/10 Good

Gary, Crescent City

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Jan 2024

4/10 Poor

Joel

Three nights at the hotel and not one new fresh towel or linen change- no garbage removed either. The room was untouched for those days. Holiday inn cleans everyday- Is this not a Hilton hotel?? Lady at the front desk was most welcoming- Male staff seemed to be annoyed when asked for assistance- Is that not their job ? I am confused as to why I am paying a premium- considering I travel to Medford three to four times a year.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ripoff alert if you bring a pet & dirty rooms
I stayed here on Christmas because it's a pet-friendly hotel. BEWARE: if you want to bring a pet, it was a $75 pet fee plus tax (Oregon doesn't even have sales tax), making the pet fee $84.13 PER NIGHT. A complete and total ripoff, never in my life have I seen a hotel charge so much for a one night pet fee. To top it off, after we paid as much as a luxury hotel to stay here, the room was dirty, there was dirt on the carpet, there were leftover pills on the floor of the bathroom, and the blinds had stains on them. It was a gross room. I'm very disappointed in their false advertising for the pet fee, I was totally bamboozled upon checking in, nowhere in advance did anyone tell me the pet fee when I called twice to tell them I was bringing my 5# dog and the fee isn't advertised online. Stay elsewhere that doesn't charge these kinds of pet fees and somewhere where you don't find leftover pills in the bathroom. It was all around gross.
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

ferreol

Business traveller
Liked: Staff & service, property conditions & facilities
Can’t say much, I only spent a single night while I continued to reach my final destination.
Stayed 1 night in Dec 2023

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Stayed 1 night in Nov 2023

8/10 Good

Anh-Dao

Travelled with pets
Liked: Cleanliness, staff & service
The big lamp on the tv console was blinking and needed fixing. There are courtesy utensils or plastic cups. But I got the ground floor I requested so not bad overall
Stayed 1 night in Dec 2023

6/10 Okay

Shelbie

Travelled with partner
Walking in it looked like a nice hotel experience, check in went smooth. However the room was less than ideal. We were placed in a room with an excelent view of the 10 hvac units that clicked on and off all night, 2 satelite dishes, and the vents for the grill. The matress/bed noisey, like it had been assembled incorrectly, or was unblanced. The pillows and i use that term lightly were flat and felt cheap and overused. The walls of our room were covered in scuff marks overall and smelt like stale cigarettes. (We dont smoke). I booked this Hilton Garden inn with previous positive experiences at others in the chain. Unfortunately it was let down. We wont be staying again.
Stayed 1 night in Dec 2023

10/10 Excellent

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Shopping in Medford
Very clean and comfortable. Had lights out and the fan in the bathroom didn’t work. Would not keep me from staying again.
Stayed 1 night in Dec 2023

4/10 Poor

margaret

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hilton has such a good reputation so I had no qualms about staying here for the weekend. However, the front desk clerk didn't tell me the internet was not working or that room service would only be once for our stay. So I went up to our room, which was great, but only to discover no internet. And the hallways were freezing cold as if the air conditioner was on full blast. I called the clerk who said that they were switching providers. So, NO INTERNET. Then at 3:30am, the fire alarm blasted. I called the clerk, and was told, "it was nothing, don't worry" and could not go back to sleep. We were out the entire day looking at houses to buy and came back, still no internet and no housekeeping. Finally I found out that their new policy was to for housekeeping every other day. I had to ask for new towles and more coffee for the next day. The next morning, I went to fill up our water bottles for a long journey back home, and the machine was broken. I had to go to the restaurant and the waitress was not happy to fill up my bottles. All and all, it was a huge disappointment. I'll think twice before booking with Hilton again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dmitri

Travelled with family
Liked: Amenities
Very comfortable beds and pillows. That’s why I keep coming back to Hilton. I’m a pillow snob! Lol
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Ease of check-in, super clean rooms, comfortable beds, hot showers. The themostat was easy to adjust to the guests' comfort, very quiet while we were there for one night. Would definitely stay there again.
Stayed 1 night in Nov 2023

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Both nights we were there there were teens running and yelling in the hall after 9pm. Hard to sleep w the commotion!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Japhy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out
Stayed 1 night in Nov 2023

2/10 Terrible

Carol

Stayed 2 nights in Oct 2023

10/10 Excellent

Saurabh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located standard property!
Stayed 1 night in Oct 2023

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly. However at 4pm our room wasnt ready for check-in. 40 minutes later I checked back to get a room and received keys to an occupied room. Eventually, we got a room and 2 free bottles of water.
Stayed 1 night in Oct 2023

10/10 Excellent

courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was awesome
Stayed 1 night in Oct 2023

8/10 Good

Alejandro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Place is really easy to find, in a well located area
Stayed 2 nights in Oct 2023

10/10 Excellent

Corynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Oct 2023

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Evening front desk staff not very friendly. No morning coffee available on both the days of our stay. The first day they were out of coffee, and the second they were out of cups. Breakfast not included in the stay, $17 for breakfast. Didn't clean our room although requested.
Stayed 2 nights in Oct 2023

10/10 Excellent

Loch

Stayed 1 night in Oct 2023

10/10 Excellent

Susan, Shoreline

Stayed 1 night in Oct 2023

6/10 Okay

Robin L

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved an ADA room to accomidate a wheelchair bound individual. Bathroom facility was good but access to beds did not allow safe transfer of individual from chair to bed. Space in room would accomodate repositioning of bed to allow this to occur. We need to be able to walk around the chair to position infront to manuever to bed safely. A second chair in space would also be welcome.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Liked: Cleanliness, amenities
For a Hilton (even a franchise) it looked good on the surface, but corner cutting underneath. Ask for a soft-service after 2 days. "We only do a service after 4 days." Things like alarm clocks either unplugged or with the wrong time (isn't that something housekeeping should check for reset between every guest?) The lobby, pool, patio, and restaurant were all quite good. The staff attitude for polite requests was....surly. I could have spent less coin for equal service. Not the service experience I expect from a Hilton.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access Friendly staff Clean rooms
Stayed 3 nights in Sep 2023

8/10 Good

Wesley

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Jacuzzi was extremely chlorinated. When I called the front desk, no one answered other than that I had a pleasant stay.
Stayed 1 night in Sep 2023

10/10 Excellent

marah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Sep 2023

8/10 Good

Darin

Stayed 3 nights in Sep 2023