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Hotel Helene

3.5 star property
Hotel with a restaurant, steps from Lleras Park

Choose dates to view prices

Hotel Helene in El Poblado's center offers genuine hospitality and practical amenities. Features include a restaurant, in-room WiFi, luggage storage, and an elevator. Guests consistently praise the exceptional service from the knowledgeable staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$78
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Smart TV
Down duvet
Premium bedding
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 2 min walk - 0.2 km
  • Poblado Park - 3 min walk - 0.3 km
  • Medellín Clinic - El Poblado - 8 min walk - 0.7 km
  • Oviedo Shopping Center - 19 min walk - 1.6 km
  • Santafé Mall - 2 min drive - 1.8 km

Getting around

  • Poblado Station - 18 min walk
  • Medellín (MDE-José María Córdova Intl.) - 34 min drive

Restaurants

  • ‪Mondongo's - ‬1 min walk
  • ‪Desayunadero La 10 - ‬1 min walk
  • ‪Japonería - ‬1 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪Il Castello - ‬1 min walk

About this property

Hotel Helene

Hotel near Lleras Park
Close to Poblado Park and Oviedo Shopping Center, Hotel Helene provides amenities such as a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), smoke-free property and a 24-hour front desk
  • Luggage storage, a lift and a living plant wall
  • Outdoor furniture and local meal delivery service
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Helene feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, hairdryers and shampoo
  • 40-inch Smart TVs with cable channels
  • LED light bulbs and daily housekeeping

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Calle Flora Hotel by Jalo
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 243 reviews
The price is AU$83
28 Nov - 29 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Lift (230 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Is Hotel Helene pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Helene?

As of 19 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Helene on 23 Nov 2025 start from AU$77.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Helene?

This property doesn't offer parking.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from 10:00 PM to 5:00 AM for a fee of COP 100000.

What time is check-out at Hotel Helene?

Checkout is at 11:00 AM.

Where is Hotel Helene located?

Located in El Poblado, this hotel is within a 5-minute walk of Lleras Park and Poblado Park. Medellín Clinic - El Poblado and Oviedo Shopping Center are also within 1 mile (2 km). Poblado Station is 18 minutes by foot.

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Reviews

Hotel Helene Reviews

8.4

Very good

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 112 out of 188 reviews
Rating 8 - Good. 33 out of 188 reviews
Rating 6 - Okay. 17 out of 188 reviews
Rating 4 - Poor. 18 out of 188 reviews
Rating 2 - Terrible. 8 out of 188 reviews

Reviews

10/10 Excellent

Shilton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.
Stayed 3 nights in Oct 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jordi Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Aug 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and their outstanding customer service.
Stayed 10 nights in Jul 2025

10/10 Excellent

Nelly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, Availability for storage was a plus.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
Stayed 4 nights in May 2025

10/10 Excellent

Ramadan

Liked: Cleanliness
good
Stayed 2 nights in Aug 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Jan 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this place online in a hurry after leaving a bad experience. The lobby is really neat--you walk in from the street and it's over in the corner across from the bar. It's in a great location with many eating options and Mondongo's is just a block away. I chose a small room, but it was so neat--behind the bed headboard on one side is the bathroom, and on the other, the shower. I loved my room! But the staff here is INCREDIBLE! I ended up leaving my iPhone in a cab, and they all jumped in to help. I met the General Manager Daniel Torres the next morning, and he jumped to his feet and offered me any and all assistance. I owe a great debt to him, Santiago, Paola, Samuel, and Catherine. They were the best. Daniel offered to take me anywhere I needed, like to buy a replacement phone or what have you. He made arrangements for me to get a phone plan outside of Colombia when he found out the pace where I got my new phone sold me one for just local calls. I would gladly stay here again and again. The staff is like a little family and they run a well-oiled machine. What a blessing to stay there for 3 nights and be with them. They took great care of me.
Stayed 3 nights in Sep 2025

10/10 Excellent

Diego Jose Ortiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay
Stayed 8 nights in Jun 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best
Stayed 2 nights in May 2025

4/10 Poor

Jorge

Disliked: Staff & service, amenities, property conditions & facilities
Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable
Stayed 1 night in May 2025

8/10 Good

Roberto Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Stayed 4 nights in Feb 2024

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close
Stayed 8 nights in Dec 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel has great location, it is located within walking distance of provenza and Lleras park.
Stayed 5 nights in Jun 2023

10/10 Excellent

Marlito

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have stayed the past year. Staff attention was great and hotel location is second to none.
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very pretty and quiet, the staff was amazing excellent customer service
Stayed 3 nights in Nov 2023

10/10 Excellent

George

Liked: Cleanliness
We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.
Stayed 2 nights in May 2025