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Reviews of Four Points by Sheraton Medellin

3.5 out of 5
Four Points by Sheraton Medellin
Carrera 43 C 6 Sur-100, Medellín, Antioquia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 348 out of 538 reviews" "
Rating 8 - Good. 151 out of 538 reviews" "
Rating 6 - Okay. 30 out of 538 reviews" "
Rating 4 - Poor. 5 out of 538 reviews" "
Rating 2 - Terrible. 4 out of 538 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Dangelo

Travelled with family
Liked: Cleanliness, staff & service
Centrally located!
Stayed 7 nights in Apr 2024
Response from Mr. Dangelo. on 6 May 2024
Thank you for commenting on our services, it is very important to us. We look forward to seeing you again Rafael G. Herrera. General Manager.

10/10 Excellent

DESHON Leelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mrs. Gianna on 6 May 2024
Thank you for the score you give to our services, we look forward to seeing you again. Rafael G. Herrera. General Manager.

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and breakfast
Stayed 5 nights in Apr 2024
Response from Mrs. Hilda on 16 Apr 2024
Mrs. Hilda, Thank you for your opinion about our services. For us it is important to generate memorable experiences that last over time. Rafael G. Herrera. General Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to many dinning and shopping options.
Stayed 6 nights in Mar 2024
Response from Mr. Steven. on 3 Apr 2024
Thank you for evaluating our services, your comments are very valuable to us. We are waiting for you again.

10/10 Excellent

Saber, Bronx

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay in the hotel. We felt very safe. The rooms were very clean. We were able to walk to places from here. I highly suggest this hotel.
Stayed 4 nights in Feb 2024
Response from Dear guest. on 27 Feb 2024
I am glad to know that you enjoyed your stay at the hotel and that you really had a great experience. We hope you visit us again.

8/10 Good

Ho,

Stayed 5 nights in Feb 2024
Response from Mr. Ho. on 23 Feb 2024
Thank you for evaluating our services. Your opinion is very important to us. We hope to see you soon. Rafael G. Herrera. General Manager.

6/10 Okay

jose

Business traveller
Property is not very accessible from the main avenue (Poblado Mile), the safe did not work and the breakfast left a lot to desire. I was not pleased.
Stayed 2 nights in Feb 2024
Response from Mr. Jose on 19 Feb 2024
Your opinion is very important to us. Thank you for evaluating us. Rafael G. Herrera.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, friendly helpful staff.
Stayed 4 nights in Feb 2024
Response from Mr. David. on 27 Feb 2024
I am glad to know that you enjoyed your stay at the hotel and that you really had a great experience. We are waiting for you again. Alejandra Salazar G. Guest Service Manager.

10/10 Excellent

JAMES, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and amazing staff. Most speaks English and security is outstanding. Directly connects to a shopping center with tons of options for food, shopping, and grocery store. Love, Love, Love this location. Staff knows most of taxis and we were able to find a driver to takes us all over this Gorgeous city.
Stayed 7 nights in Feb 2024
Response from Mr. James on 12 Feb 2024
It is gratifying for us to receive this type of comments from our guests. Thank you for giving your opinion about our services. We are waiting for you again. Rafael G. Herrera. General Manager.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from Mrs. Rebecca on 6 Feb 2024
The score you give to our services is very important to us. Thank you for evaluating us. Rafael G. Herrera. General Manager.

10/10 Excellent

Julaine

Liked: Cleanliness, staff & service
The staff was super nice and the breakfast was good. The room was very nice. The only thing I did not like was the accessibility of the pool and how slick the floor was in the shower with no mat. To get to the pool it was necessary to walk down a long flight of stairs
Stayed 7 nights in Jan 2024
Response from Mrs. Julaine. on 31 Jan 2024
For us, the score you give to our services and the comments you make to us are very important. We will take them into account in order to improve the experience in the pool area. Rafael G. Herrera . General Manager. We are waiting for you again. Rafael G. Herrera. General Manager.

10/10 Excellent

Joselyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and extremely helpful!
Stayed 2 nights in Jan 2024
Response from Mrs. Joselyn. on 24 Jan 2024
Thank you for evaluating us, your comments are very important to us and fill us with satisfaction. Rafael G. Herrera. General Manager.

10/10 Excellent

Nathan A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
This is my home hotel when I come to Medellin nearly 4 times a year. It is just in a class by itself.
Stayed 6 nights in Dec 2023
Response from Mr. Nathan. on 24 Jan 2024
Thank you for allowing us to be your ally in Medellín for your stay. Thank you for choosing us. We are waiting for you again. Rafael G. Herrera. general Manager.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno el hotel muy limpio ybun staff excellent
Stayed 3 nights in Jan 2024
Response from Sr. Oscar on 31 Jan 2024
Para nosotros es muy importante su opinion. Gracias por evaluarnos. Le esperamos de nuevo. Rafael G. Herrera. Gerente General.

8/10 Good

JULIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gym needs to be modernized. Poor quality of that facility.
Stayed 10 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff. Treat you more like family!
From customer service to comfort we have nothing to say but positive things about this hotel. The staff was amazingly attentive and helpful. Very happy with our stay and will definitely refer to family and friends. Also, we will be back as soon as we can. A big thanks to all the staff for making our stay so enjoyable!
Stayed 3 nights in Dec 2023
Response from Mrs. Martha on 26 Dec 2023
Thank you for evaluating our services, it is very gratifying to receive this type of comments, we look forward to seeing you again.

6/10 Okay

Alexander

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 9 nights in Sep 2023
Response from Sr. Alexander. on 26 Dec 2023
Gracias por responder nuestra encuesta de servicios. Le esperamos de nuevo. Alejandra Salazar G. Coordinadora Aseguramiento de la Calidad.

10/10 Excellent

Valeska, Noord

Liked: Cleanliness, staff & service, property conditions & facilities
We requested for the room to be decorated icw birthday, no feedback received, however upon arrival the room waa decorated, a note was placed with nice wishes and a delicious piece of dessert.
Stayed 2 nights in Dec 2023
Response from Mrs. Valeska. on 19 Dec 2023
Mrs. Valeska. Mrs. Valeska. Thank you for your time to evaluate us. The most important for us is your, our guests, and we do our best to generate experiences that last in time. We hope to see you again. Rafael G. Herrera. General Manager.

8/10 Good

John, Vacaville

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sr.Jhon on 19 Dec 2023
Gracias por su tiempo para dar respuesta a nuestra encuesta de servicios. Le esperamos de nuevo. Rafael G. Herrera. Gerente General.

10/10 Excellent

Sabyasachi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and efficient; staff was very good in their service. One feedback - the number of breakfast tables can be increased, considering there's a lot of people during that time.
Stayed 3 nights in Nov 2023
Response from Dear Sabyasachi on 12 Dec 2023
Thank you for evaluating our services, your comments are very important to us. We look forward to your return.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Luzelenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Anuket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient location, friendly staff, with a mall right behind. We liked it.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent - access to the mall through hotel
Stayed 1 night in Nov 2023
Response from Mr. Jake on 3 Dec 2023
Your comments are very important to us. Thank you for evaluating us. We look forward to seeing you again. Rafael G. Herrera. General Manager.

2/10 Terrible

Marino

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Close by everything
Stayed 3 nights in Nov 2023
Response from Dear Guest Marino on 3 Dec 2023
Thank you for evaluating our services. Rafael G. Herrera, General Manager.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel queda en una muy buena ubicación. Tiene una conexión con centros comerciales a la parte de atrás. El trato es muy amable y el desayuno es top.
Stayed 4 nights in Nov 2023
Response from Sra. Paola on 17 Nov 2023
Gracias por evaluar nuestros servicios. Sus comentarios son muy importantes para nosotros. Le esperamos de nuevo. Alejandra Salazar G. Coordinadora Aseguramiento de la Calidad.

10/10 Excellent

Maria E

Stayed 4 nights in Nov 2023
Response from Sra. María E on 14 Nov 2023
Gracias por su tiempo para evaluar nuestros servicios. Le esperamos de nuevo. Rafael G. Herrera Gerente General.

10/10 Excellent

Maribel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad with all the attention of staff
Stayed 7 nights in Oct 2023
Response from Mrs. Maribel on 14 Nov 2023
For us it is very important the rating you give to our services. Thank you for evaluating us. Rafael G. Herrera. General Manager.

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
😎
Stayed 1 night in Nov 2023
Response from Sr. William. on 3 Nov 2023
Para nosotros es muy importante el tiempo que dedico para evaluar nuestros servicios. !Gracias!. Le esperamos de nuevo. Rafael G. Herrera. Gerente General.

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 3 nights in Oct 2023
Response from Dear Guest Min. on 3 Nov 2023
Thank you for taking the time to evaluate our services. We look forward to your next visit to the city. Rafael G. Herrera. General Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Oct 2023
Response from Appreciated guest (Anonymus) on 31 Oct 2023
Thank you for your comments, we value them very much. Alejandra Salazar G. Guest Service Manager

6/10 Okay

Steven

Travelled with partner
We come for this hotel many years now. Always we were very happy but this time it was less. Service level went down, less accessories in the room and no black tea available. Not sure to book it next time
Stayed 7 nights in Oct 2023
Response from Mr. Steven on 23 Oct 2023
Thank you for your time to evaluate our services. Your comments are very important to us and we will take them into account in order to improve the service experience. It will be a pleasure for us if you continue visiting us. Rafael G. Herrera. General Manager.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff.
Stayed 7 nights in Sep 2023
Response from Sr. Juan on 5 Oct 2023
It is gratifying to receive these comments, thank you for evaluating us. Rafael G. Herrera. General Manager

10/10 Excellent

Marisol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here due to the brand and location of the hotel. It is next door to a great shopping center which has everything! The staff at the hotel are what every hotel should emulate....friendly, great customer service and happy to be there. Valentino is their mascot so be sure to meet him. There are too many to mention for how wonderful they were. The hotel rooms were clean and comfy. The breakfast had many options, and the coffee was so good. They have a great happy hour and Erica makes the BEST mojitos and margaritas we've ever tasted. The spa was really good too. The pool was refreshing. Definitely a five-star experience. It is within walking distance to some places in Poblado although navigating some streets at night can be tricky with traffic. I would defnitely stay here again.
Stayed 5 nights in Aug 2023
Response from Mrs. Marisol. on 7 Sept 2023
It is gratifying to receive these comments about our services, our guests are our reason for being, and every day we work to create memorable experiences. Thank you for your review. We look forward to seeing you again. Alejandra Salazar G. Quality Assurance Coordinator.

10/10 Excellent

Ronald, Corvallis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Nice room with clean bathroom and cold air-conditioning. Great staff (check-in, room service, breakfast area). Good breakfast. Connected to a mall (Oviedo) and supermarket (Carulla). Great and safe location (El Poblado is upscale). 15-min walk to Lleras park (restaurants, nightlife). Thank you Four Points for my memorable first visit to Colombia!
Stayed 6 nights in Aug 2023
Response from Mr. Ronald. on 29 Aug 2023
Receive a cordial greeting from the Four Points by Sheraton Medellín Hotel, It is gratifying to receive this type of comments. It is a pleasure to have met your service expectations. Rafael G. Herrera . General Manager.

10/10 Excellent

Maria Patricia

Stayed 6 nights in Aug 2023
Response from Sra. María Patricia on 13 Sept 2023
Gracias por evaluar nuestros servicios. Le esperamos de nuevo. Rafael G. herrera. Gerente General.

10/10 Excellent

Brother-sister

Stayed 4 nights in Jul 2023
Response from Apreciado huésped on 1 Sept 2023
Gracias por la puntuación que otorga a nuestros servicios. Le esperamos de nuevo. Rafael G. Herrera. Gerente General.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. The staff was friendly and nice. Easy check in and check out. The view from my room was beautiful! I recommend this hotel and would definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Mrs. Ashely on 25 July 2023
Thank you for rating our service, it is gratifying for us to hear your comments and allows us to continue ou.r work. We hope to have you again in our hotel. Rafael G Herrera General Manager.

10/10 Excellent

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
No issues at this location
Stayed 2 nights in Jun 2023
Response from Ms. Xiomara on 23 June 2023
Receive a cordial greeting from the Four Points by Sheraton Medellín. I am very happy to know that you enjoyed your stay at the hotel and that you really had a great experience. Rafael G. Herrera. General Manager

10/10 Excellent

Katalyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 7 nights in Jun 2023
Response from Katalyn on 20 June 2023
Reciba un especial saludo en nombre del equipo del Hotel Four Points by Sheraton Medellín. Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas. Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Medellín. Cordialmente, Rafael G Herrera. Gerente General

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 7 nights in Jun 2023
Response from Mr Camilo on 13 June 2023
Thank you for taking the time to rate our services, it is a pleasure to have met your expectations.

10/10 Excellent

Luz, Guayaquil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything but carpets in room
Stayed 5 nights in Jun 2023
Response from Dear Guest on 9 June 2023
Thank you for taking the time to rate our services, we appreciate your comments, we will take your suggestion into consideratio.

10/10 Excellent

JORGE, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, I will come back again
Stayed 4 nights in May 2023
Response from Mr. Jorge on 6 June 2023
We hope you had a pleasant experience during your recent visit to the Four Points by Sheraton Medellín. We wish you a prompt return to this, your home. Rafael Herrera General Manager Four Points Sheraton Medellín Hotel.

10/10 Excellent

Giancarlo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice resort with great location.
Stayed 7 nights in Apr 2023
Response from Dear guest on 17 May 2023
Receive a cordial greeting from the Four Points by Sheraton Medellin. Thank you very much for your comments and the score given. Rafael G Herrera Gerente General.

10/10 Excellent

Lucelida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general we loved the place
Stayed 2 nights in Apr 2023
Response from Mrs. Lucelida on 19 May 2023
Thank you very much for your rating, we look forward to seeing you in the next opportunity. Rafael G Herrera General Manager.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego was an excellent concierge. The staff in the restaurant were very pleasant. The spa massage was very pleasant.
Stayed 3 nights in Apr 2023
Response from Mr. Guest on 19 May 2023
Receive a special greeting on behalf of the Four Points by Sheraton Medellín Hotel. We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, our team is willing to generate experiences that meet your service expectations. We look forward to welcoming you again on your next visit to the city of Medellin. Rafael G Herrera General Manager.

10/10 Excellent

Hilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and great service!
Stayed 5 nights in Mar 2023
Response from Hilda on 10 Apr 2023
Dear guestThank you for your wonderful rating and we look forward to serving you on your next visit.Kind regards,RAFAEL GUILLERMO HERRERA H.General managerFour Points by Sheraton Medellin

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent location and helpful staff
Location of Sheraton Four Points in El Poblado Medellin was perfect. The hotel is connected with a Shopping Mall Oviedo with the back door which you can open with your room card key. This shopping mall turned out to be our best shopping experience in Medellin (that we had time to visit). Also within walking distance, just couple of minutes away, there is even bigger Shopping Mall. The hotel itself, was average with outdated rooms and especially worn out bathrooms. The bed was quite comfortable with premium linens which was great. Restaurant had average breakfast, but was really, really good for lunch and dinner. The best thing, besides the location, was absolutely excellent staff! Everyone very helpful and polite all the way from check in in to waiters and chefs!
Stayed 3 nights in Mar 2023

10/10 Excellent

Mirellys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno!
No pude disfrutar mucho del hotel porque mi estadía fue de una noche, llegamos tarde y salimos muy temprano. Pero en ese poco tiempo el servicio fue bueno y eficiente.
Stayed 1 night in Mar 2023
Response from Mirellys on 10 Apr 2023
Estimado huéspedGracias por su maravillosa calificación y esperamos tener la oportunidad de servirle en su próxima visita.Saludos cordiales,RAFAEL GUILLERMO HERRERA H.Gerente GeneralFour Points by Sheraton Medellín.

10/10 Excellent

JORGE, Riverview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has been very nice at this hotel. Planning to return on my next trip.
Stayed 4 nights in Mar 2023
Response from Jorge on 10 Apr 2023
Dear guestThank you for your wonderful rating and we look forward to serving you on your next visit.Kind regards,RAFAEL GUILLERMO HERRERA H.General managerFour Points by Sheraton Medellin