JW Marriott Hotel Medan

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Indoor spa bath
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Overview of JW Marriott Hotel Medan

JW Marriott Hotel Medan

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111

Explore the area

  • Popular LocationBalai Kota8 min walk
  • Popular LocationTjong A Fie's Mansion16 min walk
  • Popular LocationMedan Mall19 min walk
  • AirportMedan (KNO-Kuala Namu Intl.)26 min drive

Choose dates to view prices

About this area

Medan

JW Marriott Hotel Medan is located in Kesawan, a neighbourhood in Medan, and is in the city centre. Travellers eager for a bit of culture can stop by Tjong A Fie's Mansion, while those who have shopping on the agenda may want to visit Medan Mall and Sun Plaza. Rahmat International Wildlife Museum & Gallery and Marian Shrine of Annai Velangkanni are also worth visiting.

What's nearby

  • Balai Kota - 8 min walk
  • Tjong A Fie's Mansion - 16 min walk
  • Medan Mall - 19 min walk
  • Sri Mariamman Temple - 4 min drive
  • Sun Plaza - 4 min drive

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 26 min drive

Restaurants

  • Marriott Cafe — 1 min walk
  • Jade Chinese Restaurant — 1 min walk
  • Jade Chinese Restaurant - 2 min walk
  • Marriott Cafe - 2 min walk
  • Bistronomix - 3 min walk

About this property

JW Marriott Hotel Medan

Luxury Medan hotel in Kesawan, near Tjong A Fie's Mansion
3 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a 24-hour health club, a bar/lounge and a snack bar/deli are on-site. All 287 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as sitting areas and coffee makers. In-room free WiFi and 24-hour room service are standard, as are LED TVs with satellite channels.
JW Marriott Hotel Medan offers 287 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay-per-view films.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 10-device limit

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 100000 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 208000 for adults and IDR 103999 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • Dutch
  • English
  • Indonesian
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bath seat
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 484000.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 208000 for adults and IDR 103999 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 10-device limit

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 329 out of 512 reviews
5 - Excellent 64%
Rating 4 - Good. 140 out of 512 reviews
4 - Good 27%
Rating 3 - Okay. 31 out of 512 reviews
3 - Okay 6%
Rating 2 - Poor. 10 out of 512 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 512 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotels at great city
Stayed 3 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medan
Stayed 1 night in Feb 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel in the medan
i always have reservation as jw merriott hotel when i go business trip in medan. it is so clean hotel and kindly
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Untuk Service dan kebersihan sangat baik , terima kasih banyak untuk Cake dan hiasan tempat tidur untuk Complimentary anniversary . Namun untuk qualitas rasa makanan room service sangat tidak sesuai dengan harga yang di bayarkan . Masih ingat pas tahun 2018 saya check in di JW Pesen makanan room service sangat worth it bebeda dengan kulitas makanan saat ini . Mungkin dapat di tingkatkan dan di perbaharui agar customer nyaman memesan makanan di hotel daripada harus membeli di luar saat staycation di hotel . dan untuk kebijakan kolam renang selama pandemi sangat di sayangkan hanya boleh 30 menit per orang rasanya kurang menikmati mungkin kalau 1 jam per orang masih lebih baik. Tapi Overall Staycation kali ini cukup berkesan , sampai jumpa di lain waktu lagi .
Stayed 1 night in Jun 2021

4/5 Good

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Stayed 1 night in Jun 2021